Territory Account Manager Resume Example
Customer-oriented, strategic thinking sales and service professional with over 8 years of experience building relationships, cultivating partnerships, resolving complex issues. Committed to customer loyalty and satisfaction. Strong interpersonal skills with a positive, upbeat personality. Thrives in a fast-past environment motivated to maintain customer satisfaction, client retention and contribute to overall company success .
High-energy Sales Representative with proven skills in identifying and converting leads. Gifted communicator with strong insight into client desires and sales-closing strategies. Commended for innovative and resourceful approaches for bringing in new clients and meeting [Type] and [Type] objectives. Offering [Number]+ years' experience and desire to take on challenging [Type] position.
- Territory Account Manager
- Illumina
- MD, State
- December 2017 to December 2019
- Used consultative sales approach to understand and meet clients needs
- Showcased product features to customers and discussed details to overcome objections to lock in sales
- Developed and nurtured impactful relationships to cultivate loyalty, increasing account usage and satisfaction rates by 70%
- Provided constant feedback to sales management regarding market trends & factors impacting sales
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
- Advised, consulted and assisted clients in optimizing sales & marketing strategies by providing focused solutions and recommendations
- Trained new & existing accounts to maximize database output and functionality
- Assisted open accounts with unlimited training & direct support to help meet company objectives
- Honored for breaking company records 1st year performance, leading team 109% in sales
- Proven track record in meeting & exceeding monthly & quarterly sales quota
- Research Associate
- Dartmouth College
- Hanover , NH
- July 2017 to October 2017
- Adhered to established company policies, initiated outbound calls to client executives to assess business needs and challenges and translate business strategy into human capital opportunities with business impact
- Vetted and prepared qualified clients for closure to support senior sales associates and directors by setting on-site appointments with prospective clients
- Ability to perform comfortably in a highly open, dynamic and collaborative fast pace environment, under pressure
- Performed with high integrity and confidence, building trust, and earned sustained credibility with prospects
- Ongoing comprehensive training and professional development in sales and finance
- Developed exceptional attendance with special attention to punctualty and preparation upon arrival
- Extraordinary communication skills, recognized for maintaining a positive attitude with the ability to handle rejection
- Sales Associate, Bloomingdales
- Fedex Office
- Saint Louis Park , MN
- June 2014 to July 2017
• Generated brand awareness and provided a unique, luxury experience to all customers
• Engaged with customers to effectively build rapport and lasting relationships
• Hit daily sales projections by closely monitored department sales metrics and driving key promotions and incentives
• Trained new associates in product knowledge, selling techniques, customer service and company procedures
• Assisted team when handling register operations, organizing stock room, labeling products and cleaning up
• Identified and settled customer disputes in a professional, pleasant manner
•Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Received multiple "Perfect 10" award-winning certificates based on client feedback and satisfaction
• Grew repeated business by providing superior customer service, maintaining 30% of total sales repeat clients
• Consistently exceeded monthly sales targets by 20% or more, ranking top 5 in sales production every month
• Maintained positive attitude and long term relationships with Bloomingdale's colleagues
- Retail Customer Service Associate
- DesI Living Innovations
- City , STATE
- August 2010 to June 2014
- Greeted customers and helped with product questions, selections & purchase recommendations
- Assisted in all aspects of daily showroom operations and opening and closing procedures while keeping guests first priority
- Developed and maintained professional, positive relationships with associates, vendors, and clients
- Assisted customers by answering and fulfilling requests in-store and in quickly replying to client correspondence via phone/ e-mail
- Utilized social media outlets to increase brand visibility, floor traffic & sales
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- Associates - Liberal Arts And Sciences
- Northern Virginia Community College
- City
- May 2013
- Coursework completed towards BA in Psychology
- Associates - General Studies
- University of Hartford
- City, State
- 2010
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Resume Overview
School Attended
- Northern Virginia Community College
- University of Hartford
Job Titles Held:
- Territory Account Manager
- Research Associate
- Sales Associate, Bloomingdales
- Retail Customer Service Associate
Degrees
- Associates - Liberal Arts And Sciences
Associates - General Studies
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