Teleservice Representative resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude, telephone etiquette and communication skills.

  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Energetic work attitude
  • Courteous demeanor
  • Persuasive speaker
  • Listening skills
  • Adaptable to all work environments
  • Strong client relations
  • Typing
  • Microsoft Word, Outlook, PowerPoint
  • Pleasant speaking voice
Work History
09/1998 to 05/2010 Teleservice Representative Kaiser Permanente | Santa Clarita, CA,   Answering inbound calls to the national 800 number for the Social Security Administration. Provided world class customer service to an average of 60 calls per day, answering customer inquires, solving problems, updating the database of changes, filing claims for qualified beneficiaries and claimants.  Maintained up-to-date knowledge of any changes in policies and procedures of the agency.  Investigated and resolved customer inquiries and complaints in a professional and timely manner.  Ensured customer experience by addressing customer concerns, demonstrating empathy, and resolving problems  on the spot if necessary and possible. If not, referred the problem to the appropriate department.  Processed and mailed necessary forms and pamphlets to the public as needed.  Promptly responded to general inquires from administrators, staff, beneficiaries and claimants via mail, e-mails, fax and by telephone.  Maintained a pleasant and positive attitude to make all the SSA 800 number callers experience world class. 
Expected in 1996 GED | Harbor City Learning Center, Baltimore, Md GPA:

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Resume Overview

School Attended

  • Harbor City Learning Center

Job Titles Held:

  • Teleservice Representative


  • GED

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