Ticket Sales Representative/IT Technical Support Specialist Resume Example Company Name

TICKET SALES REPRESENTATIVE/IT TECHNICAL SUPPORT SPECIALIST

Professional Summary

Hardworking Customer Service Representative with 5 years of experience working with in a remote call center environment. Trained in project and time management with extensive knowledge of customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Remote Call Center Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Documented and resolved technical Issues which led to incased productivity .

Work History

Ticket Sales Representative/IT Technical Support Specialist / / Company Name - City, State / 11.2017 - 05.2021

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creatingwelcoming, positive experiences
Answered over 150 calls per 8 hour shift to meet fast-paced call center demands
Achieved and consistently exceeded revenue quota through product and service promotion
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Promoted available products and services to customers during service, account management and order calls
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
Described and explained details about product options to inform customers and guide purchasing decisions
Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action
Helped average of 150 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
Conferred with customers about concerns with products or services to resolve problems and drive sales
Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
Maintained accurate and current customer account data with manual forms processing and digital information updates
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Educated customers on company systems, form completion, and access to services

Remote Customer Support Agent/Telesales Specialist / / Company Name - City, State / 09.2020 - 05.2021

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Effective liaison between customers and internal departments.
Reviewed order data to verify transactions and shipping dates.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Met all customer call guidelines including service levels, handle time and productivity.
Facilitated inter-departmental communication to effectively provide customer support.
Promptly responded to inquiries and requests from prospective customers.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Managed timely and effective replacement of damaged or missing products.
Educated customers about billing, payment processing and support policies and procedures.
Increased efficiency and team productivity by promoting operational best practices.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Surpassed sales goals through implementation of effective marketing strategies.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Worked with vendors to schedule more than 50 daily pickups and 20 weekly deliveries
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery
Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
Surpassed sales goals through implementation of effective marketing strategies
Educated customers about billing, payment processing and support policies and procedures
Applied highly effective selling skills while properly engaging and presenting solutions to customers
Met all customer call guidelines including service levels, handle time and productivity

Customer Service Representative/Cashier / / Company Name - City, State / 04.2019 - 08.2019

Helped customers complete purchases, locate items and join reward programs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked flexible schedule and extra shifts to meet business needs.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reviewed weekly sales ads and monitored price changes.
Completed inventory counts and ordered merchandise.
Maintained accurate system inventory by correctly inputting data changes.
Quickly and accurately counted drawers at start and end of each shift.
Operated cash register to record all transactions accurately and efficiently.
Assisted customers with locating and choosing merchandise in any store department.
Used POS system to enter orders, process payments, and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Solicited customers to purchase loyalty and item protection plans, successfully bringing in $800-2000 per month in new revenue.

Skills

Account management
Service standard compliance
Professional telephone demeanor
Strategic sales knowledge
Order
POS systems expert

Complaint resolution
Sales expertise
Order fulfillment
Route dispatch
Medical terminology knowledge

Education

Valencia College - City, State / Expected in 05.2022Associate of Arts: Customer Service Management

Celebration High School - City, State / 05.2019High School Diploma

Resume Overview

School Attended

Valencia College
Celebration High School

Job Titles Held:

Ticket Sales Representative/IT Technical Support Specialist
Remote Customer Support Agent/Telesales Specialist
Customer Service Representative/Cashier

Degrees

Associate of Arts : Customer Service Management
High School Diploma

Ticket Sales Representative/IT Technical Support Specialist Resume Example

Resume Score: 80%

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