technical writer business analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Results-oriented Business Analyst with 15 years experience, skilled in eliciting, analyzing, and documenting business processes, use cases, functional/technical specifications, test plans, and customer-facing materials. Innovative thinker with excellent problem-solving and analytic skills along with current technology experience. Excellent business/technology skills, adept at building consensus and working with stakeholders at all levels in the organization.

  • Agile Scrum
  • Use Cases
  • QA and UAC
  • Confluence
  • Visio
  • Gliffy
  • Balsamiq
  • Sequel Pro/SQL
  • Waterfall
  • HTML and DHTML
  • Microsoft Project
  • XML
  • Jira
  • Mock-Ups
  • Led team to implement automated interface with regulatory agency for telecommunications industry to ensure that company’s clients maintained compliance. Developed technical specifications for cloud and Windows-based software applications, provided QA instructions, and wrote customer-facing documentation.
  • Designed and implemented company wiki that included a customer-facing knowledgebase for three major software applications offered by the company. This effort led to reduced support calls and increased client satisfaction.
  • Developed and implemented process and standards for technical specifications that facilitated software development and ensured documentation of software changes.
  • Enhanced client satisfaction and reduced service calls by designing and implementing regular product release notes.
  • Planned and developed feasibility study, requirements and risk analysis for new line of business that ultimately increased revenues by 20%.
  • Prepared business case and project scope for knowledgebase of 60+ XML APIs. Formatted XML, created sample request and response files, and demonstrated use cases.
Education and Training
Master of Science: Management, Expected in
Lesley University - Cambridge, MA
Status -
Bachelor of Science: Communications, Expected in
Boston University - Boston, MA
Status -
Work Experience
Technical Writer/Business Analyst, 09/2012 - Current
Manhattan Associates Paris, TX,
  • Manage applications development projects from inception through implementation.
  • Elicit and analyze requirements and write technical/functional specifications for Visual Basic and Ruby on Rails development projects.
  • Establish company-wide, customer-facing Wiki to document cloud-based web applications and iApps.
  • Develop user acceptance criteria (UAC) and QA test plans.
  • Ensure that system standards are developed and implemented. Define best practices in design and documentation.
  • Design, establish and manage Confluence wiki instances, spaces, and pages
  • Create product release notes content and delivery process to clients.
  • Organize content into a logical flow and tailor language to target audience.
  • Provide end-user training through webinars, documentation, and face-to-face sessions.
Consultant, 2007 - 09/2012
The Economist Group Limited Frankfurt, DE,
  • Systems Analyst for national database management company. Create and manage project plans; write system and program specifications; establish and implement data management procedures; recommend enhancements; prepare business proposals and user manuals.
  • Project/Operations Manager for an independent lab offering testing of hardware, software, firmware and other technology products. Prioritize projects, develop project plans, allocate resources, monitor completion of project deliverables, and manage client expectations.
  • Web Writer for provider of online educational programs. Develop SEO-optimized content by researching and identifying key search phrases and creating needed pages accordingly. Maximizes search engine placement and entice site visitors to sign up.
  • Executive Director for statewide direct marketing trade organization. Responsible for implementation and maintenance of member database; fulfillment of inquires; new member information kits; renewals, liaison at monthly meetings/events; coordination of internal/ external communications; editing and fulfillment of organization's newsletter
Senior Analyst, 1999 - 11/2006
Strategic Business Planning Co. City, STATE,
  • Research and write business, IT, strategic, financial, operations and marketing plans for start-ups and expansions.
  • Manage multiple concurrent projects, ensuring on time delivery.

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Resume Overview

School Attended

  • Lesley University
  • Boston University

Job Titles Held:

  • Technical Writer/Business Analyst
  • Consultant
  • Senior Analyst


  • Master of Science
  • Bachelor of Science

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