Technology Analyst Resume Example Company Name - Fuquay Varina, North Carolina

TECHNOLOGY ANALYST

Professional Summary

Meticulous Telecommunications Engineering Specialist with 20 years of experience. Gifted in both technical troubleshooting and customer service to deliver exceptional support. Team-player consistently praised for design and trouble-shooting skills.

Skills

Network Design and Implementation
Network troubleshooting and repair
Proficient with TL1 command building and training.
Proficiency with Microsoft Office, including Outlook, Excel, and Word.
New turnup testing and troubleshooting
Experience with vendor equipment Lucent, Fujitsu, Ciena, Adtran, Redback, Cisco, Nortel, Tellabs, Alcatel, Juniper
Design, Maintenance and troubleshooting on SONET/Transport T1, T3, OC3,OC12, OC48, OC192,ROADM ETC.
Proficient with SONET Ring networks and equipment
Proficient with TDM, DWDM
Remote learning and Trainings experience
Excellent Communication, both Oral And Written Communications

Lead Technician and Management Skills
Proficient with inventory and Database systems Systems(including TIRKS)
Ability To Prioritize and meet deadlines.
Customer Satisfaction
OSP and ISP collaboration experience
Network design planning
Field Engineering collaboration
Procurement
Ability To Communicate Effectively
Solution Architecture
Ability To Travel

Work History

Technology Analyst04/2019 to Current
Company Name – City,State

Perform network grooms/re-grooms on T1 circuits
Verify accurate design for circuits scheduled for hotcut/groom.
Perform network pre-test to assure successful network grooms.
Provide technical support and perform Technical Lead duties.
Create assignment spreadsheets for scheduled hotcut/Groom.
Submit reports for failed grooms/hotcuts.
Database and records verification for accuracy.
Use TL1 commands to trouble-shoot and perform Hot Cuts/groom.
Use applications Intas, React, Netanalyst and TEMS to complete grooms/hotcut.
Help Establish Team processes to facilitate efficient completions of grooms.
Access Cisco, Juniper, and Alcatel routers to perform network provisioning, trouble-shooting, and maintenance.
Manipulate Digital Cross-Connects to perform network provisioning, trouble-shooting, and maintenance.
Perform network grooms and hotcuts
Pre-test new network paths before hot cut/groom
Preform lead technician duties
Create weekly circuit test assignments for Technicians
Provide tier 2 support for outages and grooms.
Conduct training on TL1 Commands and network looping.
Give one-on-one instruction on as needed basis.
Troubleshoot router interfaces for transport circuit termination
Test, groom, and trouble-shoot MPLS router interfaces
Establish circuit design corrections in documented email reports.
Attend conference calls to help find design solutions for desired migrations.
Perform Logical builds for new design paths.

Network NOC Engineer02/2018 to 04/2019
Company Name – City,State

Network monitoring, maintenance, and troubleshooting
Assist with network problem isolation
Utilization of MASTARS, Vrepair, MECCA, and BGW
Manages transport network circuits and Fiber rings, OC3 and above
Maintains and repairs SONET and DWDM network elements
Monitors and maintains telemetry for transport devices
Works with vendor equipment from Nortel, Tellabas, Alcatel-Lucent, Ciena, Overture, Fujitsu etc.
Assist Field Engineer-OSP with network repairs
Manage incoming phone calls
Manage network outages and repair processes
Interacted and coordinates with other departments to resolve service issues or provide additional support
Answered incoming calls from and places outgoing calls to internal customers to provide assistance for physical Layer One support
Used program documents and manuals as references to determine correct architecture/design and functions in order to isolate trouble.

NOC Technician09/2000 to 02/2016
Company Name – City,State

Process development and troubleshooting team member.
Knowledge of BLSR and UPSR optical ring protection plans.
Optical network topology experience. Both ring and linear
SONET network signal levels and DS0 to OC192.
Optical ring node isolation failures. Analysis and repair.
Digital cross connect updates on Fiber networks
Supervised field Technical Team to monitor outage activity and restoration timeline
Implemented process strategies which resulted in improved efficiency, production, and shorter customer outages.
Collaborated with Advance Technical Support to limit unnecessary truck rolls, call-outs, and dispatches
Used computer work stations and systems for surveillance monitoring, analyzing, administering, repairing, maintaining, and testing communications and related equipment
Performed required maintenance such as analyzing output messages of systems, analyzing trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions
Interacted and coordinates with other departments to resolve service issues or provide additional support
Answered incoming calls from and places outgoing calls to internal customers to provide assistance for physical Layer One support
Operated terminal(s) to access various computer and Network systems such as SMARTS, SPG, AOTS,WFA,GRETA, GRANITE, AMS, MLT, etc.
Used testing, analysis devices, and systems to complete required work functions
Examined interaction between computer hardware and software to isolate malfunctioning components in network
Used program documents and manuals as references to determine correct architecture and functions in order to isolate trouble.
Performed remote testing in conjunction with installation and repair of designed services
Provided assistance and coordinates with field (Central Office, Installation, Repair) forces and in some centers leads and/or directs field forces activities
Used software modification computer inputs to create, modify and/or correct database contents
Provided maintenance and troubleshooting on T1, T3 or DSO, DS1, DS3
Supported installation, maintenance, and repair of voice networking equipment such as PBX, servers, routers, switches, and security devices
Worked with vendor equipment Lucent, Fujitsu, Ciena, Redback, Cisco, Nortel, and Tellabs. Alcatel, Juniper, etc.
Worked with VoIP equipment and supported installation, maintenance, and repair
Worked with Telecommunications network equipment (switches, multiplexers, routers, DSLAMs)
Worked with VLAN configuration and support of VLAN circuits
Worked with optical level SONET networks and equipment, working with fiber circuit levels up to OC192
End to End troubleshooting and maintenance of circuits to include TDM and DWDM equipment, and turned up broke circuits needing re-provisioning and/or provisioning verification for service restoration.
Worked in 3 different Departments at AT&T NOC

Education

Associate of Applied Science: Computer Engineering Technology07/2000Richmond Community College- City

Accomplishments

AT&T - “I can help you with that” High Five Award.

AT&T - Awarded Department lead in efficiency and production

Walmart - Customer Service Award from Walmart CEO

Walmart - Employee of the Month Award

Centurylink/Lumen - Rising Star Award(Demonstrating The Dedication & Commitment Required To Achieve Excellence And Success)

Infosys - Delivery Excellence Team Award

Resume Overview

School Attended

Richmond Community College

Job Titles Held:

Technology Analyst
Network NOC Engineer
NOC Technician

Degrees

Associate of Applied Science : Computer Engineering Technology 07/2000

Technology Analyst Resume Example

Resume Score: 80%

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