An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure
Skill Highlights
High customer service standards
Dedicated to process improvement
Conflict resolution proficiency
Negotiation competency
Troubleshooting skills
Telecommunications knowledge
Proficient with Microsoft Office Suite
Customer Relationship Management software (CRM)
Adept in automated attendant systems
Strong medical ethic
Strong clinical judgment
Problem resolution ability
Enthusiastic caregiver
Extensive medical terminology knowledge
Patient/family focused
Practiced in sterilization techniques
Abides by infection control standards
Body mechanics competency
CPR/BLS certified
Talent in obtaining/charting vital signs
Patient positioning understanding
Qualified in specimen collection/processing
Competency in procedure development
Coursework in Chemistry and Organic Chemistry
Education and Training
Grand Canyon UniversityPhoenix, AZExpected in 2015 – –Bachelor of Science:Pre Medicine - GPA:
3.3 GPA Coursework in Anatomy, Physiology, Organic Chemistry and Health Assessments
Sandy High School Sandy, ORExpected in 2011 – –High School Diploma: - GPA:
HIghest Geometry Grade for all classes Academic Achievement Award
Member of HOSA Club. Coursework in Anatomy.
Skills
Patient-focused care
Excellent interpersonal skills
Compassionate and trustworthy caregiver
Time management
Detail-oriented
Effectively interacts with patients and families.
Medical terminology
Valid Oregon driver's license
Efficient with Microsoft Word, Excel, and Powerpoint
Cash handling
Able to lift +140 pounds
Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
Excellent Telephone Skills
Very good time management
Organizational Skills
Prioritization skills
Languages
American English
Spanish
Professional Experience
Allied Global Services - Technical Support Specialist Harrisburg, PA, 2015 - 03/2015
Maintained composure and patience in face of difficult customer situations.Processed an average of 15 inbound and outbound technical support calls per hour.
Support customers with online billing and account issues.Trained new employees and explained protocols clearly and efficiently.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Provided base level IT support to company personnel.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Informed customers about issue resolution progress.
Supported customers having data connectivity issues.
Provided thorough support and problem resolution for customers.
Mentored other engineers.
Assisted customers with technical issues via email, live chat and telephone.
Provided professional customer service consultations on Grand Canyon University's (GCU) online learning platform, and student portal.
Developed and maintained positive customer relationships.
Worked with customer service supervisor to resolve customer concerns.
Assessed customer bug and enhancement requests and prioritized development.
Created new account, reset passwords and configured access for users.
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