Business Analyst/Writer with expertise in providing the primary technical leadership on projects from design through implementation, creating and documenting the application architecture, new technology strategies, business process improvement, data analysis, critical planning, & execution of project deliverables, for applications in the business & banking markets.
MS Project, Project Dashboard, Word, GANTT, VISIO, Excel, PPT; Adobe InDesign, Illustrator, Corel, Framemaker, Adobe Page Maker, Adobe Acrobat X, Sharepoint, E-Brochures, Digital Photos; CAD; Java, C+, SQL; IBM Lotus Notes; SameTime; UNIX / Linux Op System
Areas of Expertise:
Project Management / Team Leadership * Business Process Improvement * Business System Analysis
RISK Management / Mitigation * Process / Information Mapping * Technical Writer / Documentation Sample Procedures - Remote Deposit Capture, Zero Balance Account, Commercial Cards, Mobile Banking, National Depository Svc
HSBC Bank USA, N.A. (One HSBC Tower/Depew) - Buffalo, NY 2012 - Jun 2014
Business Analyst / Writer - Information Technology Center / UNIX ESG Group / Contract Job - TEK Systems/Straus Group
Develop technical reports and processes to ensure quality documentation. Provided support to the UNIX team to map and document all systems, services, and changes in technical MS VISIO and Word. Documents included Network diagrams, Architecture / Infrastructure, Run/Build/Application books, Disaster Recovery (DR), Instructions, operating procedures and Network Application Architecture systems. Create Instructions - Individuals can follow the procedure and perform the task; test procedures; Implement specifications
Workflow Development - Create flow diagrams using VISIO from written instructions and technical notes
Tools - Applications using MS Word, Excel, Power Point (Version 2010), VISIO; MS SQL
Group Applications - Service Delivery including Banking Operations, Production Management, BRCM, Supplied Services
Project Plans - Develop project outline including purpose, background, key stakeholders, risks, governance, and schedule
Technical Writer August 2015 to December 2015HSBC Bank － Buffalo, USA, NY
Strauss Group Staffing.
Develop technical reports and processes to ensure quality documentation.
Provide a standard operating model for developing operational procedures within the Payments & Cash Management Client implementation environment.
Standardize documentation from a consistent template / layout and content perspective, to be user friendly while maintaining change control governance.
Focus on converting written process instructions to complex flow-charts including identifying key process mapping strategies.
Technical Writer/ Consultant January 2014 to February 2014Ashton-Potter USA, LTD － Williamsville, NY
Develop technical Validation Reports and Test Verification Procedures.
Provide technical support of manufacturing printing equipment and processes used in government multi-national postage stamp applications and processes.
Design Engineer II January 2009 to January 2010PCB Piezotronics, Inc － Depew, NY
IMI Vibration / Pressure Sensor & Accelerometer - Product Group Analyze existing products to improve performance, reliability & quality for Aerospace / Military Markets.
Design and development of new product concepts for the Vibration division to explore new market applications.
Technical Writing - Test Instructions, Investigations, Operation Manuals, Procedures, Lab Reports New Product Launch - Design Reviews, Problem-Solving, Prototyping, Troubleshooting, Verification Product Documentation - Schematics, Assembly Instructions, Test Plans, Reports, Brochures Project Management - Team Leader, Tracking, Costing, & Scheduling for planning and budgetary purposes.
Technical Support Specialist / Writer January 2008 to January 2009Harper International, Corp － Lancaster, NY
R&D Group / Thermal Heat Transfer / Process Equipment.
Develop initial draft to final product while maintaining accuracy, schedule, and minimum mark-ups.
Plan, multi-task documents, manage priorities, and deliver documentation on schedule.
BS Degree : EngineeringSTATE UNIVERSITY OF NY AT BUFFALO － Buffalo, NYEngineering
BS : TechnologyBUFFALO STATE COLLEGE (SUNY) － Buffalo, NYTechnology
AAS Degree : TechnologyERIE COMMUNITY COLLEGE － Williamsville, NYTechnology
Instructor / Trainer - Industrial / Manufacturing Technology / Workforce Development Developing professional written instructions for seminars, workshops, courses & related activities Technical Writing - Course Outline, Lesson Plans, Manuals, Instructions, Handouts, Test Material Train workforce of WNY corporations in industry job-specific certified areas VOCAL Technologies, Ltd. - Amherst, NY Jan 2002 - 2004 Technical Writer - Telecommunications Group / Contract Job Technical Writing - Summary Report, Customer Improvement Support, Web-site Evaluation : 2008ERIE COMMUNITY COLLEGE － Buffalo, NYCAD Integration, DAQ, E-Brochures, Instructions, GUI integration, Class Training Manuals, Digital Photos Writing effort required knowledge of industrial controls, ladder logic, electronics, PLC integration Documentation - Schematics, Manuals, Assembly, Operations, User Manual, Configuration Technical Review - Recommendations, Design Approach, Problem Areas, Simulation Attended Buffalo State College to enhance my education & professional credentials in Technology - 2003 to 2004 1
21 CFR Part 11, Accounts Payable, Acrobat, Adobe Acrobat, PhotoShop, Photo Shop, Approach, APS, Agency, Balance, Banking, Brochures, Budgeting, Business Analyst, Business Process Improvement, C+, CAD, Cash Management, Charts, closing, clustering, Hardware, Network Systems, Concept, content, Corel, Cost Analysis, Costing, Credit, Client, Data Collection, Database, Delivery, Disaster Recovery, document management, Documentation, edit, electronics, E-mail, Estimating, Financial, Focus, Framemaker, Frame Maker, government, Graphics, GUI, graphs, IBM, DB2, WEB Sphere, Illustrator, InDesign, Adobe InDesign, Information Mapping, Information Technology, Instructor, Instruction, ISO9001, Java, layout, Team Building, Team Leadership, Team Leader, Legal, Lesson Plans, Linux, logic, notes, Lotus Notes, mark, market, Excel Spreadsheets, Excel, MS Office, MS Outlook, Power Point, MS Project, Sharepoint, Share Point, Word, MS Word, Modeling, multi-media, Network Architecture, Network, ORACLE, page layout, Adobe PageMaker, Adobe Page Maker, PLC, policies, presentations, Problem-Solving, Procedure Writing, Processes, Process Equipment, Production Management, Project Management, Project Plans, Project Management - Planning, Proposals, Protocols, Prototyping, quality, RISK Management, Risk Systems, routing, Safety, Scanners, Scheduling, Schematics, SDLC, seminars, Servers, Simulation, Service Level Agreements, SLA, SOP, Spreadsheet, MS SQL, SQL, Staffing, strategy, System Analysis, technical illustration, technical support, Technical Writing, Technical Writer, Telecommunications, Trainer, Training Manuals, Troubleshooting, UNIX, Validation, VISIO, Web-site, Web Page, Workflow, workshops, written, Writer