Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable Contact Tracer/ Survey Interviewer with strong ability in Office Administrations and Customer Relations. Offering world class customer service, internal/external communications and interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality.
Skills
10+ years Administrative Operations
Professional and polished presentation
Strong proficiency with Microsoft Office
World Class Customer Service Expert
Excellent Interpersonal Skills
Interviewing expertise
Crisis Management
Customer Relations
Experience
08/2019 to 08/2020Texas Work AdvisorOnemain (Formerly Springleaf & Onemain Financials). | Paducah, KY,
Conducted intake interviews for applicants by verifying income eligibility for programs including Supplemental Nutrition Assistance Program, Women Health, and Children Health Insurance Program.
Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
Worked diligently by providing guidance and resolutions to client's needs during the early stages of COVID 19 thru crisis management.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
Demonstrated self-reliance by exceeding workflow needs.
06/2014 to 06/2018Administrative Assistant to the Vice PresidentVon Maur | Davenport, IA,
Conducted research, compiled reports, synthesized information and provided excellent communication to disseminate information throughout Institutional Advancement.
Served as liaison between Vice President and Staff of Institutional Advancement. Interacted with employees by telephone and email to maintain effective communication.
Created, organized and maintained confidential documents for the Vice President of Institutional Advancement.
Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
Prepared annual board reports and summarized meeting minutes, for the department of Institutional Advancement.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
01/2013 to 01/2018Administrative AssistantElite Tax And Financial Services LLC | City, STATE,
Established and maintained a positive and productive working relationship with management.
Fostered strong customer service relationships by responding promptly, accommodating specific needs and exceeding expectations.
Made outbound phone calls to collect information from participants.
Supported office operations, managed client correspondence,ensured record tracking and handled internal/external communications.
Enhanced data collection accuracy, preparing, authoring and updating communications and policy memorandums.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Completed research on complex problems and resolved issues in a timely manner.
03/2007 to 12/2013Customer Service Desk AssociateLowe's Home Improvement | City, STATE,
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Documented conversations with customer to track request, problems and solutions.
Maintained up-to-date knowledge of store policies and followed standardized procedures to deliver world class customer service and first call resolution,
Education and Training
Expected in 05/2013Bachelor of Science | Business Administration And ManagementUniversity Of Texas At Tyler, Tyler, TXGPA:
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