Texas Works Advisor Ii resume example

• Approached browsing customers to initiate conversations to determine buying preferences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
• Maintained customer satisfaction while handling product returns quickly and professionally.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

· Trained, mentored and coached all cashier associates on checkout procedures to ensure outstanding service behaviors were consistently exhibited. Regularly observed and ensured associates consistently followed and implemented checkout experience processes. Monitored associate efficiency by utilizing Point of Sale productivity metrics.

· Supervised over 20 associates during manager on duty schedule.

· Performed exceedingly passing product metrics on regular basis.

· Established positive working relationships with associates and other supervisors.

· Accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, delivering company checkout experience strategies and processes, and coaching associates on customer service.

· Adapted quickly to changing situations with energy and positive attitude. Coached others through change.

· Empathically served needs of customers and associates; listened well; seeked to understand diverse points of view to help find best solution or outcome: provideded helpful assistance to others; pursued high standard of performance.

· Held self and others accountable to higher standard to achieve results. Provided feedback, visibility and recognition to team.

· Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

· Conducted interviews, hired, trained and evaluated associates.

· Managed over 4 departments and 50 associates.

· Software and program maintenance and use.

· Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

· Established and updated work schedules to account for changing staff levels and expected workloads.

· Maintained accurate, current and compliant financial records by monitoring and addressing variances.

· Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.

· Provided high level of assistance to customers regarding special photo projects.

· Maintained lab printers and processing equipment, ensuring proper functioning for each shift.

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.