teleservice representative resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Strong willed Telemarketer with high level of enthusiasm and energy. Over 8+ years of experience in call center environments. Possessing skills in developing rapport with each customer.
Skills
Donation Solicitation
Customer Targeting
Sales Solicitation
Speech Clarity
Persuasive Strategies
Product Descriptions
Time Management
Script Reading
Relationship Building
Active Listening
Attention to Detail
Outbound Calling
Customer Inquiry and Response
Microsoft Dynamics
Customer Service
Remote Access Call Center Software
Verbal and Written Communication
Documentation and Recordkeeping
Lead Generation
Complaint Resolution
Team Collaboration
Inbound Calls
Call Control
Staff Mentoring
Appointment Scheduling
Goal Driven
Call Management
Decision Making
Account Updates
Warm Calling
Team Leadership
New Hire Coaching
Customer Engagement
Service-Oriented
Quality Assurance
Recruiting and Training
Microsoft Office
Phone Etiquette
Work History
Teleservice Representative, 08/2021 - Current Kaiser Permanente – Petaluma, CA,
Troubleshot New member activation problems, applying advanced understanding of offerings.
Enhanced junior team performance through mentoring.
Minimized escalations by identifying and addressing client needs.
Delivered single call resolutions and maintained customer satisfaction through quality servicing.
Explained technical concepts to diverse product users while maintaining pleasant disposition.
Overcame objections using friendly, persuasive strategies.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Set up appointments with interested customers according to schedule availability.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Patient Service Representative Team Lead, 04/2016 - 08/2021 Greater Lawrence Family Health Center – Lawrence, MA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Provided information regarding charge accounts and loyalty programs.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assisted patients in filling out check-in and payment paperwork.
Used Epic Software to schedule appointments.
Compiled and reviewed medical charts.
Helped address client complaints through timely corrective actions and appropriate referrals.
Taught patients and families to use at-home medical equipment.
Kept current with literature and felid advancements to advocate to and for patients.
Backroom Team Member, 08/2019 - 08/2020 The Tjx Companies, Inc. – Enid, OK,
Created business-specific strategies to streamline backroom procedures.
Unloaded boxes from skid loader to price and stock shelves.
Received merchandise from outside vendors.
Cleaned and stocked backroom to maintain organization of facility.
Facilitated positive guest experience by promptly locating desired items.
Stocked various types of merchandise in backroom and restocked storefronts and displays according to planograms.
Organized merchandise accurately for prompt delivery.
Received incoming merchandise and stored in correct stock locations.
Maintained orderly stockroom for ease of retrieval.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
EVS Lead, 01/2012 - 04/2016 Children's Hospital Of Orange County – Costa Mesa, CA,
Spearheaded proper training with use of chemicals and cleaning tools and devices.
Abode by and enforced department policies and procedures.
Conducted one-on-one meetings with direct reports and solicited feedback from employees.
Covered extra shifts during employee absences.
Planned, organized, directed and monitored work flow of Environmental Services staff.
Kept building spaces premises clean inside and outside.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Checked in and stocked inventory throughout facility.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Reported vandalism or other damage to property to supervisor.
Organized daily cleaning schedules for custodial team.
Supervised supplies in inventory and submitted reorder requests.
Education
Certification For Patient Care Technician: Nursing Assistance, Expected in 03/2001 - Georgia Medical Institute-Dekalb - Atlanta, GA GPA: Status -
High School Diploma: , Expected in 06/1997 - Charles Lincoln Harper - Atlanta, GA, GPA: Status -
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