Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure
Skill Highlights
- High customer service standards
- Dedicated to process improvement
- Conflict resolution proficiency
- Negotiation competency
- Troubleshooting skills
- Telecommunications knowledge
- Proficient with Microsoft Office Suite
- Customer Relationship Management software (CRM)
- Adept in automated attendant systems
- Strong medical ethic
- Strong clinical judgment
- Problem resolution ability
- Enthusiastic caregiver
- Extensive medical terminology knowledge
- Patient/family focused
- Practiced in sterilization techniques
- Abides by infection control standards
- Body mechanics competency
- CPR/BLS certified
- Talent in obtaining/charting vital signs
- Patient positioning understanding
- Qualified in specimen collection/processing
- Competency in procedure development
- Coursework in Chemistry and Organic Chemistry
Education and Training
Grand Canyon University Phoenix, AZ Expected in 2015 – – Bachelor of Science : Pre Medicine - :
3.3 GPA Coursework in Anatomy, Physiology, Organic Chemistry and Health Assessments
Sandy High School Sandy, OR Expected in 2011 – – High School Diploma : - :
HIghest Geometry Grade for all classes Academic Achievement Award
Member of HOSA Club. Coursework in Anatomy.
Skills
- Patient-focused care
- Excellent interpersonal skills
- Compassionate and trustworthy caregiver
- Time management
- Detail-oriented
- Effectively interacts with patients and families.
- Medical terminology
- Valid Oregon driver's license
- Efficient with Microsoft Word, Excel, and Powerpoint
- Cash handling
- Able to lift +140 pounds
- Professional and friendly
- Careful and active listener
- Strong public speaker
- Multi-tasking
- Excellent Telephone Skills
- Very good time management
- Organizational Skills
- Prioritization skills
Languages
American English
Spanish
Professional Experience
Allied Global Services - Technical Support Specialist
Harrisburg, PA, 2015 - 03/2015
Harrisburg, PA, 2015 - 03/2015
- Maintained composure and patience in face of difficult customer situations.Processed an average of 15 inbound and outbound technical support calls per hour.
- Support customers with online billing and account issues.Trained new employees and explained protocols clearly and efficiently.
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
- Provided base level IT support to company personnel.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Informed customers about issue resolution progress.
- Supported customers having data connectivity issues.
- Provided thorough support and problem resolution for customers.
- Mentored other engineers.
- Assisted customers with technical issues via email, live chat and telephone.
- Provided professional customer service consultations on Grand Canyon University's (GCU) online learning platform, and student portal.
- Developed and maintained positive customer relationships.
- Worked with customer service supervisor to resolve customer concerns.
- Assessed customer bug and enhancement requests and prioritized development.
- Created new account, reset passwords and configured access for users.
- Proficient with CRM and Znedesk
Domino's - Pizza Delivery Driver
South Plainfield, NJ, 05/2014 - 07/2014
South Plainfield, NJ, 05/2014 - 07/2014
- Completed a daily pre-trip inspection checklist before first delivery of the day.
- Selected the most efficient routes in compliance with delivery instructions and fuel policy.
- Presented customers with bills and receipts and collected payments for goods delivered.
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
- Established long-term customer relationships through prompt and courteous service.
- Resolved customer complaints and adjusted orders.
- Operated motor vehicles in a safe and efficient manner.
- Processed payments by accepting cash, checks and credit card payments.
- Met and surpassed productivity targets and quality standards.
- Obtained signatures needed to complete and process all paperwork in a timely manner.
- Answered customer questions regarding deliveries
- Handled merchandise in accordance with product handling standards.
- Verified sales orders before loading and unloading merchandise.
- Reported any errors found on delivery documents to supervisor.
Renown Health - Inbound Qualifying Specialist
Sparks, NV, 09/2013 - 03/2014
Sparks, NV, 09/2013 - 03/2014
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported issues.
- Provided cross training to more than 20 staff members.
- Trained staff on how to improve customer interactions.
- Properly directed inbound calls in phone queues to improve call flow.
Mckee Foods Corp. - Gas Attendant/Sales Clerk
Gentry, AR, 05/2011 - 07/2012
Gentry, AR, 05/2011 - 07/2012
- Processed cash.
- Trained employees on cash drawer operation.
- Assisted vehicles with fluid inspection and filling gas tanks.
- Supervised 3 employees per shift.
- Delegated tasks to team members to optimize productivity.
- Greeted all customers.
- Executed cash transactions quickly and accurately.
- Ensured a safe and secure work area by shoveling snow, salting ice, cleaning, and ensuring proper clean up of gas spills.
- Operated check stand equipment including cash register, scanner and scale.
Subway - Sandwich Artist
City, STATE, 05/2012 - 06/2012
City, STATE, 05/2012 - 06/2012
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items.
- Accurately measured ingredients required for specific food items.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Worked well with teammates and openly invited coaching from the management team.
- Took initiative to find extra tasks when scheduled duties were completed.
- Quickly unloaded product shipments and stocked freezers.
Govy General - Store Clerk
City, STATE, 2007 - 2012
City, STATE, 2007 - 2012
- Delegated tasks to team members to optimize productivity.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Managed all functions of the dairy, frozen, produce and bakery departments.
- Conducted price checks for cashiers and service clerks.
- Ordered and shelved weekly sale items for customers.
- Built attractive holiday and seasonal displays for merchandising program.
- Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
- Checked out customers and bagged items quickly.
- Safely operated manual and electric pallet jacks.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Sliced, served and packaged specialty meats, salads and cheeses.
- Served shoppers in a prompt, courteous and friendly manner.
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
- Stocked meat cases.
- Arranged and stocked department displays.
- Emphasized fast, friendly customer service.
- Gave every customer immediate and undivided attention.
- Complied with health and sanitation practices and procedures.
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Resume Overview
School Attended
- Grand Canyon University
- Sandy High School
Job Titles Held:
- Technical Support Specialist
- Pizza Delivery Driver
- Inbound Qualifying Specialist
- Gas Attendant/Sales Clerk
- Sandwich Artist
- Store Clerk
Degrees
- Bachelor of Science
- High School Diploma
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