tele sales representative resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Administrative Duties
  • Product Knowledge
  • Inventory Control Processes
  • Staff Training
  • Account Management
  • Product and Service Knowledge
  • Sales Expertise
  • Selling Skills
  • Customer Information Databases
  • Microsoft Office
  • Strategic Planning
  • Call Control
  • Daily Workflows
  • Providing Feedback
  • Organizational Systems
  • Client Development and Retention
  • Credit and Debt Card Processing
  • Staff Development
  • Client Rapport-Building
  • Business Development
  • Professional Communication
  • Verbal and Written Communication
  • Client Needs Assessment
  • Customer Service and Assistance
  • Service Sales
  • Automated Dealing
  • Technical Skills
  • Product Sales
  • Customer Engagement
  • New Teller Training
  • Process Payments
  • New Hire Coaching
  • Information Gathering
  • Training
  • Mentoring
  • Project Management
  • Team Bonding
  • Digital Marketing
Work History
02/2009 to Current
Tele Sales Representative Primitives By Kathy Lancaster, PA,
  • Overcame objections using friendly, persuasive strategies.
  • Recorded contact information of customers and potential customers in internal database.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
05/2007 to 08/2009
Debt Consultant Peabody Properties Allston, MA,
  • Contacted major credit bureaus to obtain copies of files and discuss specific entries.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations.
  • Answered over Number customer communications per day via telephone, email and web chat.
  • Calculated clients' available monthly income to meet debt obligations.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Responded to client concerns and questions about credit scores and methods to improve numbers.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
01/2000 to 02/2007
Property Manager BDM Group Investors City, STATE,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Maintained sufficient number of units market-ready for lease.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
Expected in to to
Associate Of Applied Arts: Art
Southern Nevada Community College - ,
Expected in 02/2023 to to
Certifications : Digital Marketing And E Commerce
Google Certification With Coursea - Online,
  • Completed professional development in Subject
Expected in 01/2023 to to
Certification: Project Mangement
Google Certifications With Cousera - Online,
  • Completed professional development in Subject

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Resume Overview

School Attended

  • Southern Nevada Community College
  • Google Certification With Coursea
  • Google Certifications With Cousera

Job Titles Held:

  • Tele Sales Representative
  • Debt Consultant
  • Property Manager


  • Associate Of Applied Arts
  • Certifications
  • Certification

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