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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure

Skill Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Customer Relationship Management software (CRM)
  • Adept in automated attendant systems
  • Strong medical ethic
  • Strong clinical judgment
  • Problem resolution ability
  • Enthusiastic caregiver
  • Extensive medical terminology knowledge
  • Patient/family focused
  • Practiced in sterilization techniques
  • Abides by infection control standards
  • Body mechanics competency
  • CPR/BLS certified
  • Talent in obtaining/charting vital signs
  • Patient positioning understanding
  • Qualified in specimen collection/processing
  • Competency in procedure development
  • Coursework in Chemistry and Organic Chemistry
Education and Training
Grand Canyon University Phoenix, AZ Expected in 2015 Bachelor of Science : Pre Medicine - GPA :

3.3 GPA Coursework in Anatomy, Physiology, Organic Chemistry and Health Assessments

Sandy High School Sandy, OR Expected in 2011 High School Diploma : - GPA :

HIghest Geometry Grade for all classes Academic Achievement Award

Member of HOSA Club. Coursework in Anatomy.

Skills
  • Patient-focused care
  • Excellent interpersonal skills
  • Compassionate and trustworthy caregiver
  • Time management
  • Detail-oriented
  • Effectively interacts with patients and families.
  • Medical terminology
  • Valid Oregon driver's license
  • Efficient with Microsoft Word, Excel, and Powerpoint
  • Cash handling
  • Able to lift +140 pounds
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • Excellent Telephone Skills
  • Very good time management
  • Organizational Skills
  • Prioritization skills
Languages

American English

Spanish

Professional Experience
Allied Global Services - Technical Support Specialist
Harrisburg, PA, 2015 - 03/2015
  • Maintained composure and patience in face of difficult customer situations.Processed an average of 15 inbound and outbound technical support calls per hour.
  • Support customers with online billing and account issues.Trained new employees and explained protocols clearly and efficiently.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Provided thorough support and problem resolution for customers.
  • Mentored other engineers.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Provided professional customer service consultations on Grand Canyon University's (GCU) online learning platform, and student portal.
  • Developed and maintained positive customer relationships.
  • Worked with customer service supervisor to resolve customer concerns.
  • Assessed customer bug and enhancement requests and prioritized development.
  • Created new account, reset passwords and configured access for users.
  • Proficient with CRM and Znedesk
Domino's - Pizza Delivery Driver
South Plainfield, NJ, 05/2014 - 07/2014
  • Completed a daily pre-trip inspection checklist before first delivery of the day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders.
  • Operated motor vehicles in a safe and efficient manner.
  • Processed payments by accepting cash, checks and credit card payments.
  • Met and surpassed productivity targets and quality standards.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Answered customer questions regarding deliveries
  • Handled merchandise in accordance with product handling standards.
  • Verified sales orders before loading and unloading merchandise.
  • Reported any errors found on delivery documents to supervisor.
Renown Health - Inbound Qualifying Specialist
Sparks, NV, 09/2013 - 03/2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported issues.
  • Provided cross training to more than 20 staff members.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.
Mckee Foods Corp. - Gas Attendant/Sales Clerk
Gentry, AR, 05/2011 - 07/2012
  • Processed cash.
  • Trained employees on cash drawer operation.
  • Assisted vehicles with fluid inspection and filling gas tanks.
  • Supervised 3 employees per shift.
  • Delegated tasks to team members to optimize productivity.
  • Greeted all customers.
  • Executed cash transactions quickly and accurately.
  • Ensured a safe and secure work area by shoveling snow, salting ice, cleaning, and ensuring proper clean up of gas spills.
  • Operated check stand equipment including cash register, scanner and scale.
Subway - Sandwich Artist
City, STATE, 05/2012 - 06/2012
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served orders to customers at windows, counters and tables.
  • Cut and chopped food items.
  • Accurately measured ingredients required for specific food items.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Quickly unloaded product shipments and stocked freezers.
Govy General - Store Clerk
City, STATE, 2007 - 2012
  • Delegated tasks to team members to optimize productivity.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Managed all functions of the dairy, frozen, produce and bakery departments.
  • Conducted price checks for cashiers and service clerks.
  • Ordered and shelved weekly sale items for customers.
  • Built attractive holiday and seasonal displays for merchandising program.
  • Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.
  • Checked out customers and bagged items quickly.
  • Safely operated manual and electric pallet jacks.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
  • Stocked meat cases.
  • Arranged and stocked department displays.
  • Emphasized fast, friendly customer service.
  • Gave every customer immediate and undivided attention.
  • Complied with health and sanitation practices and procedures.

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Resume Overview

School Attended

  • Grand Canyon University
  • Sandy High School

Job Titles Held:

  • Technical Support Specialist
  • Pizza Delivery Driver
  • Inbound Qualifying Specialist
  • Gas Attendant/Sales Clerk
  • Sandwich Artist
  • Store Clerk

Degrees

  • Bachelor of Science
  • High School Diploma

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