TeleCenter Agent Resume Example
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TELECENTER AGENT
Professional Summary
Multi-talented customer service consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
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Work History
TeleCenter Agent03/2018 to Current
Aegis Living – Shoreline , WA
Aegis Living – Shoreline , WA
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Educated customers on product and service details and information
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Entered customer information into customized computer system with olympus system to document and organize client records
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
- Maintained user account data by initiating account access and establishing in database
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Salon Owner/Manager Director06/2007 to Current
Styles By Carolyn – City , STATE
Styles By Carolyn – City , STATE
- Arranged for regular maintenance services for all beauty equipment
- Maintained daily, monthly and quarterly records of costs and revenue
- Maintained staff records, including work schedules, payroll, and salaries
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs
- Entered customer demographic and preference data on salon computer database
- Inventoried, ordered and stocked salon product line
- Offered appointment information updates and rescheduling to guests
- Shampooed, conditioned and blow dried clients' hair
- Processed guest credit card information for salon services
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
- Called clients to confirm upcoming appointments
- Helped cut and prepare highlighting foils
- Greeted spa guests in warmly to create positive first impression of spa
- Followed through with client requests to resolve problems
- Handled guest complaints calmly and professionally
Caregiver03/2017 to 11/2019
Someone Who Cares – City , STATE
Someone Who Cares – City , STATE
- Provided safe mobility support to help patients move around personal and public spaces
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Determined specific needs and provided most appropriate level of services to ensure well-being
- Evaluated client progress toward established annual and quarterly goals
- Helped clients manage money, pay bills and shop for groceries or personal items
- Administered medication as directed by physician
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures
- Built strong relationships with clients to deliver emotional support and companionship
- Scheduled and accompanied clients to medical appointments
- Arranged transportation and accompanied patients to doctors' offices or errands
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Worked to improve and enhance patient lives through effective and compassionate care
Education
Associate of Arts: Cosmetology05/2013Empire Beauty School-
City
- Awarded hair show competion
- Graduated in 10 months with acheievement awards
GED05/2012Central Peidmont Community College-
City
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Resume Overview
School Attended
- Empire Beauty School
- Central Peidmont Community College
Job Titles Held:
- TeleCenter Agent
- Salon Owner/Manager Director
- Caregiver
Degrees
- Associate of Arts : Cosmetology 05/2013
GED 05/2012
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