telephone sales representative resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
High energy telemarketer with more than 6 years’ experience in a flourishing call center. Exceptional sales and customer service skills. Goal-driven, energetic and proficient in computers and dialing software.
Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Skills
Issue handling
Listening skills
Technologically savvy
Account updates
Warm calling
Performance-driven
Skilled negotiator
Inbound and outbound calls
Product and service understanding
Script use
Product understanding
Hiring and training
Report writing
Payment reconciliation
Product and service knowledge
POS systems operations
Application assessments
Invoice verification
Team management
Skill building
Store opening and closing
Customer service
Experience
03/2014 to Current
Telephone Sales RepresentativeMarriott Vacations Worldwide – San Francisco, CA,
Building rapport
Upgrading on every call
Customer service
Taking and processing credit cards
Inbound calling for a specific client
Working well with others or alone
Selling from day one, I was top Rookie for first 3 months, and I have received raises every evaluation
Learn very well and retain information
I will go above and beyond on every call to ensure the customer is satisfied
Provided timely, courteous and knowledgeable responses to information requests
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
Contacted private individuals or businesses by telephone to solicit sales
Made appointments with interested customers according to schedule availability
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
04/2011 to 08/2013
Front Desk ReceptionistGoodwill Industries Of North Central Wisconsin – Appleton, WI,
Balanced accounts and conducted nightly audits to keep bookkeeping current
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
Computed guest billings and posted charges to room accounts
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism
Provided property details to patrons, including dining areas, pool, spa and fitness center
Monitored reservations to track incoming parties and special events
Posted room charges such as food, liquor and telephone calls based on individual customer actions
Arranged special accommodations for guests to maintain optimal satisfaction
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
Transmitted information or documents to customers, using computer, mail or facsimile machine
Handled payment processing duties and provided customers with receipts and proper bills and change
04/2008 to 04/2011
1st Assistant ManagerCasey's General Store – City, STATE,
Established, enforced and updated policies keeping business agile and responsive to changing market conditions
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
Encouraged professional growth and talent development in associates to increase performance in all areas
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
Mentored team on effective upselling and cross-selling techniques
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store
Processed credit and debit card payments and returned proper change for cash purchases
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans
Minimized waste through expense tracking and effective cost control strategies
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
Education and Training
Expected in 05/2001 to to
GED: Waynesville Sr. High School - Waynesville, MO GPA:
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