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Texas Work Advisor Resume Example

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TEXAS WORK ADVISOR
Summary

Committed and motivated future Disaster Recovery Specialist with exceptional customer service, extensive office administrative leadership and interpretation skills. Strong work ethic, professional demeanor and, great initiative to achieve customers expectations.

Skills
  • 10 years Providing Excellent Customer Service
  • 5+ years Administrative Operations
  • Professional and polished presentation
  • Capable of applying Analytical Research
  • Microsoft Office Word, Excel and Powerpoint
  • Technology Savvy
  • Flexibility with job requirements
  • Excellent Interpersonal Skills
  • Effective Communication
  • Detail Oriented
  • Problem resolution
  • Analytical Research
Experience
Texas Health and Human Services CommissionAugust 2018 to CurrentTexas Work Advisor
Marshall, TX
  • Maintained confidentiality while addressing customer inquiries through interviewing applicants , family members, or authorized parties to identify requirements for program benefits.
  • Completed an average of 13 cases daily while providing excellent customer service, with interaction by face-to-face, phone interviews or communicating by email.
  • Promptly responded to email inquires from management, colleagues, and clients regarding updated case status information.
  • Conducted reviews for applicants by verifying income eligibility for programs including Supplemental Nutrition Assistance Program, Women Health, and Children Health Insurance Program.
  • Submitted 10 referrals for fraud in 2020, received recommendation award from the State of Texas Inspector General Office saving the state $8,000.00 in Supplemental Nutrition Assistance Program benefits.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Performed task on computer programs to research customers inquires such as State On Line Query System, recorded call activity and appropriate forms and letters were generated automatically.
  • Worked 40 hours a week,paid $2600.00 monthly.
Women at the Well of Encouragement (Non Profit)July 2014 to CurrentAssistant Director
Jefferson, TX
  • Networked with Red Cross and local women shelters assisting battered women with children.
  • Strong involvement with the youth and young children in their time of family crisis.
  • Organized a team with Women at the Well of Encourage from ages 12 to 75 to help assist crisis and volunteer involvement.
  • Assisted over 50 families in Marion and Harrison County with housing essentials during the early part of COVID-19.
  • Currently networkingwith food bank ministries in Dallas,Texas area to further our ministry aid to economic disadvantage families and elderly in our community.
  • Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of the public.
  • Developed and distributed annual newsletters, email updates, and other forms of communication.
  • Average of 120 Volunteer hours worked with Women at the Well of Encouragement Ministries.
Elite Tax Financial ServicesJanuary 2014 to June 2018Income Tax Consultant
Jefferson, Texas
  • Prepared personal and small business income taxes returns through the electronic process.
  • Educated clients on advance loans programs offered by META bank for faster refund delivery. In result, this year 95% of our clients were approved for advance loans for their 2019 income tax return.
  • Handled accounting functions such as payroll administration, invoicing and budget administration in an independent and efficient fashion.
  • Effectively communicated with customer inquires by telephone and email with internal/external clients to complete business transactions successfully.
  • Liaised between clients and tax authorities such as IRS representatives.
  • Assisted administrative support team with customer service inquires received by telephone or face to face.
  • Processed payments online for income taxes and insurance division, by implementing documented conversations with customers to track requests, problems and solutions.
  • Elite Tax Service is a seasonal positional January through April hours varied from 40-60 hours a week.
Lowes Home ImprovementApril 2010 to December 2015Customer Service Desk/Head Cashier Supervisor
Longview, Texas
  • Processed efficient and accurate payments using Point of Sale system.
  • Managed a team of 12 cashiers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Answered phones, responded to customer inquires and transferred calls to appropriate staff members
  • Promptly managed complaints and concerns of customers with a positive attitude and rectified issues to patron satisfaction.
  • Worked approximately 40-45 hours a week.
Education and Training
University of Texas At TylerMay 2013Bachelor of Science: FinanceTyler, TX
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Resume Overview

Companies Worked For:

  • Texas Health and Human Services Commission
  • Women at the Well of Encouragement (Non Profit)
  • Elite Tax Financial Services
  • Lowes Home Improvement

School Attended

  • University of Texas At Tyler

Job Titles Held:

  • Texas Work Advisor
  • Assistant Director
  • Income Tax Consultant
  • Customer Service Desk/Head Cashier Supervisor

Degrees

  • Bachelor of Science : Finance

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Texas Work Advisor

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