Skilled Technical Writer/Web Content Developer with a BA in English Secondary Teacher Credential
Preparation, an AAS in Electronics, and over 15 years of experience supporting Customer Service, R&D,
QA, and Software engineering departments for the following industries: Medical Instrumentation, UI/UX
Software Development, IT, Telecommunications, Academic, Aerospace, and Defense.
MS Win XP/Windows 7/Windows 8/Windows 10/iOS 8/iOS 9
Programming Languages, Content Management Systems, and Front-End Frameworks
Drupal and WordPress, Bootstrap and Foundation 5.0, GitHub
Desktop Publishing, Office Applications, and Design Tools
MadCap Flare 12, Adobe FrameMaker, RoboHelp, Photoshop, InDesign, Acrobat, MS Office Suite
2010/2013: Word, Excel, Access, and PowerPoint software; Paint, SnagIt Screen Capture, PSpice,
LabVIEW, Orcad Capture/Layout 9.0, Visio software, Google Docs/Drive, SharePoint, and Citrix Page 1 of 2
Academic, FDA, and QA Standards and Communications Protocols
Section 508 Standards, ANSIZ540A, NHB 5300.4, MIL STD 45622A, 981B, 1472D, and STD 1522A, ISO
9000/9001/9002, and SEMI S2, FDA & GMP compliance, WLAN IEEE 802.11n, WIMAX IEEE 802.16
Technical Writer/Web Content DeveloperJan 2014 to Jan 2015 ICS, Inc － Bedford, MA
Provider of custom software development and user experience (UX) design for medical, touchscreen,.
mobile, embedded, and desktop applications.
Documented GUI software/hardware features on mobile, embedded, and desktop devices, medical.
instrumentation, and HMI software Supported ICS's software engineers in a remote, Agile engineering environment using Citrix GoToMeeting, Skype, GitHub, Google Drive, and Google Docs.
Technical Writer/Web Content DeveloperJan 2013 to Jan 2014 SRJC Santa Rosa Junior College － Santa Rosa, CA
Developed web content for Santa Rosa Junior College's website using Dreamweaver CC, Foundation 5 Responsive Front-End framework, and the Drupal Content Management System.
Technical Writer/Training SpecialistJan 2007 to Jan 2008 Agilent Technologies － Santa Rosa, CA
Test & Measurement equipment for wireless telecommunications and mobile devices.
Developed online help systems, test procedures, Quick Start Guides, FAQs, and maintenance and.
operation manuals using Adobe RoboHelp, FrameMaker, Photoshop, Acrobat, and MS Word Interviewed SMEs; researched technical data; interfaced with Software, Hardware, and Mechanical Engineering, Customer Service, IT, and NPI departments.
Technical Writer/Instructional DesignerJan 2005 to Jan 2006 Brooks Automation － Petaluma, CA
Automation solutions for semiconductor manufacturing, life science drug discovery, and biobanking.
Developed a 6-course Train-the-Trainer seminar, PowerPoint presentations, test procedures, SOPs,.
and operation manuals using FrameMaker, Photoshop, MS Word, and PowerPoint software.
BA, English2004Sonoma State University － Rohnert Park, CAEnglish
AAS, Electronics Engineering Technology1988Central NE College － Westborough, MAElectronics Engineering Technology
Information Technology department
Documented academic software and developed web content for Santa Rosa Junior College's website using Dreamweaver CC, Foundation 5 Responsive Front-End framework, and the Drupal Content Management System.
Developed five sections of an online help system for Agilent Technologies' Customer Education Department website using RoboHelp and FrameMaker applications.
Web content included: software/hardware documentation of the GUI on Agilent's MIMO-based test equipment: The PXB Baseband Generator (for testing WiMAX, Cellular, and 3 GPP LTE devices) Created a six-course training seminar on HVAC-based electronic systems for Customer Service Engineers.
Training package included: SOPs, maintenance and test procedures, online training material, and a PowerPoint presentation.
Developed ISO9001/JPL compliant test procedures for Lockheed Martin's Atmospheric Infrared Sounder (AIRS), installed on the Aqua satellite in NASA's Earth Observing System.
Academic, Acrobat, Adobe, Dreamweaver, Photoshop, Agile, Ajax, Automation, C, Citrix, Communications Protocols, Hardware, Content Management, CSS, Customer Service, Desktop Publishing, Drupal, features, FrameMaker, Adobe FrameMaker, GMP, GUI, UX, HTML 5, HTML5, PHP, InDesign, ISO
AWARDS AND PROFESSIONAL SOCIETIES Who's Who Among Young American Professionals 1988 Dean's List, Magna Cum Laude, Phi Theta Kappa Society 1988 Page 2 of 2