Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking and reliable Contact Tracer/ Survey Interviewer with strong ability in Office Administrations and Customer Relations. Offering world class customer service, internal/external communications and interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality.

  • 10+ years Administrative Operations
  • Professional and polished presentation
  • Strong proficiency with Microsoft Office
  • World Class Customer Service Expert
  • Excellent Interpersonal Skills
  • Interviewing expertise
  • Crisis Management
  • Customer Relations
08/2019 to 08/2020 Texas Work Advisor Onemain (Formerly Springleaf & Onemain Financials). | Paducah, KY,
  • Conducted intake interviews for applicants by verifying income eligibility for programs including Supplemental Nutrition Assistance Program, Women Health, and Children Health Insurance Program.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Worked diligently by providing guidance and resolutions to client's needs during the early stages of COVID 19 thru crisis management.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Demonstrated self-reliance by exceeding workflow needs.
06/2014 to 06/2018 Administrative Assistant to the Vice President Von Maur | Davenport, IA,
  • Conducted research, compiled reports, synthesized information and provided excellent communication to disseminate information throughout Institutional Advancement.
  • Served as liaison between Vice President and Staff of Institutional Advancement. Interacted with employees by telephone and email to maintain effective communication.
  • Created, organized and maintained confidential documents for the Vice President of Institutional Advancement.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Prepared annual board reports and summarized meeting minutes, for the department of Institutional Advancement.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
01/2013 to 01/2018 Administrative Assistant Elite Tax And Financial Services LLC | City, STATE,
  • Established and maintained a positive and productive working relationship with management.
  • Fostered strong customer service relationships by responding promptly, accommodating specific needs and exceeding expectations.
  • Made outbound phone calls to collect information from participants.
  • Supported office operations, managed client correspondence,ensured record tracking and handled internal/external communications.
  • Enhanced data collection accuracy, preparing, authoring and updating communications and policy memorandums.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Completed research on complex problems and resolved issues in a timely manner.
03/2007 to 12/2013 Customer Service Desk Associate Lowe's Home Improvement | City, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Documented conversations with customer to track request, problems and solutions.
  • Maintained up-to-date knowledge of store policies and followed standardized procedures to deliver world class customer service and first call resolution,
Education and Training
Expected in 05/2013 Bachelor of Science | Business Administration And Management University Of Texas At Tyler, Tyler, TX GPA:

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School Attended

  • University Of Texas At Tyler

Job Titles Held:

  • Texas Work Advisor
  • Administrative Assistant to the Vice President
  • Administrative Assistant
  • Customer Service Desk Associate


  • Bachelor of Science

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