technology support resume example with 1+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable team member trained in register operations and customer service. Contributor to smooth front-end operations, going beyond requirements to handle customer needs. Reliable, team-oriented, and effective in efficient assignment completion.

Proven track record of success in cultivating strategic relationships, increasing core customer base, and maximizing account sales in competitive markets. Extensive experience in a variety of Professional Marketing & Sales positions. Highly skilled in communicating effectively with peers, clients, and management. Strong leadership, organizational, and time management skills. Superior listening skills to identify customer opportunities. Motivated to effect change for the betterment of community, customers, and company.

  • High Energy & Motivated
  • Supervision & Leadership
  • Data Management
  • Planning & Organizing
  • Computer Skills
  • Problem Resolution
  • Critical Thinking
  • Friendly, Positive Attitude
  • Team Management
  • Training & Development
  • Deadline & Results Oriented
  • Listening, Questioning, & Negotiating
  • MS Words, Excel, PowerPoint, Outlook
  • Customer Service & Relationship Building
  • Flexible Schedule & Good Work Ethic
  • People Skills, Public Speaking & Promotions
  • Reliable, Trustworthy, Loyal & Honest
  • Business Development & Team Building
  • Organizational Skills & Conflict Resolution
  • Data Management, Planning & Organizing
06/2020 to 09/2021 Technology Support Charter Communications, Spectrum | City, STATE,
  • Monitored client satisfaction through implementation and delivery of technology products and services, relationship management and billing or invoicing processes.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Supported customers with online billing, access and account issues.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Served as first point of contact for incoming technical service calls.
  • Maintained up-to-date case documentation for future reference.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
to Business Development Officer/Investment Consultant TD Waterhouse | City, STATE,
  • Worked with current clients to assess needs and develop improvement plans.
  • Increased bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Created and improved business pipeline using cold and warm techniques.
  • Managed sales funnel processes through initial engagement with prospective customers to ascertain needs, determine solutions and establish new business relationships.
  • Established strong client relationships to drive business development.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Leveraged strengths to drive long-lasting improvements in business growth, client relations and profits.
  • Added new features to sales documents, allowing for improved readability and user friendliness.
  • Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
  • Oversaw and executed proposal development, market research and documentation to achieve optimal results.
to Licensed Realtor® With CRMLS; GCAR; NYSAR; NAR Real Estate | City, STATE,
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Promoted listings on social media and print advertisements.
  • Developed extensive professional network with real estate investors.
  • Generated list of properties to meet specific client needs.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Negotiated contracts and educated sellers and buyers about legal disclosures.
  • Accompanied buyers during property inspections.
  • Researched and determined competitive market price.
  • Hosted property tours and open houses to generate property interest and network with potential clients.
  • Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
  • Represented buyers and sellers in major real estate transactions.
  • Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
  • Analyzed market statistics to identify trends and evaluate current property listings.
to Financial Services Industry, Held Series 7 & 63 Wall Street | City, STATE,
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
  • Cold-called potential clients to discuss available financial products and services.
  • Utilized assistive software, reporting tools and illustrations to educate clients on financial services and planning.
  • Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
  • Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Discussed financial needs and goals to present investment options aligned with clients' financial status.
  • Established strong and positive working relationships within organization to contribute to team success.
  • Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
  • Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
  • Guided stakeholder strategies with financial advice.
  • Gave workshop and other group presentations to inform clients of options and educate on financial markets.
  • Devised and implemented strategies to create new revenue streams and cut operational costs.
  • Conducted meetings to discuss production progress and attain production objectives.
Education and Training
Expected in 2015 Associate of Applied Science | Paralegal Studies Schenectady County Community College, Schenectady, NY, GPA:
  • 3.9 Cumulative GPA; AAS Degree Awarded with High Honors
  • Office Associate, Career & Employment Services /Student Outreach & Peer Assistance
  • Student Activities Board Member, Coordinator of campus wide events
  • Peer Consultant, Writing Lab & Learning Center
  • Student Volunteer Organization, Fundraising Projects
  • Constitution & Justice Committee
  • Student Government, Senator
  • Student Organization Board
  • Student Affairs Committee
  • Community Advocate
  • Student Ambassador
  • Women's Fund of the Capital District Scholarship Recipient
  • Member of Phi Theta Kappa, 2015
  • Competitive Grants & Academic Scholarships recipient
Expected in Army Corp of Engineers, 92Y10 | Honorable Discharge, United States, N.A., GPA:

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Resume Overview

School Attended

  • Schenectady County Community College
  • Honorable Discharge

Job Titles Held:

  • Technology Support
  • Business Development Officer/Investment Consultant
  • Licensed Realtor® With CRMLS; GCAR; NYSAR; NAR
  • Financial Services Industry, Held Series 7 & 63


  • Associate of Applied Science
  • Army Corp of Engineers, 92Y10

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