LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Technology Analyst
Please provide a type of job or location to search!
SEARCH

Technology Analyst Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TECHNOLOGY ANALYST
  • https://www.linkedin.com/in/venkatesh-shenoy-45786715/
Professional Summary

I am a skilled and result oriented professional with 8+ years of collective experience in Production Support, Application Maintenance and Development and ServiceNow Implementation.

Comprehensive expertise in incident and problem management, change management, bug tracking, root cause analysis, reporting and leadership.

Excellent communication skills honed by interacting with people at various levels.

I am looking forward to improving and apply my knowledge gained through academic and professional career, to the practical demands of the organization.

Skills

Technology : Unix/Linux Shell scripting, Oracle & PL/SQL, Application development in ServiceNow, Java & Java Script, REST API Integrations.

Industry Knowledge: Team Management & Training, Technical Support & Customer Service,Requirement Analysis, Infrastructure Planning, ITSM and ITOM.

Work History
Jan 2017 - CurrentSunnyvale, CA
Technology Analyst / Infosys Limited

Client: Apple Inc.
Project: ServiceNow Implementation
Location: Sunnyvale, CA, USA

My primary responsibilities in this role is to gather business requirements, design, develop and test solutions built on the client's internally hosted ServiceNow platform, in an agile environment. I interact directly with Project Managers, Business Analysts, Technical Architects, Application owners, Cross-Functional teams and other Business Stake Holders. As a ServiceNow Implementation Specialist, I have hands on experience in the following modules,

Incident, Problem, Change Request, Service Catalog, Knowledge Base.
Performance Analytics and Reporting.
SLAs, Web Services, ACLs, Notifications, LDAP, SSO.
CMDB.

I am comfortable with server side and client-side scripting using script include, client scripts, business rule, ACLs etc., in the ServiceNow platform. I have designed and developed integrations with external systems for SSO, data subscription and validation using REST and EAI. I have lead teams of 5-6 people being solely responsible for their delivery and management.

Jul 2015 - Dec 2016Sunnyvale, CA
Technology Analyst / Infosys Limited

Client: Apple Inc.
Project: Apple Production Support
Location: Sunnyvale, CA, USA

As a Technology Analyst – US, I have provided production support and maintenance to a various set of highly-critical finance and admin applications.
In this role, I have got an opportunity to interface directly with application/product owners and business team on various platforms. I was also leading a team of 5-8 offshore resources to support various applications. This has helped me improve my communication and other non-technical skills.

At the onsite location, I lead my team to provide 24/7 production support services to Apple's IS&T finance & admin application. These included few of the most critical applications which had visibility from the CEO. Along with the day to day support activities below listed tasks were my responsibilities,
1. Install, administrate and manage applications deployed on the Apple virtual machines on Linux distribution.
2. Production support for Apple IS&T Finance & Admin applications and its underlying technologies.
3. Led a team of 7 to resolve issues related to system / applications for Apple.
4. Provide training to new engineers in the project on technology, framework and process used in our project
5. Collaboration with application development and design teams to ensure process improvement proposed into new application development plans and designs.
6. Connect with Global teams (APAC, EMEA and AMR) weekly to understand the concern areas and induce confidence among teams on taking care of their issues.
7. Provide feedback based on existing issues to development teams to deploy new releases with considerations and tracking the request backlogs for current and upcoming releases.
8. Documenting the provisioning, infrastructure architecture and creating knowledge articles. Escalation point for key stakeholders regarding cloud operations.
9. Deep diving into the root cause instead of handling the symptoms.
10. Solving performance related issues by analyzing Splunk logs for average response time spikes and load balancing on application nodes.
11. Debugging Out of Memory issues, analyzing deadlock situations by getting stack trace and heap dump.
12. Outstanding communication skills demonstrated through direct interaction with clients, developed presentations and conducted post mortem of key problems, internal trainings for new product, status reporting to management stakeholders.
13. Demonstrated focus on solving customer problems by consistently maintaining a satisfaction rate of over 90% quarter on quarter for the services rendered.

Oct 2013 - Jul 2015Sunnyvale, CA
Senior Systems Engineer / Infosys Limited

Client: Apple Inc.
Project: Apple Production Support
Location: Mangalore, Karnataka, India

In this role, I have used my honed debugging skills to deliver quick solutions to some of the most challenging problems that a production system can come across. I have also lead a team and worked with them to provide quality support to our clients.
My responsibilities in this role are listed below,

1. Mentor and lead juniors and new team members. Assess their skills and help them improve.
2. Communicating with all stakeholders (i.e. business and IT teams), maintaining reporting, testing and minor coding for the application.
3. Prioritize and communicate product defects and enhancements to development teams.
4. Implement tools for proactive monitoring, management, optimization and control, with a focus on preventing problems and downtime before they occur
5. Review performance of software applications to determine areas for improvements.
6. Maintain and develop the necessary documentation to facilitate the transfer of knowledge to internal and external teams.
7. Optimizing queries, applying filters and applying appropriate indexes to improve database query time.
8. Taking care of application transitions (Development to Support), defining support role and leading the transitions along with New application integration and setup.
9. Extensive monitoring of the system to make sure business users are not impacted.
10. Recover systems from crashes and unexpected failures.
11. Review performance parameters with DBAs and SEs to identify bottlenecks. Meetings with the client manager, cross functional teams, internal teams to review the issues.

Jul 2011 - Oct 2013Sunnyvale, CA
Systems Engineer / Infosys Limited

Client: Apple Inc.
Project: Apple Production Support
Location: Mangalore, Karnataka, India

I have thrived to provide efficient and quality fixes for critical production issues through a rigorous root cause analysis. I have been successful in inducting the changes into production with a detailed impact analysis.
I have also gained experience on various processes of tracking incidents and problems, planning for production changes via change requests and working with other support team over service requests.
Listed below are few of the responsibilities of a Systems Engineer,
1. Responsible for providing support to the client and business users within strict SLA timelines.
2. Conduct impact analysis on new changes before moving them to production live system.
3. Investigate, fix, and patch client technical issues found in production.
4. Carry out changes in production with minimal impact to existing functionality and users.
5. Drive incident management and resolution, identifying root cause and coordination of fixes to ensure issues do not reoccur.
6. Coding, testing and implementation of oracle objects such as stored procedures, functions, cursors, triggers.
7. Building PL/SQL standalone blocks and queries to extract data based on business teams' request.
8. Build and deploy scripts to monitor failures for better application availability.
9. Supporting and configuring schedulers such AutoSys jobs, Crontab etc.

Education
Jun 2011Manipal, Karnataka, India
Master of Computer Applications in Cocmputer ApplicationManipal Institute of Technology
Jun 2008Manipal, Karnataka, India
Bachelor of Computer Applications in Computer ApplicationsMadhav Pai Memorial College
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Infosys Limited

School Attended

  • Manipal Institute of Technology
  • Madhav Pai Memorial College

Job Titles Held:

  • Technology Analyst
  • Senior Systems Engineer
  • Systems Engineer

Degrees

  • Master of Computer Applications in Cocmputer Application
    Bachelor of Computer Applications in Computer Applications

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Technology-Analyst-resume-sample

Technology Analyst

Infosys Technologies Limited

Manchester, Connecticut

Technology-Analyst-resume-sample

Technology Analyst

Fuquay Varina, North Carolina

Technology-Analyst-resume-sample

Technology Analyst

Infosys Limited

Lake Mary, Florida

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.