Telecenter Agent resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Multi-talented customer service consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Customer support
Documentation and reporting
Microsoft Office
Customer relationship management
Gathering information
Brand representation
Client communication
Verbal and written communication
Communication skills
Logging call information
Quality assurance
Complaint resolution
Answering questions
Inbound phone calls
Problem-solving skills
Calm disposition
Sale expertise
Payment processing
Customer service optimization
Work History
03/2018 to Current
TeleCenter AgentAegis Living – Shoreline, WA,
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Educated customers on product and service details and information
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Entered customer information into customized computer system with olympus system to document and organize client records
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies
Maintained user account data by initiating account access and establishing in database
Conferred with customers about concerns with products or services to resolve problems and drive sales
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
06/2007 to Current
Salon Owner/Manager DirectorStyles By Carolyn – City, STATE,
Arranged for regular maintenance services for all beauty equipment
Maintained daily, monthly and quarterly records of costs and revenue
Maintained staff records, including work schedules, payroll, and salaries
Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
Worked with new employees to enforce account management protocols and customer service standards and optimize performance
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs
Entered customer demographic and preference data on salon computer database
Inventoried, ordered and stocked salon product line
Offered appointment information updates and rescheduling to guests
Shampooed, conditioned and blow dried clients' hair
Processed guest credit card information for salon services
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Called clients to confirm upcoming appointments
Helped cut and prepare highlighting foils
Greeted spa guests in warmly to create positive first impression of spa
Followed through with client requests to resolve problems
Handled guest complaints calmly and professionally
03/2017 to 11/2019
CaregiverSomeone Who Cares – City, STATE,
Provided safe mobility support to help patients move around personal and public spaces
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Determined specific needs and provided most appropriate level of services to ensure well-being
Evaluated client progress toward established annual and quarterly goals
Helped clients manage money, pay bills and shop for groceries or personal items
Administered medication as directed by physician
Changed dressings, bandages and binders to maintain proper healing and sanitary measures
Built strong relationships with clients to deliver emotional support and companionship
Scheduled and accompanied clients to medical appointments
Arranged transportation and accompanied patients to doctors' offices or errands
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
Worked to improve and enhance patient lives through effective and compassionate care
Education
Expected in 05/2013
Associate of Arts: Cosmetology Empire Beauty School - Matthews, NC, GPA:
Awarded hair show competion
Graduated in 10 months with acheievement awards
Expected in 05/2012
GED: Central Peidmont Community College - Charlotte, NC, GPA:
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