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Third Party Risk Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills

Incident Management

Problem Management

Change Management

 

System Administration

Quality Assurance

Training

Professional Summary
Senior-level, enthusiastic, self-motivated and communications-oriented professional offering over 14 solid years of progressive experience in service management, system administration, business planning, and web applications.
Work History
09/2014 to 08/2016
Third Party Risk Manager Deloitte Washington, IL,

The Third Party Management Program, is designed to help teammates identify, evaluate and address relevant risks and issues, at both the Third Party and product/service level.

  • Planning - Developed and approved business case and business requirements; supported alignment of Segment/Function strategies to Corporate goals and business strategies.
  • Risk Assessment & Due Diligence - Performed risk assessment and associated due diligence evaluations of 3rd party selections.
  • Provided analysis that included identification of potential business risks.
  • Ongoing Monitoring -Provided continued oversight that included performance and risk management of 3rd Parties and/or service/products, monitoring, reporting and escalation of risk.
  • Off-Boarding - Oversaw the disengagement/termination of a third party relationships in a manner that minimized risk to the business and impact to constituents, such as customers, internal partners, and other third parties.
07/2013 to 2014
IT Service Manager Abbott Laboratories El Paso, TX,

Responsible for all aspects of multi-location Incident and Problem Management process.

  • Developed and enhanced existing process for responding to high-priority incidents by establishing a consistent methodology for receiving and responding to alerts.
  • Responsible for facilitating high-priority incident including monitoring technicians throughout the life-cycle of the event to ensure service was restored and impact was mitigated.
  • Established a post mortem process to facilitate the identification of root cause and identify processes to prevent reoccurrence.
  • Designed and distributed executive-level reporting of incidents. Developed and conducted web base and instructor led training for Incident, Problem and Change Management.  
2011 to 08/2014
Business Continuity Supplier Analyst Pacific Western Bank Rosemead, CA,

1998 to 2011
IT Service Mangement Analyst SunTrust Bank Inc City, STATE,

Facilitated resolution of significant operational incidents and functioned as a communications point of contact into the various lines of business.

  • Responsible for facilitation of 20-25 high-priority incidents per month including triage, communications, identification of interim resolution, and restoration of service.
  • Lead daily status calls regarding production issues and potential down-stream impact.  Responsible for issuing production status report.
  • Participated on both the enterprise and emergency change boards to review and approve system and production changes and monitor for potential impact.
  • Successfully project-managed the implementation and conversion of two incident management ticketing systems to ensure trouble-free implementation and use.
  • Designed and implemented an enterprise-wide emergency notification system. This system, used by numerous internal lines of business was used in instances of emergency notification or business continuity issues.
  • Application support for ITSM tools: Record and classify received Incidents and undertake an immediate effort in restoring service as quickly as possible. Assign/Transferred unresolved Incidents to appropriate support group.  Log all Incident details, categorization and priority/severity code. Associated Incidents with other records (Incidents, Change, Problems and Known Errors).  Provide first-line investigation and diagnosis of all Incidents assigned. Verified resolution with users and resolved Incident.  Escalated major incidents to Incident Process Coordinator. Own all Incidents throughout the lifecycle.
1995 to 1998
Bank Automation and Support Analyst SunTrust Bank Inc. City, STATE,

1993 to 1995
Bank Teller SunTrust Bank Inc. City, STATE,

Education
Expected in 1994
Associate of Arts: Business
Seminole Community College - Sanford, FL
GPA:

Expected in 1990
Associate of Arts: Business
Valdosta State University - Valdosta, GA
GPA:
Certifications

ITIL Foundation  2005

Designing IT Platform Collaborative Applications SharePoint 2005

Principles and Techniques of Project Management 2004

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Resume Overview

School Attended
  • Seminole Community College
  • Valdosta State University
Job Titles Held:
  • Third Party Risk Manager
  • IT Service Manager
  • Business Continuity Supplier Analyst
  • IT Service Mangement Analyst
  • Bank Automation and Support Analyst
  • Bank Teller
Degrees
  • Associate of Arts
  • Associate of Arts