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Technology & Logistics Center (TLC) Operator Resume Example

Resume Score: 65%

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TECHNOLOGY & LOGISTICS CENTER (TLC) OPERATOR
Summary
Currently a student at the Penn Foster College studying for Heating Ventilation Air Conditioning and Refrigeration (HVACR) and projected to graduate in August of 2016. Constantly striving to become a certified HVAC technician, and would like to have the opportunity to go into the HVAC profession. Also take pride in providing superior customer service with compassion to their needs.  The current job position involves troubleshooting smartphones and verifying ESN's. There is much commotion in assembling parts back together and studying mechanisms. I have gained much knowledge about finding solutions. I am also very enthusiastic about the HVAC field and constantly strive to become certified. Completion of this program is very important, as studies have led one to understand the following below.
Highlights
  • Four years of experience as a TLC Operator at Asurion. Satisfy customer needs on time, diagnose problems and find solutions.
  • Experience in strong customer service, communication, and able to work with others. 
  • Gaining experience with basic math calculations.
  • Understands that every HVACR technician must be certified under EPA section 608 regulations.
  • Understands one must have type 1, type 2, type 3 or universal to recover refrigerant.
  • Grasped the idea of ozone depletion and global warming.
  • Informed of nonrefillable cylinders, recovery cylinders & refillable cylinders.
  • Studied how to handle first aid with frostbite, inhalation, ammonia and asphyxiation.
  • Acquired that safety is a major concern in this field, such as protective clothing and clean tools.
  • Informed of basic refrigeration cycles that consist of compressor, condenser, expansion device and evaporator.
  • Learned of different types of refrigerant, how they flow and properties.
  • Perceived basics of temperature measurement like dial thermometer, digital, thermo-couple & pressure measurement.
  • Obtained information of piping & tubing, refrigeration lines, iron & steel pipe, bending, joining, soldering & brazing.
  • Understand the dangers of this field, including toxic levels, exposure to chemicals and explosive material.
Accomplishments
Promoted to a TLC Operator from a material handler at Asurion after two years of employment.
Experience
Technology & Logistics Center (TLC) Operator
October 2012 to Current
Asurion Insurance Services Inc - Smyrna, TN
  • Examining and troubleshooting smartphone devices.
  • Verifying ESN's on smartphones, tablets and other electronic products.
  • Provide customers with quality service on fast paced production and environment. 
  • Correspond with team members to meet customer satisfaction.
  • Restored Iphones back to its default settings.
  • Understanding of principle settings on many devices, such as smartphones, cellphones, PCs and tablets.
  • Provided employee input towards leaders to improve productivity and communication. 
  • Able to disassemble and locate technical or physical issues with smartphone devices such as frozen screens, stuck SIM cards, ruptured batteries and clearing files.
  • ?Technical experience such as resetting back to default factory settings, identifying errors on non functioning devices and troubleshoot system repairs.

Material Handler
October 2012 to May 2013
Asurion Insurance Services Inc - Smyrna, TN
  • Able to lift up to 50 Ibs or more.
  • Assist in providing other employees with required processing materials.
  • Worked in fast paced environments to ensure quality assistance to complete assigned duties. 
  • Analyze problems and inform company leaders to find solutions.
  • Multitasking skills.
  • Able to aid in restocking required materials for workers on their stationary workspace.
  • Basic understanding on inventory of arrived products.
  • Basic math skills onsite to deliver desired count of product. 
  • Ability to work in a team environment.
Education
Training program : HVACR Technician, 2016Penn Foster College - Scottsdale, AZ, United States
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Resume Overview

Companies Worked For:

  • Asurion Insurance Services Inc

School Attended

  • Penn Foster College

Job Titles Held:

  • Technology & Logistics Center (TLC) Operator
  • Material Handler

Degrees

  • Training program : HVACR Technician , 2016

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