Teleservice Representative resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude, telephone etiquette and communication skills.
Skills
Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Energetic work attitude
Courteous demeanor
Persuasive speaker
Listening skills
Adaptable to all work environments
Strong client relations
Typing
Microsoft Word, Outlook, PowerPoint
Pleasant speaking voice
Work History
09/1998 to 05/2010Teleservice RepresentativeKaiser Permanente | Santa Clarita, CA, Answering inbound calls to the national 800 number for the Social Security Administration. Provided world class customer service to an average of 60 calls per day, answering customer inquires, solving problems, updating the database of changes, filing claims for qualified beneficiaries and claimants. Maintained up-to-date knowledge of any changes in policies and procedures of the agency. Investigated and resolved customer inquiries and complaints in a professional and timely manner. Ensured customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot if necessary and possible. If not, referred the problem to the appropriate department. Processed and mailed necessary forms and pamphlets to the public as needed. Promptly responded to general inquires from administrators, staff, beneficiaries and claimants via mail, e-mails, fax and by telephone. Maintained a pleasant and positive attitude to make all the SSA 800 number callers experience world class.
Education
Expected in 1996GED | Harbor City Learning Center, Baltimore, MdGPA:
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