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Test Administrator/Exam Proctor/Administrative Assistant Resume Example
Experienced TA/Admin with over 3 years of experience in Pearson Vue. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Qualified Customer Service Rep with 3 years of experience in fast-paced customer service and call center environments supporting DC Bike and Roll company needs. Personable and professional under pressure. Enhanced student capabilities and self-esteem with hands-on and personalized tutoring. Proficient in using ABC Mouse to enhance support for Math, English, and Reading students. Boosted understanding of concepts and techniques for enhanced learning in students of all skill levels. Positive and upbeat communicator with good planning abilities.
- Monitored test security and enforced rules
- Assisted students with test scheduling and materials
- Demonstrated thorough knowledge of testing procedures and policies
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Coached new employees on administrative procedures, company policies and performance standards
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Maintained confidentiality of test results
- Coordinated standardized and individual exams, including site organization and scheduling
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Planned and implemented security measures to safeguard vital business data.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Researched issues to obtain appropriate answers to customer inquiries
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Answered questions about store policies and concerns to support positive customer experiences
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Assisted customers by answering questions and fulfilling requests
- Kept orderly and accurate accounting records by monitoring sales documentation
- Returned change and currency and cash, processed debit and credit card payments
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly and in appropriate manner.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs
- Maintained safety and security of all youth under care
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
- Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress
- Created new lesson plans based on course objectives
- Assisted in developing student-led after-school tutoring program to teach under-privileged students
- Developed and led special events that increased English, Math and Literacy abilities
- Recommended and administered appropriate solutions, sanctions, and discipline for non-compliance to rules and standards for student performance and behavior
- Upheld commitment to educational excellence and fostered atmosphere of mutual respect and trust
- Documented student attendance and progress against goals
- Planned, implemented, monitored and assessed classroom instructional program
Darrell graduated from Theodore Roosevelt STAY School. He is very passionate about solving problems to help analyze, plan, and develop new ways to create solutions, that can save money. Also, Darrell wants to help keep the environment clean by designing new software to decrease pollution. Darrell is excellent in computer Microsoft and hardware. He's currently attending University of the District of Columbia for Computer Science and Information Technology in pursuit of my degree.
I have gained great listening and communication skills from my job at Little Lights. He was able to work through pressure and stay focused to finish every task accurately. Darrell worked with kids from Pre-K Through 4th grade. Darrell also works as a customer service representative for DC bike and roll. With being with bike and roll taught him how to work in a fast pace environment and to provide the correct service to the customer. Darrell works as a T.A/Proctor/Admin for Pearson Vue Testing Center. As a T.A, he was able to proctor and process candidates for the exams and certifications. Also he had to monitor each candidate on a CCTV monitor to ensure no cheating was allowed while the candidates were testing.
Darrell is a dedicated worker and a strong leader, who can bring a new perspective to critical thinking and teamwork assignments. I will never quit from a difficult task because my character is adaptable to any situation. Also, I enjoy learning new things that can help expand my knowledge to make me an outstanding employee. My ability to take criticize and be open minded will be an asset. Darrell will graduate from UDC with his Associate's Degree in Computer Science and Information Technology, to further his education with a Degree in Computer Science.
- Implementing security measures
- Data entry
- Administrative support
- Microsoft Word expertise
- Copying
- Word Processing
- Reporting and documentation
- Customer Service
- Strong verbal communication
- Safety compliance
- Attention to detail
- Security monitoring
- Organizational Skills
- Computer Literacy
- Microsoft Word
- Microsoft Outlook
- Continuing education in Computer Information Science
- Coursework in Computing Foundations, Computer Application and Java
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Resume Overview
School Attended
- University of The District of Columbia
Job Titles Held:
- Test Administrator/Exam Proctor/Administrative Assistant
- Customer Service Representative/Retail Sales Associate
- Mentor/Tutor
Degrees
- High School Diploma : Computer And Information Sciences
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