LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented and strategic-thinking leader with Project Management Graduate Certificate from University of California, Los Angeles and 8 years of experience in the Software Development Industry. Well-versed in all aspects of project management from inception to completion with deep understanding of Agile practices in the SDLC environment.
Skills
  • Project Management
  • Scrum Master
  • Agile & Waterfall methodologies
  • Software Development Lifecycle Management
  • Scrum and Kanban Process
  • PEGA Business Process Management tool
  • JIRA & Rally Project Management Information System
  • Confluence Documents Management tool
  • Splunk Log Analysis tool
  • ALM Defect Tracking tool
  • Oracle SQL Developer
  • MS Excel
  • NET, Software Development
  • Agile, Stories
  • Analytical skills, Strategy
  • Automation, Strategic
  • Business processes, Strategic Planning
  • Business Process, Troubleshooting
  • Excellent Communication, Workflow analysis
  • Concept, Workflow
  • Client
  • Customer Service
  • Product Development
  • Functional
  • Leadership
  • Meeting facilitation
  • Meetings
  • MS Excel
  • Enterprise
  • Oracle SQL
  • Process Improvement
  • Project Management
  • NET, Client, Enterprise, EXPRESS, Strategic Planning
  • Agile, Customer Service, Developer, Requirement, Troubleshooting
  • Analytical skills, Product Development, Oracle SQL, Research, Workflow analysis
  • Automation, Functional, Process Improvement, SDLC, Workflow
  • Business processes, Leadership, Processes, Software Development
  • Business Process, Meeting facilitation, Project Management, Stories
  • Excellent Communication, Meetings, Prototyping, Strategy
  • Concept, MS Excel, Quality, Strategic
Education and Training
University of California Los Angeles, CA Expected in 2021 – – Graduate Certificate : Project Management - GPA :
Rajasthan Technical University , Rajasthan Expected in 2012 – – Bachelor of Technology : Electronics and Communication - GPA :
Experience
Hewlett Packard Enterprise - Technology Consultant
Spring, TX, 01/2020 - Current
  • Managed projects for Allegation Platform in both Agile and Waterfall SDLC model engaging BPM tool to provide Workflow-as-a-service (WaaS) and intelligently optimized the Business process.
  • Streamlined the Production Support Process devising strategic solutions, drastically bringing down issue resolution time.
  • Managed stakeholders from different industry domains and cross functional teams and successfully delivered Digital Transformation projects by proficiently being at the intersection of Business and Technology for large Enterprises.
  • Facilitated successful Agile transformation.
  • Generated tangible deliverables such as NFRs (Non Functional Requirements), Functional User Stories and Workflows by understanding the business needs.
  • Collaborated with key stakeholders and cross functional teams to develop project milestones and prioritize deliverables.
  • Oversaw workforce schedules and resource allocation for team spread across the globe.
Fedex - Application Architect
East Point, GA, 03/2019 - 12/2019
  • Executed enhancement of existing application used by the bank associates by intelligently automating manual processes which drastically increased their efficiency.
  • Collaborated with Stakeholders and SMEs to shape digital transformation strategy and architecture and provide solution on the PEGA platform.
  • Utilized JIRA to manage product backlog and for creation, grooming, and prioritization of user stories.
  • Collected and defined customer requirements to produce product scopes.
  • Collaborated in Program Increment planning for the Agile Release Train and Sprint Planning and Grooming sessions.
  • Managed Project repositories in Confluence.
Teksystems - Technology Analyst
Orlando, FL, 09/2015 - 09/2018
  • Efficiently migrated legacy .NET based Customer Service Applications for AMERICAN EXPRESS to PEGA Platform which drastically reduced the resolution time taken by customer service representatives.
  • Conducted extensive requirement gathering and analyses of business needs.
  • Performed functional, non-functional, regression and performance tests.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Designed and built application for ZIMMER BIOMET which is a US-Based Global Medical Device Manufacturer to seamlessly manage manufacturing process of its medical devices on a single platform.
  • Analyzed client's business needs and processes by conducting meetings, interviews, brain storming sessions, document analysis workflow analysis.
  • Devised intelligent automation solutions to resolve bottlenecks and optimize the process.
  • Supervised offshore development team.
Akamai Technologies Inc - Software Engineer
Trenton, NJ, 12/2012 - 09/2015
  • Built application on PEGA platform for COVANCE which is a US based contract research organization to provide a seamless digital clinical trial execution and managed its post-production maintenance.
  • Involved in delivering optimized digital workflow solutions in Agile SDLC model.
  • Demonstrated proficiency in performing root cause analyses and troubleshooting issues.
  • Demonstrated proficiency in understanding the Business processes and advocating change requests to reduce technical debt.
Accomplishments
  • Vice President of Membership, Toastmasters International District 5 | Club 8262 Certifications.
  • Project Management.
  • Pega Certified Senior System Architect.
  • Pega Certified Business Architect.

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of California
  • Rajasthan Technical University

Job Titles Held:

  • Technology Consultant
  • Application Architect
  • Technology Analyst
  • Software Engineer

Degrees

  • Graduate Certificate
  • Bachelor of Technology

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

*As seen in:As seen in: