Tier 2 Technical Support Resume Example
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TIER 2 TECHNICAL SUPPORT
Professional Summary
I am a self-motivated individual who takes pride in resolving issues for my clients with a great attitude and communication skills. I have experience working from home and I am interested in another remote helpdesk/support position.
Work History
SimplenexusTier 2 Technical Support | Lehi | February 2016 - Current
Providing great customer service using proper problem-solving and communication skills
Documenting customer interaction using Remedy ticketing system
Repairing devices to resolve technical issues over VOIP as 2nd level support agent for the largest ISP in the USA
Education
High School DiplomaNewport High SchoolCity, State | 2010
Associate of ScienceJackson State Community CollegeCity, State | Current
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Resume Overview
School Attended
- Newport High School
- Jackson State Community College
Job Titles Held:
- Tier 2 Technical Support
Degrees
- High School Diploma
Associate of Science
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