Tier 3 Technical Support/ Customer Service Representative Resume Example
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TIER 3 TECHNICAL SUPPORT/ CUSTOMER SERVICE REPRESENTATIVE
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Highlights
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Experience
Tier 3 Technical Support/ Customer Service Representative12/2014 to 05/2016Triumph Bancorp, Inc.Denver , CO
- One of a small number of representatives selected to handle three types of new services offered by AT&T: Fiber business, Uverse business, and Giga Power residential.
- Set technician appointments for physical repairs.
- Handled and troubleshot any issues or question given by customers to the fullest extent to ensure a decrease in repeat calls and issues.
- Provided a positive and professional experience for business owners and customers.
- Handled business and customer information securely and ensured privacy in a safe environment for telecommunication.
- Offered and sold high variety of free customer care tools and resources meant for self-help and personal account management.
- Met all metric requirements given and measured by Arris management and supervision.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Cashier/Customer Service Counter Representative03/2014 to 08/2014Penske Automotive GroupDanbury , CT
- Carefully maintained sanitation, health and safety standards in all work areas.
- Greeted every customer upon entry and took customer orders over phones and in-person.
- Managed all customer and employee transactions and any issues or question given by customers.
- Provided accurate and appropriate information in response to customer inquiries.
- Promoted and practiced a clean, safe work environment.
- Issued receipts for purchases and gifts.
- Provided professional and courteous service at all times.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately measured ingredients required for specific food items.
Cashier/Dispatch08/2013 to 09/2014Einstein BagelsCity , STATE
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Applied excellent customer service to sustain and promote image of company.
- Asked for and offered membership to every customer upon exit.
- Issued receipts for purchases and gifts.
- Operated cash register with proficiency.
- Provided professional and courteous service at all times.
- Worked overtime shifts during busy periods.
- Offered water to all vehicles upon entry and exit.
- Answered phones and dispatched drivers to and from each terminal forcustomer pick-up.
- Applied high level of multitasking to ensure all transactions were handled correctly in the wake of heavy customer traffic.
Receptionist/Cashier11/2012 to 09/2013Pre-Flight ParkingCity , STATE
- Managed all customer and employee transactions.
- Managed all phone calls and appointments.
- Unboxed new merchandise.
- Rotated stock to maintain freshness.
- Prepared and stocked displays, impulse items, foods, and beverages.
- Updated register logs.
- Operated cash register with proficiency.
- Applied strong people skills to promote and offer extra services to customers.
- Gained and applied a high level of customer service and self-management.
- Worked overtime shifts during busy periods.
Cocktail Waitress12/2011 to 10/2012Francis And Sons Car WashCity , STATE
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Regularly checked on guests to ensure satisfaction.
- Served and offered drinks from tray or bars.
- Promoted events during and after business hours.
- Promoted and endorsed the company to bring in new business.
- Socialized with customers and created a positive environment for customers and colleagues.
- Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Correctly calculated charges, issued bills and collected payments.
- Developed strong personality for desired sales objectives.
Education
High School Diploma: Fine Arts2011Corona del SolCity, StateGPA: GPA: 3.0Fine Arts GPA: 3.0
Skills
Customer Service Representative: account management, customer care, technical support, telecommunications.
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Resume Overview
School Attended
- Corona del Sol
Job Titles Held:
- Tier 3 Technical Support/ Customer Service Representative
- Cashier/Customer Service Counter Representative
- Cashier/Dispatch
- Receptionist/Cashier
- Cocktail Waitress
Degrees
- High School Diploma : Fine Arts 2011
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