Test Scorer Resume Example
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TEST SCORER
Professional Experience
05/2016 to 06/2016
Test ScorerPioneer Human Services － Sedro Woolley , WA
- Assessed standardized tests administered to elementary through high school students.
- Evaluated student responses to subject-related open-ended questions according to a scoring guide.
- Secured testing materials to maintain confidentiality and integrity.
12/2012 to 12/2015
Investigator/Case ManagerHorizon Bank － Saint Joseph , MI
- Investigated reports of sexual abuse, medical neglect, serious physical injuries, and child fatalities Conducted forensic interviews with children/adolescents regarding allegations of abuse and neglect Developed case plans including referrals to community services for mental health, substance abuse, transportation, housing, and benefits Coached/mentored new employees on investigative processes and case management skills Formulated court complaints, case related testimony, and custody investigation for the juvenile court.
01/2012 to 12/2012
Residential Treatment SpecialistCintas Corporation － Manassas , VA
- Supervised juveniles with behavioral and delinquency issues Implemented treatment plans and assisted juveniles with achieving treatment goals Assisted juveniles with self-administered medications and documented dispensing of medication Provided crisis intervention and conducted physical restraints with juveniles as needed Completed daily progress reports, treatment notes, and incident reports.
07/2011 to 01/2012
Personal BankerUS Bank － City , STATE
- Answered inbound calls in a high volume contact center responding to customers' telephone and email inquiries about checking, savings, and loan accounts.
- Researched and resolved problems and errors with online banking.
- Expanded business-customer relationships through cross-selling products and services.
09/2009 to 07/2011
Customer Services RepresentativeGE Capital － City , STATE
- Answered inbound calls in a high volume contact center to assist stores, customers, and business owners with credit accounts and billing inquires.
- Facilitated new applications, payment processing, dispute resolution, and online technical support.
- Marketed debt cancellation products for customer purchase.
Education and Training
May 2009
Bachelor of Science: PsychologyXavier UniversityPsychology
May 2013
Masters of Science: Criminal JusticeXavier UniversityCriminal Justice
Skills
banking, benefits, billing, case management, credit, crisis intervention, email, notes, materials, mental health, payment processing, processes, progress, selling, technical support, telephone, transportation, treatment plans
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Resume Overview
School Attended
- Xavier University
Job Titles Held:
- Test Scorer
- Investigator/Case Manager
- Residential Treatment Specialist
- Personal Banker
- Customer Services Representative
Degrees
- Bachelor of Science : Psychology
Masters of Science : Criminal Justice
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