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Territory Account Manager Resume Example

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TERRITORY ACCOUNT MANAGER
Professional Summary

Customer-oriented, strategic thinking sales and service professional with over 8 years of experience building relationships, cultivating partnerships, resolving complex issues. Committed to customer loyalty and satisfaction. Strong interpersonal skills with a positive, upbeat personality. Thrives in a fast-past environment motivated to maintain customer satisfaction, client retention and contribute to overall company success .

High-energy Sales Representative with proven skills in identifying and converting leads. Gifted communicator with strong insight into client desires and sales-closing strategies. Commended for innovative and resourceful approaches for bringing in new clients and meeting [Type] and [Type] objectives. Offering [Number]+ years' experience and desire to take on challenging [Type] position.

Work History
  • Territory Account Manager
  • Illumina
  • MD, State
  • December 2017 to December 2019
  • Used consultative sales approach to understand and meet clients needs
  • Showcased product features to customers and discussed details to overcome objections to lock in sales
  • Developed and nurtured impactful relationships to cultivate loyalty, increasing account usage and satisfaction rates by 70%
  • Provided constant feedback to sales management regarding market trends & factors impacting sales
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Advised, consulted and assisted clients in optimizing sales & marketing strategies by providing focused solutions and recommendations
  • Trained new & existing accounts to maximize database output and functionality
  • Assisted open accounts with unlimited training & direct support to help meet company objectives
  • Honored for breaking company records 1st year performance, leading team 109% in sales
  • Proven track record in meeting & exceeding monthly & quarterly sales quota
  • Research Associate
  • Dartmouth College
  • Hanover , NH
  • July 2017 to October 2017
  • Adhered to established company policies, initiated outbound calls to client executives to assess business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Vetted and prepared qualified clients for closure to support senior sales associates and directors by setting on-site appointments with prospective clients
  • Ability to perform comfortably in a highly open, dynamic and collaborative fast pace environment, under pressure
  • Performed with high integrity and confidence, building trust, and earned sustained credibility with prospects
  • Ongoing comprehensive training and professional development in sales and finance
  • Developed exceptional attendance with special attention to punctualty and preparation upon arrival
  • Extraordinary communication skills, recognized for maintaining a positive attitude with the ability to handle rejection
  • Sales Associate, Bloomingdales
  • Fedex Office
  • Saint Louis Park , MN
  • June 2014 to July 2017

• Generated brand awareness and provided a unique, luxury experience to all customers

• Engaged with customers to effectively build rapport and lasting relationships
• Hit daily sales projections by closely monitored department sales metrics and driving key promotions and incentives

• Trained new associates in product knowledge, selling techniques, customer service and company procedures
• Assisted team when handling register operations, organizing stock room, labeling products and cleaning up
• Identified and settled customer disputes in a professional, pleasant manner

•Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs

• Received multiple "Perfect 10" award-winning certificates based on client feedback and satisfaction
• Grew repeated business by providing superior customer service, maintaining 30% of total sales repeat clients

• Consistently exceeded monthly sales targets by 20% or more, ranking top 5 in sales production every month
• Maintained positive attitude and long term relationships with Bloomingdale's colleagues

  • Retail Customer Service Associate
  • DesI Living Innovations
  • City , STATE
  • August 2010 to June 2014
  • Greeted customers and helped with product questions, selections & purchase recommendations
  • Assisted in all aspects of daily showroom operations and opening and closing procedures while keeping guests first priority
  • Developed and maintained professional, positive relationships with associates, vendors, and clients
  • Assisted customers by answering and fulfilling requests in-store and in quickly replying to client correspondence via phone/ e-mail
  • Utilized social media outlets to increase brand visibility, floor traffic & sales
Skills
  • Customer Service
  • Internal & External Communication
  • Client Relations
  • Multitasking
  • Empathy & Compassion
  • Tenacious Follow-up
  • Relationship Building
  • Flexibility
  • Time Management
  • Conflict Resolution
  • Up-Selling and Cross-Selling
  • Negotiation
  • Cold Calling
  • POS systems
  • Product demonstrations
  • Business development
Education
  • Associates - Liberal Arts And Sciences
  • Northern Virginia Community College
  • City
  • May 2013
  • Coursework completed towards BA in Psychology
  • Associates - General Studies
  • University of Hartford
  • City, State
  • 2010
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How this resume score could be improved?

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88Good
Resume Strength
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  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Northern Virginia Community College
  • University of Hartford

Job Titles Held:

  • Territory Account Manager
  • Research Associate
  • Sales Associate, Bloomingdales
  • Retail Customer Service Associate

Degrees

  • Associates - Liberal Arts And Sciences
    Associates - General Studies

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