(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Xavier University , Expected in May 2009 Bachelor of Science : Psychology - GPA : Psychology
Xavier University , Expected in May 2013 Masters of Science : Criminal Justice - GPA : Criminal Justice
Professional Experience
Pioneer Human Services - Test Scorer
Sedro Woolley, WA, 05/2016 - 06/2016
  • Assessed standardized tests administered to elementary through high school students.
  • Evaluated student responses to subject-related open-ended questions according to a scoring guide.
  • Secured testing materials to maintain confidentiality and integrity.
Horizon Bank - Investigator/Case Manager
Saint Joseph, MI, 12/2012 - 12/2015
  • Investigated reports of sexual abuse, medical neglect, serious physical injuries, and child fatalities Conducted forensic interviews with children/adolescents regarding allegations of abuse and neglect Developed case plans including referrals to community services for mental health, substance abuse, transportation, housing, and benefits Coached/mentored new employees on investigative processes and case management skills Formulated court complaints, case related testimony, and custody investigation for the juvenile court.
Cintas Corporation - Residential Treatment Specialist
Manassas, VA, 01/2012 - 12/2012
  • Supervised juveniles with behavioral and delinquency issues Implemented treatment plans and assisted juveniles with achieving treatment goals Assisted juveniles with self-administered medications and documented dispensing of medication Provided crisis intervention and conducted physical restraints with juveniles as needed Completed daily progress reports, treatment notes, and incident reports.
US Bank - Personal Banker
City, STATE, 07/2011 - 01/2012
  • Answered inbound calls in a high volume contact center responding to customers' telephone and email inquiries about checking, savings, and loan accounts.
  • Researched and resolved problems and errors with online banking.
  • Expanded business-customer relationships through cross-selling products and services.
GE Capital - Customer Services Representative
City, STATE, 09/2009 - 07/2011
  • Answered inbound calls in a high volume contact center to assist stores, customers, and business owners with credit accounts and billing inquires.
  • Facilitated new applications, payment processing, dispute resolution, and online technical support.
  • Marketed debt cancellation products for customer purchase.
banking, benefits, billing, case management, credit, crisis intervention, email, notes, materials, mental health, payment processing, processes, progress, selling, technical support, telephone, transportation, treatment plans

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School Attended

  • Xavier University
  • Xavier University

Job Titles Held:

  • Test Scorer
  • Investigator/Case Manager
  • Residential Treatment Specialist
  • Personal Banker
  • Customer Services Representative


  • Bachelor of Science
  • Masters of Science

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