Self-motivated bringing proven leadership, organizational and customer relations skills. Independently solves problems and kept on task to handle diverse business requirements.
Maintains a regular and predictable work schedule. Trained in Texas Eligibility programs Snap, Medicaid and Texas Health Woman's. Received additional training in Aged and Disabled Programs and Medicare Savings Program. Interviews clients or authorized representatives to gather information to determine eligibility for benefits. Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. Processes changes to client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and calculates income and resources to determine client financial eligibility. Documents case records using automated equipment to form a record for each client. Send referrals to ISS or benefit integrity department for fraud. Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. I have ability to gather, assemble, correlate, and analyze facts. Makes cold calls to employers to verify wages. Calls different agency's to verify client information. Issues and explains EBT card and issuance dates. Able to multitask and prioritize work. Considered a Specialized worker one of five in the local office to be able to work Aged and Disabled programs. Assistance helping supervisor with mentoring and coaching employees to develop their capabilities including providing encouragement and training to improve job performance. Mentors new hires with policy and procedures. Assigned to mentor and case read for new hires. Helps new hires with filling out EBT forms for mail out and in office. Being eagerly being involved with staff and clients to provide a positive environment. Able to work overtime, as required by management. Able to work in a highly stressful and fast pace environment, under constant pressure to meet required deadlines. I have knowledge of human service programs, policies, procedures, and relevant laws. Ability to plan, organize, assign, and monitor work. Teleworking from home and continuing to meet all TWA expectations. Assisting with worker III duties while supervisor and worker III are out of office. Working hearts complaints when supervisor is unavailable. Always provides back up through additional work and other services when requested or needed. Performs job with expectations of timeliness, case readings and BPO processes. BPO experience with services through all access points lobby, TLM and phone. Perform other duties as assigned.
Processed mail(opened and date stamped incoming applications and supporting documents. Reviewed applications for required signature, date, and supporting documents. Screened applications for expedited eligibility. Scheduled and rescheduled appointments. Logged and assigning/scheduling complete applications for processing. Complete application registration for all applications as needed. Creates Process tasks in the State Portal. Returns incomplete applications to clients and assists. Copied and returned original documents upon request to clients. Responded to client inquiries and requests for assistance. Completed DG reports for management. Handled client complaints and resolved issues through front desk. Navigated through tiers to provide benefit explanation of programs. Assisted and navigated clients with applying on-line through Yourtexasbenefits.com online and through mobile application. Operated the PBX/TDD phone system. Greeted and directed clients or visitors inquiries quickly and accurately. Directed clients to correct location to apply for assistance. Cross trained in clerical duties. Helped clients with how to use EBT card and other services. Informed clients how to request replacement benefit cards. Backup and other assigned duties as directed by the supervisor. Experience with language line services and civil rights.
Assisted students with online applications for entry to college admissions. Submitted applications through applytexas.org. Helped students review courses needed to enroll in classes. Handed out degree plans to student and staff to review for planning future in college. Helped students with financial aid applications. Showed new students the campus different buildings, lunch area, student areas, and campus store. Assisted in job placement center. Entered students in Alamo Colleges System to be seen by counselors. Assisted Counselors with on-line course set ups. Entered grades for counselors. Helped plan on campus events and job placement career days. Learned professional skills needed for future employment opportunities.
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