Dedicated Human Resources professional bringing 7+ years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Strength & Skills
Quality assurance
Organization and Time management
Leadership
Critical thinking
Analytical skills
Technical support and assistance
Communication
Administration
Personnel Recruitment
Team Building
Training and mentoring
Microsoft Office proficiency
Multitasking abilities
File and records management
Labor relations
Work History
Technical/ Technology Supervisor, 12/2015 to Current Cepeda Systems & Software Analysis – Huntsville, AL,
Support various internal business operations and external vendor groups providing information systems and knowledge to improve their efficiency.
Provide basic desktop support for team, to increase department efficiency by limiting downtime resulting from reported outages of application failures.
Developed team communications and information for meetings.
Keep software licenses current for all computers and mobile devices.
Liaison between Technical Center Administration ID team to improve Provisioning and Enterprise Access Compliance escalations.
Maintain compliance with company policies, objectives and communication goals
Handle customer complaints, resolved issues and adjusted policies to meet changing needs
Interview, hire and train new employees for Technical Specialist position.
Measure effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Oversee exit interviews and off-boarding process for resigned and terminated employees
Organize organization events designed to boost employee morale
Address employee conflicts with appropriate urgency, following all corporate procedures
Manage payroll data entry and processing for 30 employees to comply with predetermined company guidelines
Submit weekly reports on payroll activities
Collaborate with human resources personnel to accurately and efficiently track leave time
Data Processing Specialist, 01/2010 to 11/2015 AT&T – City, STATE,
Sorted and processed incoming reports before putting data into processing software
Answered data questions for company leaders as subject matter expert to enhance decision making
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them 10%.
Service Order Administrator, 01/2000 to 01/2010 AT&T – City, STATE,
Exceeded 85% goal for large business accounts for domestic and international voice and data services through effective task prioritization and great work ethic.
Quickly learned new skills to train sales and account executives on technical aspects of provisioning and internal processes for major accounts.
Created plans and communicated deadlines to ensure projects were completed on time
Worked closely with internal Project Managers, Sales and Account Executives to maintain optimum levels of communication to effectively and efficiently complete projects.
Worked with communication technicians and engineers to understand needs and provide excellent service.
Attendance Manager / Systems Administrator, 01/1996 to 01/2000 AT&T – City, STATE,
Used Microsoft Word and other software tools to create documents and other communications,
Maintained accurate records of all absences, truancy issues and disciplinary actions.
Input daily attendance information into office database for 100+ designated zoned workforce.
Trained attendance clerks on office procedures and regulatory requirements.
Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs 300 users.
Maintained all office equipment and supplies, provided training of multiple systems for new hires, and updated MS Access vendor database.
Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts
Education
MBA: Human Resources, Expected in 06/1998 Keller Graduate School of Management - Decatur, GA GPA:
BS: Management Science, Expected in 05/1988 Tuskegee University - Tuskegee, AL GPA:
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