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Telecom Billing Analyst Resume Example

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TELECOM BILLING ANALYST
Summary
Office professional with 10 years of experience in billing, collections, administrative and clerical. Possesses a Bachelor's of Science degree in Business Administration with a concentration in Management and strong customer service, verbal, and written communication skills. Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and promote growth.
Highlights
  • Analytical
  • Audit records
  • Typing
  • Direct others
  • Cope with deadlines
  • Do precision work
  • Able to do several jobs at once
  • Learn quickly
  • Follow through
  • Interpret data
  • Proficient in billing and follow-up
  • Experience with pivot tables,
  • Medical terminology
  • Procedure development


  • Team building
  • Process improvement strategies
  • Contract management
  • Microsoft Office Suite expert
  • Productivity improvement specialist
  • Troubleshooting and problem solving
  • Contract review and recommendations
  • Flexible
  • Dedicated
  • Client relationships
Accomplishments
Received recognition award for collecting $500,000 for a difficult account.
Promoted within 3 months of hire to Lead Financial Case manager in charge of obtaining authorization and managing financial cases for Living Liver donors.
​Named “Employee of the Month” in November, 2016 for excellence in service.
Streamlined billing processes by creating a database that led to increase in revenue from outstanding claims
Experience
Thyssenkrupp North AmericaMay 2017 to CurrentTelecom Billing Analyst
Memphis, TN

• Create requisitions and request PO numbers using Oracle
• Assist in process review and contribute to process efficiency improvements
• Help build new processes and controls
• Analyze, code, and process vendor invoices for payment
• Resolve and manage disputes with vendors.
• Log, track, and manage credit requests.
• Perform research on missing invoices and resolve all past due balances.
• Interact with Corporate Accounts Payable and Accounting departments to expedite payments and resolve issues.
• Perform monthly telecom accruals by creating reports using Excel and Oracle
• Use excellent written and verbal communication skills to establish and cultivate relationships    with new and existing vendors.
• Ensure all invoices are paid on or before the due date.
• Manage invoice billing to ensure bill rate vs. quoted or contract rate. Also, perform accounting functions in month end closure activities in Quickbooks and in general ledger.
• Provide financial reports
• Mobi Administrator/Wireless Coordinator

Regional One HealthAugust 2016 to May 2017Patient Account Rep II (Validations Specialist)
Memphis, Tennessee
  • Reviews patient accounts to ensure payment is received.
  • Utilizes payer websites and phone to follow up on patient accounts.
  • Review contracts to ensure that the correct payment was received and adjust balances on accounts accordingly.
  • Submit provider appeals regarding underpayments or denial of claims.
  • Identify trends or issues with payers and log them on a database for resolution.
  • Maintain required productivity.
  • Assisted in meeting departmental cash goals by aggressively pursuing payers.
  • Report account issues in daily meetings and present resolutions to those issues.
  • Audit accounts for accuracy.
  • Discuss key failures and opportunities for improvement.
  • Maintain a professional demeanor when interacting with patients and other departments.
  • Works with other areas to resolve any issues and to obtain payment on patient accounts.
  • Make phone calls and send letters to patients requesting additional info.
Methodist University Transplant ClinicOctober 2015 to August 2016Transplant Financial Case Manager
Memphis, Tennessee
  • Managed accounts and analyzes coverage for all areas associated with the Transplant Unit to ensure that maximum reimbursement is received from third party payers and self-pay accounts.
  • Met with and counseled patients in the clinic/inpatient regarding benefits and explain the costs associated with the transplant services.
  • Coordinates with other departments regarding coverage, maintains records of insurance and financial contracts within the Meditech/Powerchart/Cerner systems.
  • Review and send medical records to payers for authorization approval of procedures to ensure payments to meet all cash goals.
  • Attend weekly committee meetings to discuss financial approval of transplants with physicians, nurses, and social workers.
  • Promoted within in 3 months to be the financial case manager responsible for getting financial approval (authorization) from insurance companies for all living liver donor surgeries, Multi-task and prioritize tasks according to importance, Models appropriate behavior as exemplified in The Methodist Mission, Vision, and Values.
Methodist Healthcare Business OfficeOctober 2010 to November 2015Lead Medical Billing & Collection Specialist
Memphis, Tennessee
  • Conducts initial and in-service training for department associates
  • Prepares educational materials and documentation for billing/follow-up to ensure employees were trained properly
  • Create presentations, monitors A/R System operation and daily workflow to ensure all work is completed
  • Perform quality reviews on associates and give feedback to encourage them in meeting company goals
  • Supervised /advised 15 associates
  • Experience working in SAP to obtain PO numbers for invoices to send to payers to maximize reimbursement
  • Collaborated with accounts payable team to ensure payments were posted appropriately
  • Responsible for timely collection of more complex patient accounts from third party payers and patients to maximize cash receipts and minimize receivables while maintaining effective customer relations
  • Create spreadsheets/databases to track billing trends and issues and responsible for maintaining billing providers database
  • Aided in credentialing and contracting payers
  • Skilled in working with Med Assets to bill outstanding claims
  • Experience working with JDA/Parathon, Cerner experience
  • Develop presentations, word processing through email, scheduling/booking meeting rooms for team meetings
  • Review/approve appeals sent to payers, create letters to send to patients, payers, and other departments, resolve outstanding payer issues
  • Interview candidates for job openings, assist in payroll functions, models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.
Methodist Healthcare Business OfficeJuly 2008 to September 2010Medical Billing & Collection Specialist
Memphis, Tennessee
  • Collected more complex patient accounts from third party payers and patients to maximize cash receipts, and minimize receivables while maintaining effective customer relations, worked under minimal supervision and may adapt procedures, processes, and techniques to meet the more complex requirements of the position, modeled appropriate behavior as exemplified in the Methodist Mission, Vision, and Values.
  • Also, billed Commercial, Medicare, & Medicaid claims.
  • Also, did Provider appeals, contacted patients, resolved credit balances.
  • Verified eligibility and contacted payers via the websites and phones to resolve claim issues.
United American of Tennessee OmnicareJanuary 2006 to July 2008Reimbursement Coordinator
Memphis, Tennessee
  • Provide administrative support and manage the records for third party reimbursement programs including those involving Medicare, Medicaid, Triage, and other government or commercial payers.
  • Report payments received from payers to PFS and maintain audit trail internal reports. Log and research checks and EOBs. Organize and run the following reports: AR monthly for all reimbursement programs, monthly reimbursement program payroll reports, quarterly collections reporting and commission reports. Review pricing requests from CSRs to determine profitability based on insurance contract. Analyze pricing for Network providers. Implemented new billing program in Triage system.
Education
DeVry UniversityBachelor's of Science: Business Administration Health Services ManagementChicago, IllinoisBusiness Administration Health Services Management
Concorde Career CollegeDiploma: Medical Billing/CodingMemphis, TennesseeMedical Billing/Coding
Skills
accounts payable, benefits, billing, case manager, cash receipts, contracts, credit, customer relations, database, documentation, educational materials, email, financial, insurance, letters, Medical terminology, Meditech, meetings, Excel, Outlook, Power Point, Microsoft Project, Microsoft Word, Works, monitors, payroll, pivot tables, presentations, processes, quality, SAP, scheduling, spreadsheets, supervision, telephone, phones, phone, Typing, Vision, websites, word processing, workflow, written
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Resume Overview

Companies Worked For:

  • Thyssenkrupp North America
  • Regional One Health
  • Methodist University Transplant Clinic
  • Methodist Healthcare Business Office
  • United American of Tennessee Omnicare

School Attended

  • DeVry University
  • Concorde Career College

Job Titles Held:

  • Telecom Billing Analyst
  • Patient Account Rep II (Validations Specialist)
  • Transplant Financial Case Manager
  • Lead Medical Billing & Collection Specialist
  • Medical Billing & Collection Specialist
  • Reimbursement Coordinator

Degrees

  • Bachelor's of Science : Business Administration Health Services Management
    Diploma : Medical Billing/Coding

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