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Technology Support Specialist Resume Example

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TECHNOLOGY SUPPORT SPECIALIST
Professional Summary

Enthusiastic and well-organized office professional with solid background in customer service for web-based software platform within the PEO industry. Detail-oriented and driven to contribute towards your success.

Skills
  • Professional phone and chat etiquette
  • Excellent communication skills
  • Project management
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Accurate and detailed
  • Excellent planner and coordinator
  • Works well under pressure
  • Social media knowledge
  • Spreadsheet management
  • Report analysis
  • Trusted key holder
  • MS Windows proficient
  • Quick learner
  • Data entry
  • Microsoft Excel expertise
  • Patient scheduling
  • OSHA compliance
  • Quality assurance
  • Proactive
  • Report development
  • Filing and data archiving
  • Time management
  • Organizational skills
  • Meticulous attention to detail.
  • Self-motivated
  • Leadership experience
  • Decision-making ability
  • Effective communication
  • Excellent computer skills and knowledge
  • Interpersonal skills
  • Computer proficient
  • Security and burglar alarms
  • Fire alarm systems
  • Customer service
  • Burglary / fire alarm programming
  • Customer service for web-based HR & Payroll software
  • Customer service for web-based software
  • Managing new web-based software rollout to clients
  • Transitional support
Work History
06/2020 to Current
Technology Support SpecialistSinglePoint Outsourcing – Visalia, CA
  • Devised solutions to operations issues related to Worklio and TiimeWorksPlus, working closely via phone, email, live chat and web teleconference.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Trained and supported end-users with software, hardware and use processes.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Submitted service tickets for software and time clock maintenance requests.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Resolved issues with systems and hardware quickly and accurately.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
06/2016 to 06/2019
Customer Service Representative \ DispatcherMatson Alarm Co. Inc – Fresno, California
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Politely assisted customers online and via telephone.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Learned, referenced and applied product knowledge information.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Promoted the business as a superior provider committed to efficiency and accuracy when engaging with customers.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Communicated effectively with customers, answering questions and concerns regarding systems. 
  • Accurately read, understood, and carried out written instructions.
  • Supported technicians with both fire and burglary alarm programming.
  • Experience in DMP and Honeywell / First Alert alarm panels. 
  • Handled scheduling and report filing of fire inspections. 
02/2009 to 01/2016
DispatcherPick-A-Part Auto Wreaking – Fresno, CA
  • Oversaw all safety and inspection logs for drivers.
  • Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing dispatch information.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
  • Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Communicated with vendors regarding tow availability and special orders.
  • Worked directly with clients and management to manage daily tasks.
  • Analyzed documents for appropriate distribution and filing.
  • Maintained records related to delivery and customer receipt
  • Oversaw daily office operations for staff of 2 employees.
  • Oversaw inventory and office supply purchases.
  • Trained new employees on multiple car buy programs and data entry.
  • Scanned documentation and entered into the database.
  • Produced daily reports using advanced Excel spreadsheet functions.
  • Communicated with domestic offices to arrange metal shipments.
  • Adhered to all related company policies and government regulations.
  • Gathered, logged and monitored all shipping data.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Prioritized order security, accuracy and on-time pickup and delivery.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Worked closely with drivers on a daily basis, dispatching and providing excellent customer service.
04/2007 to 02/2008
Stocker / Store ClerkGrocery Outlet – Clovis, CA
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed and labeled products.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Developed knowledge about products and sales items to answer shoppers\' questions.
  • Unloaded customer bags into cars.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Collected empty carts and returned to the store.
  • Assisted guests with finding items.
  • Addressed guest concerns and resolved all issues to guests\' satisfaction.
  • Adhered to safe work practices.
  • Maintain clean, neat and properly stocked check stand area.
  • Processed monetary transactions with cash, checks, gift certificates, travelers\' checks, food stamps, coupons and store credit.
  • Maintained stockroom and warehouse.
  • Kept cases and shelves clean and well stocked.
Education
2004
High School Diploma
Clovis East High School - Clovis, CA
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Resume Overview

Companies Worked For:

  • SinglePoint Outsourcing
  • Matson Alarm Co. Inc
  • Pick-A-Part Auto Wreaking
  • Grocery Outlet

School Attended

  • Clovis East High School

Job Titles Held:

  • Technology Support Specialist
  • Customer Service Representative \ Dispatcher
  • Dispatcher
  • Stocker / Store Clerk

Degrees

  • High School Diploma

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