Customer-oriented and strategic-thinking leader with Project Management Graduate Certificate from University of California, Los Angeles and 8 years of experience in the Software Development Industry. Well-versed in all aspects of project management from inception to completion with deep understanding of Agile practices in the SDLC environment.
Skills
Project Management
Scrum Master
Agile & Waterfall methodologies
Software Development Lifecycle Management
Scrum and Kanban Process
PEGA Business Process Management tool
JIRA & Rally Project Management Information System
Managed projects for Allegation Platform in both Agile and Waterfall SDLC model engaging BPM tool to provide Workflow-as-a-service (WaaS) and intelligently optimized the Business process.
Streamlined the Production Support Process devising strategic solutions, drastically bringing down issue resolution time.
Managed stakeholders from different industry domains and cross functional teams and successfully delivered Digital Transformation projects by proficiently being at the intersection of Business and Technology for large Enterprises.
Facilitated successful Agile transformation.
Generated tangible deliverables such as NFRs (Non Functional Requirements), Functional User Stories and Workflows by understanding the business needs.
Collaborated with key stakeholders and cross functional teams to develop project milestones and prioritize deliverables.
Oversaw workforce schedules and resource allocation for team spread across the globe.
Fedex - Application Architect East Point, GA, 03/2019 - 12/2019
Executed enhancement of existing application used by the bank associates by intelligently automating manual processes which drastically increased their efficiency.
Collaborated with Stakeholders and SMEs to shape digital transformation strategy and architecture and provide solution on the PEGA platform.
Utilized JIRA to manage product backlog and for creation, grooming, and prioritization of user stories.
Collected and defined customer requirements to produce product scopes.
Collaborated in Program Increment planning for the Agile Release Train and Sprint Planning and Grooming sessions.
Efficiently migrated legacy .NET based Customer Service Applications for AMERICAN EXPRESS to PEGA Platform which drastically reduced the resolution time taken by customer service representatives.
Conducted extensive requirement gathering and analyses of business needs.
Performed functional, non-functional, regression and performance tests.
Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Designed and built application for ZIMMER BIOMET which is a US-Based Global Medical Device Manufacturer to seamlessly manage manufacturing process of its medical devices on a single platform.
Analyzed client's business needs and processes by conducting meetings, interviews, brain storming sessions, document analysis workflow analysis.
Devised intelligent automation solutions to resolve bottlenecks and optimize the process.
Built application on PEGA platform for COVANCE which is a US based contract research organization to provide a seamless digital clinical trial execution and managed its post-production maintenance.
Involved in delivering optimized digital workflow solutions in Agile SDLC model.
Demonstrated proficiency in performing root cause analyses and troubleshooting issues.
Demonstrated proficiency in understanding the Business processes and advocating change requests to reduce technical debt.
Accomplishments
Vice President of Membership, Toastmasters International District 5 | Club 8262
Certifications.
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