Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

A healthcare administrator with a drive for identifying and addressing healthcare and business challenges through data-informed, creative and innovative solutions. Jessica is committed to delivering high-quality executive support and improving operational productivity, service delivery standards, quality, and patient satisfaction.

  • Microsoft excel
  • Project management
  • R-Data analysis
  • SQL
  • Data analytics and informatics
  • Negotiation
  • Health education and promotion
  • Process planning and implementation
  • Strong presentation skills
  • Operations research
  • EMR (Cerner, NextGen etc)
  • Cost analysis and savings
  • Strategy development
05/2019 to 12/2019
THA Admin Resident (Operations) University Of Kansas Lawrence, KS,
  • Reviewed and analyzed operational data on hospital performance and patient experience (HCAHPS, Order-Discharge Time analysis, OR utilization, etc.)
  • Planned and executed several business development events and initiatives.
  • Managed major business development projects including a one-million-dollar upgrade of the hospitals` telemetry system.
  • Shadowed Hospitals` Chief Operation Officer.
  • Initiated LSS process improvement strategies for emergency department wait times, Emergency room DLOS, inpatient throughput and patient satisfaction scores that significantly improved patient experience.
  • Routinely tracked and reported trends of hospital's operational expenses and cost-saving opportunities.
  • Served as interim coordinator for hospital volunteer services.
  • Served as an Internal reviewer in preparation for the 2019 Joint Commission accreditation.
  • Conducted facility-wide contract evaluations for extension, renewal and termination considerations.
  • Implemented and advised the leadership team on various projects including; valuation/depreciation of PPE, Spent-Control Tower initiative, contract evaluations for clinical and non-clinical departments, Active shooter training and more.
07/2018 to 06/2019
Graduate Teaching Assistant Accessible Space, Inc. The Woodlands, TX,
  • Taught a class of 120 students in Safety and First Aid.
  • Developed course syllabus and test materials for Safety and First Aid classes.
  • Updated course literature and teaching methodology by incorporating more audio-visual learning materials.
  • Coordinated the American Heart Association (AHA) certification classes and certification.
10/2016 to 04/2017
Administrative Coordinator Federal Ministry Of Health City, STATE, Nigeria
  • Collaborated with IT to improve the National Therapist Registry
  • Conceptualized and supervised the migration of data from paper to electronic record system for the National Therapist Registry.
  • Streamlined the licensure process for Physical and Occupational therapists in Nigeria.
  • In charge of planning and logistics for the 2017 annual International Conference for Medical Rehabilitation Professionals.
  • Leveraged technological advances and optimized software usage to increase team performance and operational efficiency.
  • Managed administrative processes and prepared key reports and documentation.
  • Made travel arrangements and reservations for senior managers.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Coordinated special meetings and events on behalf of executive leaders.
10/2014 to 09/2015
Program Assistant (HIV and Malaria) State Ministry Of Health (NYSC) City, STATE, Nigeria
  • Planned and implemented the W.H.O Prevention of Mother-To-Child Transmission initiative (PMTCT) program which successfully reduced new cases of Mother-to-Child transmission of HIV/AIDS by 25% by the 2nd quarter of 2015.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Monitored multiple databases for the State PMTCT programs.
  • Coordinated the daily operations of the state’s blood transfusion centers and supervised the collection, storage and inventory of blood banks in primary healthcare centers.
  • Implemented Malaria treatment adherence programs that decreased the mortality rate of malaria by 18% in Benue state.
  • Organized health promotion and education programs for over 1,000 residents for the prevention of Malaria and HIV/AIDS.
Education and Training
Expected in 12/2019
MHA: Health Administration
Western Kentucky University - Bowling Green, KY,
Expected in 06/2014
Bachelor of Science: Public Health
Babcock University - Nigeria,
  • Memphis Food Bank (Healthy Over Hungry Cereal Drive)- June 2019
  • Volunteer Coach WKU Soccer Team (The Lady Toppers)-Nov. 2017 - May, 2019
  • Event-Chair KPHA, WKU chapter- 2018
  • Induction into the American National Society for Leadership & Success (Nominated)- 2019
  • Recognized as Most Valuable Graduate Instructor- Western Kentucky University Sports Division- 2019
  • Recognized as Most Intellectual Graduating Student- Babcock University (2014 Graduating Class)
  • Outstanding Leadership and Service- Babcock University Student Association, 2013

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School Attended

  • Western Kentucky University
  • Babcock University

Job Titles Held:

  • THA Admin Resident (Operations)
  • Graduate Teaching Assistant
  • Administrative Coordinator
  • Program Assistant (HIV and Malaria)


  • MHA
  • Bachelor of Science

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