Telecenter Agent resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multi-talented customer service consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Customer support
  • Documentation and reporting
  • Microsoft Office
  • Customer relationship management
  • Gathering information
  • Brand representation
  • Client communication
  • Verbal and written communication
  • Communication skills
  • Logging call information
  • Quality assurance
  • Complaint resolution
  • Answering questions
  • Inbound phone calls
  • Problem-solving skills
  • Calm disposition
  • Sale expertise
  • Payment processing
  • Customer service optimization
Work History
03/2018 to Current
TeleCenter Agent Aegis Living Shoreline, WA,
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Educated customers on product and service details and information
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Entered customer information into customized computer system with olympus system to document and organize client records
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
  • Maintained user account data by initiating account access and establishing in database
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
06/2007 to Current
Salon Owner/Manager Director Styles By Carolyn City, STATE,
  • Arranged for regular maintenance services for all beauty equipment
  • Maintained daily, monthly and quarterly records of costs and revenue
  • Maintained staff records, including work schedules, payroll, and salaries
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs
  • Entered customer demographic and preference data on salon computer database
  • Inventoried, ordered and stocked salon product line
  • Offered appointment information updates and rescheduling to guests
  • Shampooed, conditioned and blow dried clients' hair
  • Processed guest credit card information for salon services
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Called clients to confirm upcoming appointments
  • Helped cut and prepare highlighting foils
  • Greeted spa guests in warmly to create positive first impression of spa
  • Followed through with client requests to resolve problems
  • Handled guest complaints calmly and professionally
03/2017 to 11/2019
Caregiver Someone Who Cares City, STATE,
  • Provided safe mobility support to help patients move around personal and public spaces
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Evaluated client progress toward established annual and quarterly goals
  • Helped clients manage money, pay bills and shop for groceries or personal items
  • Administered medication as directed by physician
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures
  • Built strong relationships with clients to deliver emotional support and companionship
  • Scheduled and accompanied clients to medical appointments
  • Arranged transportation and accompanied patients to doctors' offices or errands
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Worked to improve and enhance patient lives through effective and compassionate care
Expected in 05/2013
Associate of Arts: Cosmetology
Empire Beauty School - Matthews, NC,
  • Awarded hair show competion
  • Graduated in 10 months with acheievement awards
Expected in 05/2012
Central Peidmont Community College - Charlotte, NC,

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Resume Overview

School Attended

  • Empire Beauty School
  • Central Peidmont Community College

Job Titles Held:

  • TeleCenter Agent
  • Salon Owner/Manager Director
  • Caregiver


  • Associate of Arts
  • GED

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