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Technology Support Technician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Hardworking and reliable Technology Services with strong ability in help desk tickets (remedy system) and Technical support.

Skills
  • LAN/WAN
  • Service desk support
  • Equipment repair
  • Customer support needs assessment
  • Application installations
  • Software upgrades
  • Hardware upgrades
  • Call Center Operations
  • Hardware diagnostics
  • Technical Troubleshooting
  • Computer maintenance
  • Hardware configuration
  • Work ethic
  • Active listening
  • Collaboration
  • Leadership
  • Training & Development
Experience
01/2021 to Current Technology Support Technician Allied Global Services | Overland Park, KS,
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assessed assets and software issues to determine appropriate troubleshooting methods for remediation.
  • Organized repair and replacement of PC components and systems.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Improved relationships with training organizations and school by remedying hardware and software issues with computers and various language labs.
  • Repaired hardware components on networks, including firewalls, routers and portable devices devices.
  • Upgraded laptops/desktops, improving speed and performance.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Responded to 600 individual tickets every week to provide end-user support on systems and software.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assisted in technical support process refinement to improve customer service and support.
  • Installed, configured, and setup PCs in all stores for optimal operation and reporting.
  • Backed up data each evening, helping alleviate lost information following malware incident.
10/2019 to 01/2021 Bilingual Teacher Brenham Indipendent School District | Brenham, TX,
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Differentiated instruction according to student ability and skill level.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Established course websites to make updated handouts and other resources available to students at all times.
  • Taught students to exercise problem solving methodology and techniques during tests.
03/2018 to 01/2021 Person in Charge Town And Country Markets | Bainbridge Island, WA,
  • Leverage expertise to devise and actualize corporate communication plans.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
  • Accessed required resources to assist clients with complicated tax issues, including complex business transactions, debt restructuring, bankruptcy and financial due diligence.
Education and Training
Expected in 05/2016 Associate of Science | Associate Degree in Science in Systems Engineering Gerardo Barrios University, Foreign Country, GPA:
  • Honor Roll
  • Citation Recipient
Certifications

• Introduction to Cybersecurity (CISCO-2020)
• Get Connected (CISCO-2020)
• Hazard Communication: Right to Understand (GHS)
• Child Abuse, Child Sexual Abuse, and Neglect Reporting
• Email and Messaging Safety
• Bloodborne Pathogen Exposure Prevention
• Sexual Harassment: Staff-to-Staff
• Gender Identity: Guidelines for Support
• Health and Safety Best Practices Digital Devices
• Suicide Prevention and Intervention
• Gender Identity: Guidelines for Support
• Email and Messaging Safety
• Child Abuse, Child Sexual Abuse, and Neglect Reporting
• Food Safety and kitchen sanitation
• Food service equipment
• Hazard Analysis and critical control points
• Civil Rights in food service.
• Bullying Recognition & Response.

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Resume Overview

School Attended
  • Gerardo Barrios University
Job Titles Held:
  • Technology Support Technician
  • Bilingual Teacher
  • Person in Charge
Degrees
  • Associate of Science

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