A Customer service advocate who is outgoing, highly energetic and detail-oriented. Able to handle multiple responsibilities simultaneously while providing exceptional customer service.
I have consistently exceeded daily target of 8 donors, averaging a total of 12 recruited donors each day.
I have Routinely helped as many as 80 to100 customers each day in a high-volume call center where the average is 70 calls in a day.
In 5 performance reviews I have received 3 "exceeds expectations" ratings in the most recent evaluations.
Preform outbound calling to schedule life saving blood donations and provide excellent donor services. Answered concerns and questions about the donation process.
Answering incoming phone calls for Sprint. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave options to customer regarding delinquent accounts.
Answering incoming phone calls for Verizon. Addressing questions and concerns for customers. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
Assisted customers with questions. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Informed customers about all product lines and services offered by the company. Kept the store clean and maintained neat, orderly product displays.
Continuing education in Business Administration.
Top 25% of class
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