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Technology Analyst Resume Example

Resume Score: 80%

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TECHNOLOGY ANALYST
Professional Summary

Meticulous Telecommunications Engineering Specialist with 20 years of experience. Gifted in both technical troubleshooting and customer service to deliver exceptional support. Team-player consistently praised for design and trouble-shooting skills.

Skills
  • Network Design and Implementation
  • Network troubleshooting and repair
  • Proficient with TL1 command building and training.
  • Proficiency with Microsoft Office, including Outlook, Excel, and Word.
  • New turnup testing and troubleshooting
  • Experience with vendor equipment Lucent, Fujitsu, Ciena, Adtran, Redback, Cisco, Nortel, Tellabs, Alcatel, Juniper
  • Design, Maintenance and troubleshooting on SONET/Transport T1, T3, OC3,OC12, OC48, OC192,ROADM ETC.
  • Proficient with SONET Ring networks and equipment
  • Proficient with TDM, DWDM
  • Remote learning and Trainings experience
  • Excellent Communication, both Oral And Written Communications
  • Lead Technician and Management Skills
  • Proficient with inventory and Database systems Systems(including TIRKS)
  • Ability To Prioritize and meet deadlines.
  • Customer Satisfaction
  • OSP and ISP collaboration experience
  • Network design planning
  • Field Engineering collaboration
  • Procurement
  • Ability To Communicate Effectively
  • Solution Architecture
  • Ability To Travel
Work History
Technology Analyst04/2019 to Current
Company Name – City,State
  • Perform network grooms/re-grooms on T1 circuits
  • Verify accurate design for circuits scheduled for hotcut/groom.
  • Perform network pre-test to assure successful network grooms.
  • Provide technical support and perform Technical Lead duties.
  • Create assignment spreadsheets for scheduled hotcut/Groom.
  • Submit reports for failed grooms/hotcuts.
  • Database and records verification for accuracy.
  • Use TL1 commands to trouble-shoot and perform Hot Cuts/groom.
  • Use applications Intas, React, Netanalyst and TEMS to complete grooms/hotcut.
  • Help Establish Team processes to facilitate efficient completions of grooms.
  • Access Cisco, Juniper, and Alcatel routers to perform network provisioning, trouble-shooting, and maintenance.
  • Manipulate Digital Cross-Connects to perform network provisioning, trouble-shooting, and maintenance.
  • Perform network grooms and hotcuts
  • Pre-test new network paths before hot cut/groom
  • Preform lead technician duties
  • Create weekly circuit test assignments for Technicians
  • Provide tier 2 support for outages and grooms.
  • Conduct training on TL1 Commands and network looping.
  • Give one-on-one instruction on as needed basis.
  • Troubleshoot router interfaces for transport circuit termination
  • Test, groom, and trouble-shoot MPLS router interfaces
  • Establish circuit design corrections in documented email reports.
  • Attend conference calls to help find design solutions for desired migrations.
  • Perform Logical builds for new design paths.
Network NOC Engineer02/2018 to 04/2019
Company Name – City,State
  • Network monitoring, maintenance, and troubleshooting
  • Assist with network problem isolation
  • Utilization of MASTARS, Vrepair, MECCA, and BGW
  • Manages transport network circuits and Fiber rings, OC3 and above
  • Maintains and repairs SONET and DWDM network elements
  • Monitors and maintains telemetry for transport devices
  • Works with vendor equipment from Nortel, Tellabas, Alcatel-Lucent, Ciena, Overture, Fujitsu etc.
  • Assist Field Engineer-OSP with network repairs
  • Manage incoming phone calls
  • Manage network outages and repair processes
  • Interacted and coordinates with other departments to resolve service issues or provide additional support
  • Answered incoming calls from and places outgoing calls to internal customers to provide assistance for physical Layer One support
  • Used program documents and manuals as references to determine correct architecture/design and functions in order to isolate trouble.
NOC Technician09/2000 to 02/2016
Company Name – City,State
  • Process development and troubleshooting team member.
  • Knowledge of BLSR and UPSR optical ring protection plans.
  • Optical network topology experience. Both ring and linear
  • SONET network signal levels and DS0 to OC192.
  • Optical ring node isolation failures. Analysis and repair.
  • Digital cross connect updates on Fiber networks
  • Supervised field Technical Team to monitor outage activity and restoration timeline
  • Implemented process strategies which resulted in improved efficiency, production, and shorter customer outages.
  • Collaborated with Advance Technical Support to limit unnecessary truck rolls, call-outs, and dispatches
  • Used computer work stations and systems for surveillance monitoring, analyzing, administering, repairing, maintaining, and testing communications and related equipment
  • Performed required maintenance such as analyzing output messages of systems, analyzing trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions
  • Interacted and coordinates with other departments to resolve service issues or provide additional support
  • Answered incoming calls from and places outgoing calls to internal customers to provide assistance for physical Layer One support
  • Operated terminal(s) to access various computer and Network systems such as SMARTS, SPG, AOTS,WFA,GRETA, GRANITE, AMS, MLT, etc.
  • Used testing, analysis devices, and systems to complete required work functions
  • Examined interaction between computer hardware and software to isolate malfunctioning components in network
  • Used program documents and manuals as references to determine correct architecture and functions in order to isolate trouble.
  • Performed remote testing in conjunction with installation and repair of designed services
  • Provided assistance and coordinates with field (Central Office, Installation, Repair) forces and in some centers leads and/or directs field forces activities
  • Used software modification computer inputs to create, modify and/or correct database contents
  • Provided maintenance and troubleshooting on T1, T3 or DSO, DS1, DS3
  • Supported installation, maintenance, and repair of voice networking equipment such as PBX, servers, routers, switches, and security devices
  • Worked with vendor equipment Lucent, Fujitsu, Ciena, Redback, Cisco, Nortel, and Tellabs. Alcatel, Juniper, etc.
  • Worked with VoIP equipment and supported installation, maintenance, and repair
  • Worked with Telecommunications network equipment (switches, multiplexers, routers, DSLAMs)
  • Worked with VLAN configuration and support of VLAN circuits
  • Worked with optical level SONET networks and equipment, working with fiber circuit levels up to OC192
  • End to End troubleshooting and maintenance of circuits to include TDM and DWDM equipment, and turned up broke circuits needing re-provisioning and/or provisioning verification for service restoration.
  • Worked in 3 different Departments at AT&T NOC
Education
Associate of Applied Science: Computer Engineering Technology07/2000Richmond Community College- City
Accomplishments

AT&T - “I can help you with that” High Five Award.

AT&T - Awarded Department lead in efficiency and production

Walmart - Customer Service Award from Walmart CEO

Walmart - Employee of the Month Award

Centurylink/Lumen - Rising Star Award(Demonstrating The Dedication & Commitment Required To Achieve Excellence And Success)

Infosys - Delivery Excellence Team Award

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Richmond Community College

Job Titles Held:

  • Technology Analyst
  • Network NOC Engineer
  • NOC Technician

Degrees

  • Associate of Applied Science : Computer Engineering Technology 07/2000

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