Managed call flow with up to 80 calls per day.
Service Desk Agent of the month award recipient two times during my tenure at the Service Desk.
Dean's List, Honor Roll GPA: 3.85 Coursework in Medical Terminology, Anatomy, Medical office billing practices, HCPCS, ICD-9 and ICD-10 coding, Health insurance history, laws and guidelines.
Coursework in Networking, including installation, configuration, maintainance, and troubleshooting, using Microsoft Windows NT 4.0.
Coursework in Desktop Publishing, Graphic Design, 3-D design and animation, and web design.
A+ Certified, Active Directory, analytical skills, Antivirus, AS400, Cisco, Citrix, Clarify, customer service, desktops, disaster recovery, documentation, Documentum, email, Ghost, Hardware troubleshooting, Help Desk, MVS, inventory, Laptops, Linux, Lotus Notes, Macintosh, McAfee, meetings, access, Microsoft Certified Professional, Microsoft Certified Systems Engineer (NT4, MS Office 9, MS Office, Windows 7, Windows 8, Windows, 2000, NT workstation, Microsoft Windows NT, Windows XP, Netscape Navigator, networking, Norton Antivirus, PC Anywhere, Quark Xpress, Redhat, Rumba, SAP, servers, technical support, Technician, phone, troubleshooting, UNIX Operating System, Veritas Backup, VPN
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