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Test Scorer Resume Example

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TEST SCORER
Professional Experience
05/2016 to 06/2016
Test ScorerData Recognition Corporation － Smyrna, GA
  • Assessed standardized tests administered to elementary through high school students.
  • Evaluated student responses to subject-related open-ended questions according to a scoring guide.
  • Secured testing materials to maintain confidentiality and integrity.
12/2012 to 12/2015
Investigator/Case ManagerHamilton County Job and Family Services － Cincinnati, OH
  • Investigated reports of sexual abuse, medical neglect, serious physical injuries, and child fatalities Conducted forensic interviews with children/adolescents regarding allegations of abuse and neglect Developed case plans including referrals to community services for mental health, substance abuse, transportation, housing, and benefits Coached/mentored new employees on investigative processes and case management skills Formulated court complaints, case related testimony, and custody investigation for the juvenile court.
01/2012 to 12/2012
Residential Treatment SpecialistSt. Joseph's Orphanage － Cincinnati, OH
  • Supervised juveniles with behavioral and delinquency issues Implemented treatment plans and assisted juveniles with achieving treatment goals Assisted juveniles with self-administered medications and documented dispensing of medication Provided crisis intervention and conducted physical restraints with juveniles as needed Completed daily progress reports, treatment notes, and incident reports.
07/2011 to 01/2012
Personal BankerUS Bank － Cincinnati, OH
  • Answered inbound calls in a high volume contact center responding to customers' telephone and email inquiries about checking, savings, and loan accounts.
  • Researched and resolved problems and errors with online banking.
  • Expanded business-customer relationships through cross-selling products and services.
09/2009 to 07/2011
Customer Services RepresentativeGE Capital － Kettering, OH
  • Answered inbound calls in a high volume contact center to assist stores, customers, and business owners with credit accounts and billing inquires.
  • Facilitated new applications, payment processing, dispute resolution, and online technical support.
  • Marketed debt cancellation products for customer purchase.
Education and Training
May 2009
Bachelor of Science: PsychologyXavier UniversityPsychology
May 2013
Masters of Science: Criminal JusticeXavier UniversityCriminal Justice
Skills
banking, benefits, billing, case management, credit, crisis intervention, email, notes, materials, mental health, payment processing, processes, progress, selling, technical support, telephone, transportation, treatment plans
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Resume Overview

Companies Worked For:

  • Data Recognition Corporation
  • Hamilton County Job and Family Services
  • St. Joseph's Orphanage
  • US Bank
  • GE Capital

School Attended

  • Xavier University

Job Titles Held:

  • Test Scorer
  • Investigator/Case Manager
  • Residential Treatment Specialist
  • Personal Banker
  • Customer Services Representative

Degrees

  • Bachelor of Science : Psychology
    Masters of Science : Criminal Justice

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