texas work advisor ii resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained in customer service, problem solving, and time management skills with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Skills
Telephone etiquette
Applicant support and service
Document management
Flexible schedule
Computer skills
Experience
Texas Work Advisor II, 04/2021 to Current Radial Commerce, Inc – King Of Prussia, PA,
Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Reviewed client information to determine continuing program eligibility.
Identified and verified income and resources to document financial status of applicants and determine eligibility.
Analyzed potential fraud cases and referred to investigators for further review.
Applied adjustments and restored benefits based on review findings.
Monitored case status and updated clients or authorized representatives of activity or changes.
Helped customers with concerns and complaints or escalated issues to supervisor.
Calculated benefit levels and timespan of program eligibility based on established factors.
Assisted program leaders with oversight tasks such as policy updates and budget management.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Explained eligibility details and affordability options to patients with kindness and respect.
Called applicants to set up appointments and explain benefits processes.
Processed benefits applications and documents for food stamps and medical assistance.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Fulfillment Associate, 10/2018 to 07/2022 Quench Usa – Memphis, TN,
Operated handheld scanners to track merchandise throughout fulfillment process.
Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
Verified items correctly matched to sales check for packing and shipment.
Sealed cases using taping equipment to secure items for transport.
Filled orders according to defined standards using standard picking system.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Reported damaged products or safety hazards to immediate supervisor.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Labeled boxes and placed in outbound collection areas.
Achieved productivity and accuracy standards to meet company guidelines.
Tax Office Rep, 04/2015 to 02/2020 St. Catherine Of Siena – Sayville, NY,
Collected payments, issued receipts and updated accounts to reflect new balances.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Maintained business records by updating customer information.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Supported office clerical functions using word processing and other software, email and office machines.
Complied with confidentiality regulations in handling customer information.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Cultivated relationships with public, patients and staff members using interpersonal communication skills.
Answered multi-line telephone system and routed calls to appropriate personnel.
Processed payments daily, verifying cards and giving change for cash payments.
Scheduling Specialist, 09/2003 to 09/2014 Texas Health Presbyterian Hospital – City, STATE,
Coordinated schedules and set appointments by calling patients.
Gave out knowledgeable details regarding business offerings and procedures.
Built loyalty and supported retention goals by establishing rapport with internal and external clients.
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Answered telephones and directed calls to appropriate staff members.
Took information from potential customers to assess needs.
Made phone calls and sent emails to establish leads.
Updated database with lead generation information, outbound calls and inbound efforts.
Provided information regarding services and policies.
Followed up with customers to boost referrals.
Called no shows and cancellations to reschedule.
Helped patients with admissions process and adhered to state and federal laws.
Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
Registered patients for outpatient procedures and emergency services.
Asked various questions from clients to obtain the information necessary for paperwork.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Maintained HIPAA compliance and integrity of hospital policies and procedures.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
Advised patients of monies required to be paid prior to services.
ER Registrar, 10/2008 to 10/2010 Parkland Health And Hospital Systems – City, STATE,
Confirmed patient demographics, collected copays and verified insurance.
Held interviews with patients to hear concerns, gather health history and understand objectives.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Helped patients complete paperwork and explained processes and procedures.
Communicated with patients to gather intake data and verify chart information.
Updated patient financial information to promote accurate record keeping.
Assisted with hospital admissions and paperwork.
Education and Training
Master of Science: Human Services, Expected in 03/2014 to Capella University - Minneapolis, MN GPA:
3.6 GPA
Major in Human Services
Minor in Social and Community Services
Business Admin Human Resources Asst: Human Resources, Expected in 05/2005 to Richland College - Dallas, TX GPA:
Bachelor of Science: Emergency Management, Expected in 05/2003 to University of North Texas - Denton, TX GPA:
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