Experienced TA/Admin with over 3 years of experience in Pearson Vue. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Qualified Customer Service Rep with 3 years of experience in fast-paced customer service and call center environments supporting DC Bike and Roll company needs. Personable and professional under pressure. Enhanced student capabilities and self-esteem with hands-on and personalized tutoring. Proficient in using ABC Mouse to enhance support for Math, English, and Reading students. Boosted understanding of concepts and techniques for enhanced learning in students of all skill levels. Positive and upbeat communicator with good planning abilities.
Darrell graduated from Theodore Roosevelt STAY School. He is very passionate about solving problems to help analyze, plan, and develop new ways to create solutions, that can save money. Also, Darrell wants to help keep the environment clean by designing new software to decrease pollution. Darrell is excellent in computer Microsoft and hardware. He's currently attending University of the District of Columbia for Computer Science and Information Technology in pursuit of my degree.
I have gained great listening and communication skills from my job at Little Lights. He was able to work through pressure and stay focused to finish every task accurately. Darrell worked with kids from Pre-K Through 4th grade. Darrell also works as a customer service representative for DC bike and roll. With being with bike and roll taught him how to work in a fast pace environment and to provide the correct service to the customer. Darrell works as a T.A/Proctor/Admin for Pearson Vue Testing Center. As a T.A, he was able to proctor and process candidates for the exams and certifications. Also he had to monitor each candidate on a CCTV monitor to ensure no cheating was allowed while the candidates were testing.
Darrell is a dedicated worker and a strong leader, who can bring a new perspective to critical thinking and teamwork assignments. I will never quit from a difficult task because my character is adaptable to any situation. Also, I enjoy learning new things that can help expand my knowledge to make me an outstanding employee. My ability to take criticize and be open minded will be an asset. Darrell will graduate from UDC with his Associate's Degree in Computer Science and Information Technology, to further his education with a Degree in Computer Science.
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