Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Presentation design
  • Staff Management
  • Strategic Planning
  • Scheduling
  • Documentation and control
  • Workflow planning
  • Flexible & Adaptable
  • Self-motivated professional
  • Troubleshooting
  • Teamwork
Work History
Texas Works Advisor II, 08/2018 - 10/2020
Health And Human Services Commission, HHSC City, STATE,

· Performed complex case eligibility determinations of social service programs.

· Work involves interviewing clients of culturally diverse backgrounds during times or crisis and distress, documenting detailed client information, verifying case data, reviewing eligibility files and explaining program benefits and requirements to clients.

· Assessing client and/or family situation to guide client to appropriate programs available to help client on the path of self sufficiency.

· Proficiency with computers and data entry into electronic tracking systems.

· Call center telephony position requiring abundant amounts of answering incoming and outbound calls daily.

· Resolves complaints and escalated issues.

· Elicits, evaluates, researches and investigates information with critical thinking and sound judgement.

· Documents case records, maintains confidential, secure and accurate client information in case management software system with professionalism and discretion.

· Processes, monitors, reviews and communicates case status to client, their families and authorized representatives.

· Obtains, verifies and calculates client income and resources to determine financial eligibility for social service programs.

· Ability to quickly adapt to change with positive energy and attitude.

· Meets quality assurance and other key performance metrics.

· Established strong and positive relationships with coworkers and supervisors.

Old Navy, 01/2018 - 08/2018
Brand Ambassador City, STATE,
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
J C P, 01/2010 - 01/2014
Team Leader City, STATE,

· Trained, mentored and coached all cashier associates on checkout procedures to ensure outstanding service behaviors were consistently exhibited. Regularly observed and ensured associates consistently followed and implemented checkout experience processes. Monitored associate efficiency by utilizing Point of Sale productivity metrics.

· Supervised over 20 associates during manager on duty schedule.

· Performed exceedingly passing product metrics on regular basis.

· Established positive working relationships with associates and other supervisors.

· Accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, delivering company checkout experience strategies and processes, and coaching associates on customer service.

· Adapted quickly to changing situations with energy and positive attitude. Coached others through change.

· Empathically served needs of customers and associates; listened well; seeked to understand diverse points of view to help find best solution or outcome: provideded helpful assistance to others; pursued high standard of performance.

· Held self and others accountable to higher standard to achieve results. Provided feedback, visibility and recognition to team.

Department/Customer Service Manager, 06/2003 - 06/2011
Wal-Mart Supercenter City, STATE,

· Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

· Conducted interviews, hired, trained and evaluated associates.

· Managed over 4 departments and 50 associates.

· Software and program maintenance and use.

· Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

· Established and updated work schedules to account for changing staff levels and expected workloads.

· Maintained accurate, current and compliant financial records by monitoring and addressing variances.

· Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.

· Provided high level of assistance to customers regarding special photo projects.

· Maintained lab printers and processing equipment, ensuring proper functioning for each shift.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Associate of Arts: General, Expected in
Howard College - Big Spring, TX
Associate of Arts: General Studies, Expected in
Angelo State University - San Angelo, TX
Associate of Arts: Social Work, Expected in 12/2021
Austin Community College - Austin, TX

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School Attended

  • Howard College
  • Angelo State University
  • Austin Community College

Job Titles Held:

  • Texas Works Advisor II
  • Old Navy
  • J C P
  • Department/Customer Service Manager


  • Associate of Arts
  • Associate of Arts
  • Associate of Arts

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