telecommunication attendant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
To obtain a position within a company where I can utilize my current skills while inheriting new opportunity to become a long term valued employee and team player.
  • Benefits, Cash Handling, Clerical, CPR, CPT coding, CPT Coding
  • Customer Relationship Management, excellent customer service,
  • Fax Machine, Financial, First Aid, First Aid, Team Leader, Medical Terminology, Mentor.
  • Microsoft Office, Office Equipment, Strong Organizational Skills, Copier, Policies, Printer, receiving, Scheduling, Supervisor, Team Player, Telecommunications, Telephone, Troubleshooting, Typing
  • Cash Handling, Scanning
  • Clerical, Scheduling
Telecommunication Attendant, 04/2016 to Current
St. Elizabeth HealthcareErlanger, KY,
  • Aim to deliver prompt, accurate and excellent customer service.
  • Direct specific questions to appropriate personnel.
  • Maintain confidential patient information.
  • Handle multiple simultaneous phone lines.
  • Train new employees to provide top-quality customer care.
  • Ensure HIPAA compliance.
  • Ability to speak professionally while attending to calls.
  • Knowledge of transferring calls as per requirement.
  • Answer service related question of common types.
  • Other duties as requested by management.
Registration Specialist, 04/2018 to 03/2019
Aids Healthcare FoundationVista, CA,
  • Pre-certification for patient procedures, and check insurance eligibility.
  • Knowledgeable of EHR.
  • Scheduling, canceling and rescheduling patient appointments.
  • Responsible for daily activity processing that relates to accurate and efficient registration of patients, including gathering and recording patient demographic and financial data in the computer system.
  • Provide outstanding internal and external customer service, answer incoming calls.
  • Check voice mails on throughout the day.
  • Responsible for processing incoming referrals and inquires.
  • Assists with Time of Service (TOS) cash collections and associated duties including deposits, co-pays, deductibles, and patient installment payments.
  • Responded to customer requests via telephone and email.
  • Copied, logged and scanned supporting documentation.
  • Directed guests and routed deliveries and courier services.
  • Called patients to confirm scheduled appointments a day in advance.
Eligibility Specialist, 06/2014 to 04/2016
KabafusionHannibal, MO,
  • Determine Eligibility and manage on-going cases, intakes and renewals for social programs.
  • Processes application and review using appropriate financial criteria and policies established by DFCS.
  • Record and evaluate personal and financial data obtained for individuals.
  • Greet and receive clients in person or via the telephone.
  • Complete client's paperwork for eligibility in a timely manner.
  • Educate clients of the benefits of receiving service Key in high volume of data using standard office hardware and software.
  • Investigate and pre-certification of renewal for social programs.
  • Receive incoming client's phone calls with a professional and courteous manner at all times.
  • Perform other professional responsibilities as assigned or requested by supervisor.
Intake Representative, 06/2013 to 08/2014
EviCore HealthcareCity, STATE,
  • Process and review requested certification of medical necessity.
  • Provide professional, courteous and accurate information to callers.
  • Responsible for watching phone queue to know when the volume of calls is high and, for call not to go on After call, or Aux time, unless an urgent necessity.
  • Work with sites, patients, and physician's offices to investigate and resolve any pre-certification issues.
  • Maintain knowledge of all process and procedure changes, CPT coding.
  • Verify patients insurance, eligibility and benefits before submitting pre-authorizations.
  • Process clinical certification requests for radio-logical service and physician offices.
  • Give professional, courteous, and accurate information to all callers.
  • Maintain a working knowledge of all process and procedure changes, CPT coding and updated training materials and use these changes and processes accordingly.
  • In conjunction with Training Department, and Team Leader, mentor to new CS staff, as needed.
  • Assist in training new CS employee Perform other clerical functions as needed and directed by Customer Service Supervisor.
  • Verified data integrity and accuracy.
Education and Training
Associate of Arts: Health and Human Service, Expected in 2018 to Ultimate Medical Academy - Clearwater, FL
High School Diploma: , Expected in 2013 to Muhlenberg Career Development Center - Greenville, KY
Medical Office Support – Certificate: , Expected in to - ,

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Resume Overview

School Attended

  • Ultimate Medical Academy
  • Muhlenberg Career Development Center

Job Titles Held:

  • Telecommunication Attendant
  • Registration Specialist
  • Eligibility Specialist
  • Intake Representative


  • Associate of Arts
  • High School Diploma
  • Medical Office Support – Certificate

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