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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Technically savvy administrative specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Work History
Technical Support Specialist, 10/2009 to Current
Energy NorthwestRichland, WA
Project Document Control Specialist, 06/2009 to 10/2009
Bechtel National Inc.Richland, WA
Proofreader, 04/2007 to 03/2008
Longs DugsWalnut Creek, CA
Document Control Center Lead, 07/2003 to 11/2006
Bechtel TelecommunicationsPleasanton, CA
Administrative Assistant, 01/2001 to 06/2003
Various Temp AgenciesSacramento, CA
Academic Support Coordinator, 10/1994 to 01/1996
University of PhoenixPhoenix, AZ
Highlights

Expert MS Office Suite knowledge

Database creation, maintenance, and management

Report development

Executive presentation development

Grammar guru

Detailed meeting minutes

Proofreading

Strong problem solver

Accomplishments

Database development

  • Live training database, which allows printing training reminders for all registered training as well as sending email reminders and exporting PowerPoint slides for Kiosk display
  • Absentee tracking database, which summarizes and reports average vs. actual unplanned, uncovered absence hours for all maintenance and generates individual absentee reports

Report development

  • FIN KPI report, a 12-week auto-updating report that measures Key Performance Indicators for the Fix It Now Team based on resource loading and work completed
  • Dose report, monitors daily and weekly estimated vs. actual dose received by Maintenance shop
Planned, developed and implemented training program for the administrative support staff of Energy Northwest.

Planned and executed all aspects of a market office closure.


Experience
Technical Support Specialist, 09/2009 to Current
ArcaPawtucket, RI,

Supported Columbia Generating Station Maintenance Shops

  • Provided administrative support for anywhere from 40 to over 100 craft, supervisor, and manager personnel
  • Pulled/tracked work order packages, maintained vacation and training calendar, scheduled travel and training, ordered supplies, reconciled credit card purchases, verified accuracy of time entries prior to approval, updated available manloading hours, scheduled and supported meetings
  • Created and maintained Maintenance Kiosk display PowerPoint presentation
  • Created work order tracking software used by all Maintenance personnel
  • Created daily/weekly dose tracking chart used by all Maintenance Dose Champions
  • Created live training database used by shop admins to create customized training reminders, send email reminders, and export PowerPoint slides.
  • Created absence tracking database used to summarize and report average vs. actual unplanned, uncovered absence hours for all maintenance.

Supported Maintenance Fatigue Scheduling during R20 Outage

Supported OS Upgrade Project

  • Scheduled all employees for computer deployment or reimaging
  • Scheduled application testing and created and tracked documentation relating to application compatibility, including current status and any issues
  • Acted as point of contact to facilitate communication among project staff

Supported Telecom and Customer Solutions

  • Managed project to remove unauthorized software from company computers by creating MS Access database
  • Assisted in modifying and updating other IS databases
  • Created and modified desktop instructions used by IS Customer Solutions and Telecom personnel
Longs Drugs, 05/2007 to 04/2008
Saga EducationCity, STATE,
  • Checked weekly printed advertisements for errors.
  • Corrected grammar and other errors as needed.
Document Control Center Lead, 07/2003 to 11/2006
Bechtel CorporationCity, STATE,
  • Organized and prepared construction documents for turnover to client, including setting up electronic and hard-copy filing systems in accordance with established procedures.
  • Performed lead responsibilities for four to six administrative personnel and Document Control Technicians, including directing day-to-day activities, setting goals, and performance appraisals.
  • Directed Records Management Market Closure Efforts for Pleasanton, CA, and Sacramento, CA, offices, including preparing all hard-copy and electronic records for archival and storage.
  • Worked extensively in Adobe Acrobat scanning and editing documents in preparation for archival.
  • Assisted coworkers with software questions.
Academic Support Coordinator, 11/1994 to 02/1996
University Of PhoenixCity, State,
  • Created letters, reports, presentations, and databases in support of department dedicated to development of graduate business course materials, and the approval and training of faculty.
  • Arranged travel plans and organized meetings, including invitations to attendees in several states, room reservations both on and off site, and caterer arrangements.
  • Purchased supplies and arranged payment of contractors.
Certifications
Certified Microsoft Office Expert in Excel
Certified Microsoft Office Specialist in PowerPoint
Skills
Advanced MS Office Suite, Database creation and development, Report creation, presentations, administrative support, Adobe Creative Suite, AutoCAD, PeopleSoft, scheduling, minutes, software troubleshooting,  technical writing, transcription

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Resume Overview

School Attended

    Job Titles Held:

    • Technical Support Specialist
    • Project Document Control Specialist
    • Proofreader
    • Document Control Center Lead
    • Administrative Assistant
    • Academic Support Coordinator

    Degrees

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