10 years in the Telecommunication Industry holding positions as Business Account Analyst.
10 years in the Telecommunication Industry as a Project Manager.
Self-Starter
Strong interpersonal skills: mentoring, coaching, collaborating, team building, influencing, strategic consulting, negotiating, conflict resolution, consensus building, strong analytical, and planning.
Strong organizational skills: meet deadlines, prioritize, and working in a fast-paced environment on multiple projects simultaneously with great efficiency/attention to detail.
Critical thinker and strong analytical thinker with the ability to analyze information/ evaluate the implications of a course of action/strategy. Demonstrated strong communication skills (oral and written) with the ability to research, understand complex processes, and effectively communicate them to interested parties.
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• Partners with internal and external teams to remove road blocks.
• Facilitate meetings.
• Coordinates site readiness, equipment delivery/receipt and activation/implementation.
• Continuously monitors progress of job and investigates any deviations from schedule.
• Follow established Service Delivery process, with particular focus on providing a consistent and positive customer experience.
• Identify process improvement opportunities and collaborate with peer teams and/or management to implement change.
• Keeps all appropriate personnel apprised of work status, shifts in priorities, and existing/perceived problems.
• Manages work progression by engaging with internal teams to ensure individual job steps are completed timely.
• Systems supported are Allworx and Office Suite
• Effectively communicates with the stakeholders, co-workers and managers.
• Acted as a Project Manager by coordinating and supporting end to end execution of assigned projects from various departments.
• Developed and maintained project works plans, reported and tracked projects progress.
• Facilitated meetings and interacted with the project team to drive out the scope of work and timeframes for the proposed projects.
• Researched, reviewed, and monitored project scope, milestones, deliverable, and statuses.
• Created status reports and presentation for leadership.
• Created daily, weekly, and monthly reports using Word and PowerPoint.
• Developed, maintained, and managed customer relationship from the operational to executive levels throughout the organization.
• Developed, maintained, and managed business relationship from the operational to executive levels throughout the organization.
• Reviewed, evaluated, and ensured risk were proactively identified, escalated and provided alternative mitigation plans, and managed resolutions.
• Provided direction and support to project team by: monitoring and reporting project status, assessed the effectiveness/accuracy of documents, gathered input/feedback, researched information, and monitored project performance to maintain the quality of services.
• Documented business requirements, operational readiness materials, and SOP's.
• Acted as a Project Manager within the Customer Service Experience group supporting end to end execution for various projects.
• Communicated, influenced, and negotiate both vertically and horizontally to obtain partnership and engagement required to deliver project deliverables.
• Facilitated business requirements gathering and definition through various methods: joint collaboration, Q&A, one on one user interviews, shadowing, and email.
• Acted as the liaison (primary interface) between technology, SME, business partners, and key project stakeholders on various projects.
• Analyzed current business functions and provided analysis around current business processes.
• Provided direction and support to project team by: monitoring and reporting project status, assessed the effectiveness/accuracy of documents, gathered input/feedback, researched information, and monitored project performance to maintain the quality of services.
• Tracked projects, related dates, deliverables, risk, contacts, and stakeholder performance against projects and resolved issues in a timely manner.
• Created daily, weekly, and monthly reports using Word and PowerPoint.
• Experienced in telecommunications system: CITRIX, CORE, CASPER, LIMS, ORION, SFA/SFDC, SDP, EFLOW, NIBS, LATIS, SPW, NETWORX, ILINK/PRAMATA, EIFI/SAD, OEC, and EMSEMBLE.
• Trained user in NETWORX Federal systems for all move, add, install and change order request.
• Coached and provided training to approximately 100 representatives on new application roll out.
• Created, prepared, and presented project status and project status to internal team.
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School Attended
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