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Enthusiastic Tenant Services Coordinator proudly offering over 15 years' experience in communicating professionally with internal staff, outside vendors and tenants. A determined professional capable of remaining poised under pressure. Promoting great writing and reporting skills.
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•Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, and written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls
•Assists with billing, rent collection, and other tenant charges in compliance with lease agreements. Does coding and processing of invoices, data entry into the accounting systems, preparing sundry billings, producing purchase orders for contract materials and services, and requesting W-9 forms from new vendors in order to set them up in accounting system
•Responsible for preparing vendor service contracts, preparing and updating lease abstracts, and assisting with collecting vendor bids for special work and/or services
•Acts as an effective liaison between tenants and building engineers, security and housekeeping by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner
•Ensures that the telephone is answered within two rings with the standard office greeting
•Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious and efficient manner
•Assists with general administrative tasks as assigned including filing, answering phones, distribution of mail, written correspondence especially to tenants, ordering supplies, computer and data entry work, preparing spreadsheets and reports, greeting visitors and tenants, and logging and dispatching tenant service calls
- Processed financial documents including contracts, expense reports and invoices.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Assisted with administrative tasks, including filing, and answering phones.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
DeVry University - Chicago, IL,
As the Tenant Services Coordinator at the Worcester House at Northwestern, I was also the Managing Appointment Scheduler for the patient guest room program. The major tasks, duties, and responsibilities that typically define the appointment scheduler job description are shown below:
◾Conduct guest pre-certification to ensure coverage for appointments and professional services
◾Communicate with patients regarding appointments and instructions for various procedures
◾Run daily reports effectively and efficiently to confirm that all guests are accurately scheduled
◾Answer phone calls and schedule guests appointments
◾Maintaining and updating the scheduling system and associated intranet application
◾Ensuring that guests' information is safe and secured
◾Carry out a variety of administrative duties and responsibilities as required
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School Attended
- DeVry University
Job Titles Held:
- Tenant Services Coordinator
- Administrative Assistant
- Assistant Store Manager
Degrees
- BBA
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