Tier 1 Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated individual with strong people skills, attention to detail, and problem solving skills looking to obtain a position as a sales associate. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Desktop support
  • Customer service expert
  • Customer Service
  • Compassion
  • Microsoft Office
  • Reading comprehension
  • Excellent work ethic
  • Critical thinking
  • Computer skills
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Liquor Law Compliance
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Cash Register Operation
  • Refund Handling
  • ID Verification
  • Currency Sorting
  • Payment collection
  • Purchase assistance
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Basic math skills
  • Customer Relations
  • Written and verbal communication
  • Store opening and closing
  • Sales expertise
  • Product promotions
  • Guest Services
Work History
12/2020 to Current
Tier 1 Agent Vitalant Redding, CA,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Retained existing clients and developed a number of new accounts by extending high quality and efficient support service.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped average of 65 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Entered customer interaction details in case details to track requests, document problems and record solutions offered.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved customer complaints and addressed emergency requests and needs.
07/2018 to 10/2020
Sales Associate Houston Medical Center Warner Robins, GA,
  • Ensured that each customer received outstanding service by providing a friendly environment.
  • Operated electronic scanners and cash registers.
  • Processed debit and credit card transactions.
  • Balanced a cash drawer at the beginning and end of each shift.
  • Completed any and all other tasks assigned by manager.
  • Performed store recovery in down time.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
11/2016 to 09/2017
Cashier Kentucky Fried Chicken City, STATE,
  • Courteously greeted customers and assisted with purchases.
  • Quickly and accurately processed meal orders while developing rapport with customers.
  • Resolved customer needs using professionalism and sensitivity.
  • Operated cash register, received and dispensed correct change to customers.
  • Rotating stock and supplies regularly making sure preparation were ready for the next shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Completed manual and machine counts of funds for transactions valued at over $50.
  • Educated customers on promotions to enhance sales.
  • Operated cash register to record all transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Expected in
Charles D’Amico High School - ,

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Charles D’Amico High School
Job Titles Held:
  • Tier 1 Agent
  • Sales Associate
  • Cashier
  • Diploma