Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Technical Troubleshooting
Interpersonal Skills
Individual and Small Group Instruction
Application Support
Customer Service
Microsoft Windows and Office
POS Systems and Ordering Platforms
Experience
10/2021 to Current
Technology Support Center Student AnalystCleveland-Cliffs Inc. – Weirton, WV,
Reviewed project documentation and made important changes to match updates to the project scope.
Devised incisive workarounds and resolutions for IT-related problems.
Assisted staff and users with computer malfunctions and program problems as well as ensuring accounts are in a healthy state.
06/2022 to 08/2022
Technology Support Center Student InternAmarillo College – Dumas, TX,
Reviewed project documentation and made important changes to match updates to the project scope.
Established process analysis and documentation of existing one-steps.
Developed new one-steps for process automation and work efficiency for applicable teams that utilize the Cherwell ticketing system.
Configured global searches used for system processes to rebuild existing searches reflecting existing standards/best practices documentation.
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Communicated with other shift managers to facilitate a continuum of customer service.
Upheld company standards and compliance requirements for operations.
Coached employees on interactions with customers to drive exceptional service.
Positioned skilled staff in key areas throughout the shift to optimize department productivity.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Directed and led employees and team members on effective operations, methods and procedures.
01/2021 to 08/2021
Peer TutorChick-Fil-A – Wylie, TX,
Utilized positive reinforcement techniques to encourage and motivate students.
Engaged students and made lessons entertaining to hold interest and encourage learning.
Coached students through challenging material with positive reinforcement and encouragement.
Taught students how to study, take notes and complete test questions.
Created and implemented individual lesson plans based on student learning styles.
Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
Completed sessions peer-to-peer, in labs or online.
11/2019 to 08/2020
Food and Beverage SpecialistTarget – City, STATE,
Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Loaded and unloaded delivery vehicles to maintain inventory.
Assessed floor displays to restock merchandise.
Assisted customers with product, promotion and policy information.
Pulled items from stock using lift equipment and added to shelves or bins.
Maintained current and accurate inventory with cycle counts and audits.
Checked delivered merchandise and order information to verify shipment accuracy.
Processed payments and bagged items for customer check out.
05/2017 to 11/2017
Crew MemberArby's – City, STATE,
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.
Organized and restocked supplies to support operations and team productivity.
Interacted pleasantly with guests to deliver quality customer service.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Upheld high standards of productivity and quality in operations.
01/2016 to 10/2016
Front of House Team MemberChick-fil-A – City, STATE,
Greeted and talked pleasantly with customers to promote positive image for business.
Explained menu items, took orders and delivered food courses according to instruction.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Worked with managers to report and resolve customer issues or concerns.
Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
Education and Training
Expected in 05/2023 to to
Bachelor of Science: Computer Science Illinois State University - Normal, IL GPA:
Member of NSLS, 2023
Member of Tau Beta Sigma, 2022-2023
Leadership Team of The Big Red Marching Machine, 2023
Events Coordinator of Redbird Gaming, 2023
3.5 GPA
Expected in 05/2021 to to
Associate of Arts: Lincoln Land Community College - Springfield, IL, GPA:
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