Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized business owner and support specialist lends systematic approach and more than 20 years of experience handling various office management tasks. Diligent and punctual individual skillful in performing office duties, including invoicing, researching chargebacks and reconciliations. Superior WPM typing speed and diverse software proficiency. Friendly and communicative professional with expertise in budgeting and vendor and customer communication and management. Energetic and reputable, possessing strong work ethic, professional demeanor and superb initiative.

  • Logging support tickets
  • Assisting in the maintenance of network security
  • Technical support
  • Equipment maintenance
  • AV troubleshooting
1999 to Current Technology Specialist Amdocs | Work From Home - Usa, TX,
  • Updated supervisors and users within support tickets by recording status.
  • Provided troubleshooting and support for any AV issues before and during presentations to manage smooth and efficient activities.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Provided technical support and problem resolution for customers daily.
  • Assisted staff and students with technical support via email, live chat and telephone.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Responded to numerous individual tickets every week to provide end-user support on email, school information system, and computer issues.
  • Created and Administer tests for students.
  • Help faculty prepare tests and set up testing spaces.
2008 to Current Owner Banfield Pet Hospital | Folsom, CA,
  • Led startup and opening of our Industrial Supplier business and provided business development, creation of operational procedures and workflow planning.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Negotiate with vendors to gain optimal pricing on products resulting in increase in profit margin.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Coded invoices and other records to maintain organized and accurate records.
  • Complete day-to-day financial transactions.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Liaised with vendors and customers to confirm information and address client issues.
  • Tracked income and expenses for business using Quickbooks.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Recorded cash, checks and credit card transactions to complete customer payments.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Use Quickbooks to enter and post accounts receivable documents.
1989 to 1995 Administrative Assistant Community Care, Inc. | Mount Pleasant, WI,
  • Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
Education and Training
Expected in 2007 Associate of Arts | Visual Technology Axia College/University Of Phoenix, Online, GPA:
  • 3.94 GPA
  • Honor Roll
  • Dean's List Honoree
Expected in | Courses, , GPA:
  • Completed continuing education in Advanced Troubleshooting, Maintaining & Upgrading PC's
  • Earned contacts hours attending The Maine Learning Technology Initiative Technical Lead Training
  • Attended The Association of Computer Technology Educators of Maine training
  • Earned contact hours attending a 3 day interchange in New York City for training in Infinite Campus

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Job Titles Held:

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  • Associate of Arts

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