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Tier 3 Technical Support/ Customer Service Representative Resume Example

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TIER 3 TECHNICAL SUPPORT/ CUSTOMER SERVICE REPRESENTATIVE
Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Highlights
  • Four and a half years of experience in customer service
  • Diverse skills due to working multiple positions at once
  • Proficient social skills
  • Strong attention to detail
  • Efficient in fast-paced and hectic environments
  • Experience in communicating and working with small business owners
  • Energetic in sales and promotions
Experience
Tier 3 Technical Support/ Customer Service Representative12/2014 to 05/2016Company NameCity, State
  • One of a small number of representatives selected to handle three types of new services offered by AT&T: Fiber business, Uverse business, and Giga Power residential.
  • Set technician appointments for physical repairs.
  • Handled and troubleshot any issues or question given by customers to the fullest extent to ensure a decrease in repeat calls and issues.
  • Provided a positive and professional experience for business owners and customers.
  • Handled business and customer information securely and ensured privacy in a safe environment for telecommunication.
  • Offered and sold high variety of free customer care tools and resources meant for self-help and personal account management.
  • Met all metric requirements given and measured by Arris management and supervision.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
Cashier/Customer Service Counter Representative03/2014 to 08/2014Company NameCity, State
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Greeted every customer upon entry and took customer orders over phones and in-person.
  • Managed all customer and employee transactions and any issues or question given by customers.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Promoted and practiced a clean, safe work environment.
  • Issued receipts for purchases and gifts.
  • Provided professional and courteous service at all times.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Accurately measured ingredients required for specific food items.
Cashier/Dispatch08/2013 to 09/2014Company NameCity, State
  • Assessed customer needs and responded to questions.
  • Cleaned and straightened work area.
  • Applied excellent customer service to sustain and promote image of company.
  • Asked for and offered membership to every customer upon exit.
  • Issued receipts for purchases and gifts.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Offered water to all vehicles upon entry and exit.
  • Answered phones and dispatched drivers to and from each terminal for customer pick-up.
  • Applied high level of multitasking to ensure all transactions were handled correctly in the wake of heavy customer traffic.
Receptionist/Cashier11/2012 to 09/2013Company NameCity, State
  • Managed all customer and employee transactions.
  • Managed all phone calls and appointments.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Prepared and stocked displays, impulse items, foods, and beverages.
  • Updated register logs.
  • Operated cash register with proficiency.
  • Applied strong people skills to promote and offer extra services to customers.
  • Gained and applied a high level of customer service and self-management.
  • Worked overtime shifts during busy periods.
Cocktail Waitress12/2011 to 10/2012Company NameCity, State
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Regularly checked on guests to ensure satisfaction.
  • Served and offered drinks from tray or bars.
  • Promoted events during and after business hours.
  • Promoted and endorsed the company to bring in new business.
  • Socialized with customers and created a positive environment for customers and colleagues.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Correctly calculated charges, issued bills and collected payments.
  • Developed strong personality for desired sales objectives.
Education
High School Diploma: Fine Arts2011Corona del SolCity, StateGPA: GPA: 3.0Fine Arts GPA: 3.0
Skills
Customer Service Representative: account management, customer care, technical support, telecommunications.
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Resume Overview

School Attended

  • Corona del Sol

Job Titles Held:

  • Tier 3 Technical Support/ Customer Service Representative
  • Cashier/Customer Service Counter Representative
  • Cashier/Dispatch
  • Receptionist/Cashier
  • Cocktail Waitress

Degrees

  • High School Diploma : Fine Arts 2011

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