Ticket Sales Representative/IT Technical Support Specialist Resume Example
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TICKET SALES REPRESENTATIVE/IT TECHNICAL SUPPORT SPECIALIST
Professional Summary
Hardworking Customer Service Representative with 5 years of experience working with in a remote call center environment. Trained in project and time management with extensive knowledge of customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Remote Call Center Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved technical Issues which led to incased productivity .
Work History
Ticket Sales Representative/IT Technical Support Specialist / / Laz Parking - Memphis , TN / 11.2017 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered over 150 calls per 8 hour shift to meet fast-paced call center demands
- Achieved and consistently exceeded revenue quota through product and service promotion
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Promoted available products and services to customers during service, account management and order calls
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Described and explained details about product options to inform customers and guide purchasing decisions
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action
- Helped average of 150 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Educated customers on company systems, form completion, and access to services
Remote Customer Support Agent/Telesales Specialist / / 1-800-flowers.com (Seasonal/ Temporary) - City , STATE / 09.2020 - 05.2021
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Effective liaison between customers and internal departments.
- Reviewed order data to verify transactions and shipping dates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Met all customer call guidelines including service levels, handle time and productivity.
- Facilitated inter-departmental communication to effectively provide customer support.
- Promptly responded to inquiries and requests from prospective customers.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Surpassed sales goals through implementation of effective marketing strategies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked with vendors to schedule more than 50 daily pickups and 20 weekly deliveries
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
- Surpassed sales goals through implementation of effective marketing strategies
- Educated customers about billing, payment processing and support policies and procedures
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Met all customer call guidelines including service levels, handle time and productivity
Customer Service Representative/Cashier / / Huey Magoos Chicken - City , STATE / 04.2019 - 08.2019
- Helped customers complete purchases, locate items and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Completed inventory counts and ordered merchandise.
- Maintained accurate system inventory by correctly inputting data changes.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register to record all transactions accurately and efficiently.
- Assisted customers with locating and choosing merchandise in any store department.
- Used POS system to enter orders, process payments, and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $800-2000 per month in new revenue.
Skills
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Education
Valencia College - City, State / Expected in 05.2022Associate of Arts: Customer Service Management
Celebration High School - City, State / 05.2019High School Diploma
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Resume Strength
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- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Valencia College
- Celebration High School
Job Titles Held:
- Ticket Sales Representative/IT Technical Support Specialist
- Remote Customer Support Agent/Telesales Specialist
- Customer Service Representative/Cashier
Degrees
- Associate of Arts : Customer Service Management
High School Diploma
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