Tier 3 Technical Support Customer Service Representative resume example with 8+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Customer-focused Representative with a proven capacity to develop solutions to diverse problems and successfully build relationships and retention. Adept in managing disputes and resolving discrepancies with 5 years of experience with customer interaction, complaints management, loss prevention, and telecommunication.

  • Expert customer service (9 years)
  • Call center experience (5 years)
  • Organizational strengths
  • Risk management
  • Proficient social skills
  • Customer relations/research
  • Attention to detail
  • Efficient in fast-paced and hectic environments
  • Event preparation and coordinating
Corona del Sol Tempe, AZ Expected in 2011 High School Diploma : Fine Arts - GPA : GPA: 3.0 Fine Arts GPA: 3.0
Triumph Bancorp, Inc. - Account Resolution Specialist
Denver, CO, 07/2016 - Current
  • Reaches out to customers to negotiate payment plans based on their financial status and repayment ability.
  • Proactively identifies and assesses financial difficulties in order to present strategy and assistance options for account resolution.
  • Remains calm, stays professional and provides exceptional service on all calls, even when interacting with challenging individuals.
  • Completes documentation for all actions and customer interactions.
  • Records and updates customers personal accounts with accurate contact information.
  • Exceeds in metrics, guidelines, and skills required for quality assurance.
  • Meets demands of work force by performing through high volume of daily calls in timely manner.
  • Educates and delivers instruction to internal staff and team members on policies, procedures, and requirements demanded for the position.
  • Mentors new team members on scripts, strategies and company information to maximize performance.
  • Coordinates timelines and budgets for group events within the assigned team.
  • Successfully leads key projects which result in contributions from team members for charitable donations, community service, and fund raising events.
Penske Automotive Group - Tier 3 Technical Support/ Customer Service Representative
Danbury, CT, 12/2014 - 05/2016
  • One of a small number of representatives selected to handle three types of new services offered by AT&T: Fiber business, Uverse business, and Giga Power residential.
  • Set technician appointments for physical repairs.
  • Handled and worked on any issues or questions given by customers to the fullest extent to ensure a decrease in repeat calls and issues.
  • Provided a positive and professional experience for business owners and customers.
  • Handled business and customer information securely and ensured privacy in a safe environment for telecommunication.
  • Offered and sold high variety of free customer care tools and resources meant for self-help and personal account management.
  • Met all metric requirements given and measured by Arris management and supervision.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Einstein Bagels - Cashier/Customer Service Counter Representative
City, STATE, 03/2014 - 08/2014
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Greeted every customer upon entry and took customer orders over phones and in-person.
  • Managed all customer and employee transactions and any issues or question given by customers.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Promoted and practiced a clean, safe work environment.
  • Accurately measured ingredients required for specific food items.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new employees in cashiering procedures
Pre-Flight Parking - Cashier/Dispatch
City, STATE, 08/2013 - 09/2014
  • Helped customers find specific parking places, answered questions and offered advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Asked for and offered company membership and discounts to every customer upon entry and exit.
  • Applied high level of multitasking to ensure all transactions were handled correctly in the wake of heavy customer traffic.
  • Applied excellent customer service to sustain and promote image of company.
  • Answered phones and dispatched drivers to and from each air port terminal for customer pick-up.
  • Cleaned and straightened work area.
  • Assisted management by voluntarily working more hours to meet business demands and needs.
Francis And Sons Car Wash - Receptionist/Cashier
City, STATE, 11/2012 - 09/2013
  • Managed all customer and employee transactions.
  • Managed all phone calls and appointments.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Prepared and stocked displays, impulse items, foods, and beverages.
  • Updated register logs.
  • Operated cash register with proficiency.
  • Applied strong people skills to promote and offer extra services to customers.
  • Gained and applied a high level of customer service and self-management.
  • Worked overtime shifts during busy periods.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer's issues.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Corona del Sol

Job Titles Held:

  • Account Resolution Specialist
  • Tier 3 Technical Support/ Customer Service Representative
  • Cashier/Customer Service Counter Representative
  • Cashier/Dispatch
  • Receptionist/Cashier


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: