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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary
Customer-oriented and strategic-thinking leader with Project Management Graduate Certificate from University of California, Los Angeles and 8 years of experience in the Software Development Industry. Well-versed in all aspects of project management from inception to completion with deep understanding of Agile practices in the SDLC environment.
Skills
  • Project Management
  • Scrum Master
  • Agile & Waterfall methodologies
  • Software Development Lifecycle Management
  • Scrum and Kanban Process
  • PEGA Business Process Management tool
  • JIRA & Rally Project Management Information System
  • Confluence Documents Management tool
  • Splunk Log Analysis tool
  • ALM Defect Tracking tool
  • Oracle SQL Developer
  • MS Excel
  • NET, Software Development
  • Agile, Stories
  • Analytical skills, Strategy
  • Automation, Strategic
  • Business processes, Strategic Planning
  • Business Process, Troubleshooting
  • Excellent Communication, Workflow analysis
  • Concept, Workflow
  • Client
  • Customer Service
  • Product Development
  • Functional
  • Leadership
  • Meeting facilitation
  • Meetings
  • MS Excel
  • Enterprise
  • Oracle SQL
  • Process Improvement
  • Project Management
  • NET, Client, Enterprise, EXPRESS, Strategic Planning
  • Agile, Customer Service, Developer, Requirement, Troubleshooting
  • Analytical skills, Product Development, Oracle SQL, Research, Workflow analysis
  • Automation, Functional, Process Improvement, SDLC, Workflow
  • Business processes, Leadership, Processes, Software Development
  • Business Process, Meeting facilitation, Project Management, Stories
  • Excellent Communication, Meetings, Prototyping, Strategy
  • Concept, MS Excel, Quality, Strategic
Education and Training
University of California Los Angeles, CA Expected in 2021 Graduate Certificate : Project Management - GPA :
Rajasthan Technical University , Rajasthan Expected in 2012 Bachelor of Technology : Electronics and Communication - GPA :
Experience
Hewlett Packard Enterprise - Technology Consultant
Spring, TX, 01/2020 - Current
  • Managed projects for Allegation Platform in both Agile and Waterfall SDLC model engaging BPM tool to provide Workflow-as-a-service (WaaS) and intelligently optimized the Business process.
  • Streamlined the Production Support Process devising strategic solutions, drastically bringing down issue resolution time.
  • Managed stakeholders from different industry domains and cross functional teams and successfully delivered Digital Transformation projects by proficiently being at the intersection of Business and Technology for large Enterprises.
  • Facilitated successful Agile transformation.
  • Generated tangible deliverables such as NFRs (Non Functional Requirements), Functional User Stories and Workflows by understanding the business needs.
  • Collaborated with key stakeholders and cross functional teams to develop project milestones and prioritize deliverables.
  • Oversaw workforce schedules and resource allocation for team spread across the globe.
Fedex - Application Architect
East Point, GA, 03/2019 - 12/2019
  • Executed enhancement of existing application used by the bank associates by intelligently automating manual processes which drastically increased their efficiency.
  • Collaborated with Stakeholders and SMEs to shape digital transformation strategy and architecture and provide solution on the PEGA platform.
  • Utilized JIRA to manage product backlog and for creation, grooming, and prioritization of user stories.
  • Collected and defined customer requirements to produce product scopes.
  • Collaborated in Program Increment planning for the Agile Release Train and Sprint Planning and Grooming sessions.
  • Managed Project repositories in Confluence.
Teksystems - Technology Analyst
Orlando, FL, 09/2015 - 09/2018
  • Efficiently migrated legacy .NET based Customer Service Applications for AMERICAN EXPRESS to PEGA Platform which drastically reduced the resolution time taken by customer service representatives.
  • Conducted extensive requirement gathering and analyses of business needs.
  • Performed functional, non-functional, regression and performance tests.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Designed and built application for ZIMMER BIOMET which is a US-Based Global Medical Device Manufacturer to seamlessly manage manufacturing process of its medical devices on a single platform.
  • Analyzed client's business needs and processes by conducting meetings, interviews, brain storming sessions, document analysis workflow analysis.
  • Devised intelligent automation solutions to resolve bottlenecks and optimize the process.
  • Supervised offshore development team.
Akamai Technologies Inc - Software Engineer
Trenton, NJ, 12/2012 - 09/2015
  • Built application on PEGA platform for COVANCE which is a US based contract research organization to provide a seamless digital clinical trial execution and managed its post-production maintenance.
  • Involved in delivering optimized digital workflow solutions in Agile SDLC model.
  • Demonstrated proficiency in performing root cause analyses and troubleshooting issues.
  • Demonstrated proficiency in understanding the Business processes and advocating change requests to reduce technical debt.
Accomplishments
  • Vice President of Membership, Toastmasters International District 5 | Club 8262 Certifications.
  • Project Management.
  • Pega Certified Senior System Architect.
  • Pega Certified Business Architect.

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Resume Overview

School Attended

  • University of California
  • Rajasthan Technical University

Job Titles Held:

  • Technology Consultant
  • Application Architect
  • Technology Analyst
  • Software Engineer

Degrees

  • Graduate Certificate
  • Bachelor of Technology

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