Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Customer-oriented Pharmacy Technician bringing 7 years of experience and strong background in hospital and retail pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Skills
Technical Troubleshooting
Hardware and Software Repair
Verbal and Written Communication
Error Detection
Microsoft Windows and Office
Interpersonal Skills
Resolving Problems and Incidents
Multitasking and Prioritization
Attention to Detail
Customer Service Support
Troubleshooting Network Issues
Issue and Resolution Tracking
Highly Professional
Active Listening
Chemical Handling
Prescription Order Verification
Payment Processing
Inventory Tracking
Prescription Pricing
Prioritization and Organization
Recordkeeping and Documentation
Relationship Building
Data Entry
Insurance Claim Processing Software
Medical Coding
Employee Training
Creative Thinking
Medical Insurance Claims Processing
Work History
Tier 1 Technical Support Advisor, 01/2020 - Current 22Nd Century Technologies – Saint Paul, MN,
Processes support requests weekly for technical assistance on wide range of issues related to devices and accounts.
Analyzes hardware and software issues to identify troubleshooting methods needed for quick remediation.
Removed malware, ransomware and other threats from laptops and desktop systems.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Retained existing clients and developed new accounts by extending high quality and efficient support service.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Pharmacy Technician, 08/2016 - 10/2021 Catholic Health Initiative – Council Bluffs, IA,
Recruited, trained and guided technicians which improved overall performance.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Coordinated verification and filling of more than 100 daily prescriptions in high-volume hospital and retail pharmacy environment.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Reviewed and verified customer information and insurance provider information.
Set up and modified patient profiles in WorkRX to include current information such as medications and insurance details.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
Maintained drug inventory levels by ordering necessary medications and supplies.
Stocked, labeled and inventoried medication to keep accurate records.
Cashier, 01/2008 - 05/2011 Walmart – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Operated cash register for cash, check and credit card transactions.
Reviewed and resolved differences between accounting information and cash drawer.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Answered questions about store policies and concerns to support positive customer experiences.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Trained and provided back-up coverage to provide customers with optimal support.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associates: Medical Billing and Coding, Expected in 01/2012 - Hinds Community College - Raymond, MS GPA:
Majored in Medical Billing and Coding
Diploma: General, Expected in 05/2006 - Brookhaven High School - Brookhaven, MS GPA:
Accomplishments
Train new employees
Skills Used
Math skills, cooking, customer service.
Certifications
Board of Pharmacy Certification
October 2014 to Present
PTCB Certification number 10063691
Board of Pharmacy License number 215165
Certified Pharmacy Technician (CPhT)
Sterile compounding
Additional Information
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, Authorized to work in the US for any employer
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