Teleservice Representative Resume Example Social Security Administration

TELESERVICE REPRESENTATIVE

Professional Summary

Experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude, telephone etiquette and communication skills.

Skills

Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Energetic work attitude
Courteous demeanor

Persuasive speaker
Listening skills
Adaptable to all work environments
Strong client relations
Typing
Microsoft Word, Outlook, PowerPoint
Pleasant speaking voice

Work History

Teleservice Representative10/1998 to 06/2010
Social Security Administration – Baltimore, MD
Answering inbound calls to the national 800 number for the Social Security Administration. Provided world class customer service to an average of 60 calls per day, answering customer inquires, solving problems, updating the database of changes, filing claims for qualified beneficiaries and claimants. Maintained up-to-date knowledge of any changes in policies and procedures of the agency. Investigated and resolved customer inquiries and complaints in a professional and timely manner. Ensured customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot if necessary and possible. If not, referred the problem to the appropriate department. Processed and mailed necessary forms and pamphlets to the public as needed. Promptly responded to general inquires from administrators, staff, beneficiaries and claimants via mail, e-mails, fax and by telephone. Maintained a pleasant and positive attitude to make all the SSA 800 number callers experience world class.

Education

GED: 1996Harbor City Learning Center- Baltimore, Md

All about Ebony

I've been looking to get back into the corporate world and customer service is a perfect fit for me. I'm a 34 year old single mother of two who is mature, friendly, compassionate, reliable and fast learner. I work well with others and alone also a great observer and listener. I've been indulging in my passion of cosmetology since separating from the Social Security Administration.

Resume Overview

Companies Worked For:

Social Security Administration

School Attended

Harbor City Learning Center

Job Titles Held:

Teleservice Representative

Degrees

GED : 1996

Teleservice Representative Resume Example

Resume Score: 65%

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