Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education and Training
Xavier University, Expected in May 2009 ā āBachelor of Science:Psychology - GPA:Psychology
Xavier University, Expected in May 2013 ā āMasters of Science:Criminal Justice - GPA:Criminal Justice
Accomplishments
Professional Experience
Pioneer Human Services - Test Scorer Sedro Woolley, WA, 05/2016 - 06/2016
Assessed standardized tests administered to elementary through high school students.
Evaluated student responses to subject-related open-ended questions according to a scoring guide.
Secured testing materials to maintain confidentiality and integrity.
Horizon Bank - Investigator/Case Manager Saint Joseph, MI, 12/2012 - 12/2015
Investigated reports of sexual abuse, medical neglect, serious physical injuries, and child fatalities Conducted forensic interviews with children/adolescents regarding allegations of abuse and neglect Developed case plans including referrals to community services for mental health, substance abuse, transportation, housing, and benefits Coached/mentored new employees on investigative processes and case management skills Formulated court complaints, case related testimony, and custody investigation for the juvenile court.
Supervised juveniles with behavioral and delinquency issues Implemented treatment plans and assisted juveniles with achieving treatment goals Assisted juveniles with self-administered medications and documented dispensing of medication Provided crisis intervention and conducted physical restraints with juveniles as needed Completed daily progress reports, treatment notes, and incident reports.
US Bank - Personal Banker City, STATE, 07/2011 - 01/2012
Answered inbound calls in a high volume contact center responding to customers' telephone and email inquiries about checking, savings, and loan accounts.
Researched and resolved problems and errors with online banking.
Expanded business-customer relationships through cross-selling products and services.
GE Capital - Customer Services Representative City, STATE, 09/2009 - 07/2011
Answered inbound calls in a high volume contact center to assist stores, customers, and business owners with credit accounts and billing inquires.
Facilitated new applications, payment processing, dispute resolution, and online technical support.
Marketed debt cancellation products for customer purchase.
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