Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
I am a Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Hard working with strong commitment. Disciplined, Determined and Motivated. An asset to any team. I am extremely focused on completing the task at hand quickly and on time.
Qualifications
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Microsoft Office expert
  • Android OS Support
  • iOS Support
  • Call Calibration
  • Infusionsoft CRM Expert
  • ZoHo CRM
  • NetSuite CRM
  • ZenDesk CRM
  • GoToAssist
  • GoToMeeting
  • Join.me
  • Ring Central Meetings
  • JIRA
Education
Shasta College Redding, CA Expected in 2009 Associate of Arts : General Studies - GPA :
University of Arizona Tucson, AZ Expected in Bachelor of Arts : Computer Science - GPA :
Experience
Internap Corporation - Tier 2 Technical Support
Seattle, WA, 10/2015 - 04/2016
  • Provided real-time support to everyday users of Smart Receipt.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations.
  • Trained new employees and explained protocols clearly and efficiently.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Assisted customers with technical issues via email, and telephone.
  • Developed and maintained positive customer relationships.
Internap Corporation - Tier 1 Technical Support
Santa Clara, CA, 09/2014 - 10/2015
  • Provided real-time support to everyday users of Infusionsoft.
  • Developed and maintained positive customer relationships.
  • Researched, resolved and followed up on customer issues.
  • Handled a large volume of phone calls, chat and emails.
  • Soft-sold additional services.
  • Devised workarounds for problems.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Reviewed support cases for technical and troubleshooting accuracy.
  • Created new account, reset passwords and configured access for users.  
Department Of Homeland Security - Operations Support Specialist
Medford, OR, 10/2013 - 07/2014
  • Provided real-time support to everyday users of Smart Receipt. 
  • Resolved customer complaints and concerns with strong verbal and negotiation skills. 
  • Displayed courtesy and strong interpersonal skills with all customer interactions. 
  • Built and maintained successful relationships with service providers, dealers and consumers. 
  • Trained new employees and explained protocols clearly and efficiently. 
  • Referred difficult issues to upper management while maintaining positive rapport with customer. 
  • Assisted customers with technical issues via email, and telephone. 
Carmax, Inc. - Customer Specialist
Fort Myers, FL, 01/2013 - 10/2013
  •  Troubleshooting mobile phones and internet devices
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Support customers with online billing and account issues. Informed customers about issue resolution progress.
  • Troubleshooting iOS and Android OS. 
  • Assisted customers with technical issues via email, live chat and telephone. 

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Resume Overview

School Attended

  • Shasta College
  • University of Arizona

Job Titles Held:

  • Tier 2 Technical Support
  • Tier 1 Technical Support
  • Operations Support Specialist
  • Customer Specialist

Degrees

  • Associate of Arts
  • Bachelor of Arts

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