A healthcare administrator with a drive for identifying and addressing healthcare and business challenges through data-informed, creative and innovative solutions. Jessica is committed to delivering high-quality executive support and improving operational productivity, service delivery standards, quality, and patient satisfaction.
Skills
Microsoft excel
Project management
R-Data analysis
SQL
Data analytics and informatics
Negotiation
Health education and promotion
Process planning and implementation
Strong presentation skills
Operations research
EMR (Cerner, NextGen etc)
Cost analysis and savings
Strategy development
Experience
05/2019 to 12/2019
THA Admin Resident (Operations)University Of Kansas – Lawrence, KS,
Reviewed and analyzed operational data on hospital performance and patient experience (HCAHPS, Order-Discharge Time analysis, OR utilization, etc.)
Planned and executed several business development events and initiatives.
Managed major business development projects including a one-million-dollar upgrade of the hospitals` telemetry system.
Shadowed Hospitals` Chief Operation Officer.
Initiated LSS process improvement strategies for emergency department wait times, Emergency room DLOS, inpatient throughput and patient satisfaction scores that significantly improved patient experience.
Routinely tracked and reported trends of hospital's operational expenses and cost-saving opportunities.
Served as interim coordinator for hospital volunteer services.
Served as an Internal reviewer in preparation for the 2019 Joint Commission accreditation.
Conducted facility-wide contract evaluations for extension, renewal and termination considerations.
Implemented and advised the leadership team on various projects including; valuation/depreciation of PPE, Spent-Control Tower initiative, contract evaluations for clinical and non-clinical departments, Active shooter training and more.
07/2018 to 06/2019
Graduate Teaching AssistantAccessible Space, Inc. – The Woodlands, TX,
Taught a class of 120 students in Safety and First Aid.
Developed course syllabus and test materials for Safety and First Aid classes.
Updated course literature and teaching methodology by incorporating more audio-visual learning materials.
Coordinated the American Heart Association (AHA) certification classes and certification.
10/2016 to 04/2017
Administrative CoordinatorFederal Ministry Of Health – City, STATE, Nigeria
Collaborated with IT to improve the National Therapist Registry
Conceptualized and supervised the migration of data from paper to electronic record system for the National Therapist Registry.
Streamlined the licensure process for Physical and Occupational therapists in Nigeria.
In charge of planning and logistics for the 2017 annual International Conference for Medical Rehabilitation Professionals.
Leveraged technological advances and optimized software usage to increase team performance and operational efficiency.
Managed administrative processes and prepared key reports and documentation.
Made travel arrangements and reservations for senior managers.
Liaised between employees and upper-level management and effectively resolved any issues.
Coordinated special meetings and events on behalf of executive leaders.
10/2014 to 09/2015
Program Assistant (HIV and Malaria)State Ministry Of Health (NYSC) – City, STATE, Nigeria
Planned and implemented the W.H.O Prevention of Mother-To-Child Transmission initiative (PMTCT) program which successfully reduced new cases of Mother-to-Child transmission of HIV/AIDS by 25% by the 2nd quarter of 2015.
Effectively controlled the release of proprietary and confidential information for general client lists.
Monitored multiple databases for the State PMTCT programs.
Coordinated the daily operations of the state’s blood transfusion centers and supervised the collection, storage and inventory of blood banks in primary healthcare centers.
Implemented Malaria treatment adherence programs that decreased the mortality rate of malaria by 18% in Benue state.
Organized health promotion and education programs for over 1,000 residents for the prevention of Malaria and HIV/AIDS.
Education and Training
Expected in 12/2019
MHA: Health Administration Western Kentucky University - Bowling Green, KY, GPA:
Expected in 06/2014
Bachelor of Science: Public Health Babcock University - Nigeria, GPA:
VOLUNTEER EXPERIENCE
Memphis Food Bank (Healthy Over Hungry Cereal Drive)- June 2019
Volunteer Coach WKU Soccer Team (The Lady Toppers)-Nov. 2017 - May, 2019
Event-Chair KPHA, WKU chapter- 2018
MERIT AWARDS AND RECOGNITIONS
Induction into the American National Society for Leadership & Success (Nominated)- 2019
Recognized as Most Valuable Graduate Instructor- Western Kentucky University Sports Division- 2019
Recognized as Most Intellectual Graduating Student- Babcock University (2014 Graduating Class)
Outstanding Leadership and Service- Babcock University Student Association, 2013
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