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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Technical Trainer with expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Experienced in conveying materials engagingly to students with a wide variety of experience levels. Successfully delivered training in one-on-one, instructor-led, and web-based environments.

Qualifications

Adobe: Acrobat, Photoshop, Illustrator, Flash, Dreamweaver, InDesign, Captivate





  • Microsoft: Excel, Word, PowerPoint, Outlook, Visio, Access
Technical Skills
A+ Expert 5 2015
Net+ Expert 5 2015
Accomplishments

CTT+ certification

Office 2007 Certification

Office 2010 Cetification

Work Experience
Technical Trainer, 10/2012 to Present
PeratonHyattsville, MD,
  • Conduct classroom and web based training as an independent contractor.
  • Maintain client list of Large and small companies in NYC and Long Island.
  • Design and deliver training classes according to specific needs of clients.
Technical Trainer , 11/2011 to 09/2012
PeratonKing George, VA,
  • Instructed students in classroom, web-based, and one-on-one environments.
  • Utilized Webex and Go To Meeting for online classroom environment.
  • Maintained 8.7 or higher out of 9 on class evaluations.
Technical Trainer, 10/2009 to 12/2011
PeratonLansing, MI,
  • Instructed students in classroom, web-based, and one-on-one environments.
  • Utilized Illuminate for online classroom environment.
  • Designed and delivered training classes according to specific needs of clients.
  • Mentored other trainers on instructing techniques.
  • Achieved 8.75 or higher out of 9 on class evaluations.
  • Ranked amongst the top 5 instructors worldwide on a monthly basis.
  • Ranked 3rd top Applications Instructor worldwide for 2010.
Technical Support Representative, 10/2006 to 06/2009
Lg ElectronicsBoston, MA,
  • Provided excellent customer service and Level 2 technical support.
  • Mentored new hires by conducting one-on-one and real time training.
  • Designed large format graphics for company events.
Senior Lead Trainer, 04/2003 to 06/2006
SepracorCity, STATE,
  • Conducted Train the Trainer sessions on the Tablet PC and company applications.
  • Managed lead team and trainers to ensure compliance with company needs.
  • Provided feedback to improve training and updates for course materials.
  • Designed facilitator classes to enhance training.
  • Consulted on the conversion of training materials to PowerPoint format.
Certifications
2007 and 2010 certified, CTT+, A+ (Ex. April 2015), Net +(Ex. April 2015)
Education and Training
A.A.S: Graphic Design, Expected in May, 2000
Briarcliffe College - Bethpage, NY
GPA:
Graphic Design
Skills

Hardware, software, and Networking for Windows and Apple OS, Acrobat, Dreamweaver, Photoshop, Illustrator, InDesign, Access, Excel, Outlook, PowerPoint, Word, Visio

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School Attended

  • Briarcliffe College

Job Titles Held:

  • Technical Trainer
  • Technical Trainer
  • Technical Trainer
  • Technical Support Representative
  • Senior Lead Trainer

Degrees

  • A.A.S

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