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technology specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Sociable restaurant veteran skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Maintaining network security
  • Logging support tickets
  • Administering databases
  • Technical support
  • Equipment maintenance
  • Equipment installation
  • Training & Development
Experience
10/2015 to Current
Technology Specialist Amita Health Lynnville, IN,
  • Updated supervisors and users within support tickets by recording status.
  • Provided troubleshooting and support for any AV issues before and during presentations to manage smooth and efficient activities.
  • Set up equipment for including running cables, arranging speakers and managing projectors, for diverse event requirements.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Checked for indicators of threats by designing network and database security measures.
03/2006 to 06/2013
Bartender Hornblower New Albany, IN,
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
05/1997 to 03/2006
Food Server/Bartender Hei Hotels & Resorts Philadelphia, PA,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Set up tables and counters to prepare dining and serving areas.
  • Calculated charges, issued table checks and collected payments from customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Processed customers' payments and provided receipts.
01/1990 to 08/2000
Restaurant Manager Chilis Eatontown, NJ,
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Managed accounts payable, accounts receivable and payroll.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Education and Training
Expected in 06/1988
High School Diploma:
San Gorgonio High School - San Bernardino, CA
GPA:

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Resume Overview

School Attended

  • San Gorgonio High School

Job Titles Held:

  • Technology Specialist
  • Bartender
  • Food Server/Bartender
  • Restaurant Manager

Degrees

  • High School Diploma

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