Technical Support Specialist Resume Example Company Name

TECHNICAL SUPPORT SPECIALIST

Summary

Technically savvy administrative specialist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Work History

Technical Support Specialist11/2009 to CurrentCompany NameCity, State

Project Document Control Specialist07/2009 to 11/2009Company NameCity, State

Proofreader05/2007 to 04/2008Company NameCity, State

Document Control Center Lead08/2003 to 12/2006Company NameCity, State

Administrative Assistant02/2001 to 07/2003Company NameCity, State

Academic Support Coordinator11/1994 to 02/1996Company NameCity, State

Highlights

Expert MS Office Suite knowledge

Database creation, maintenance, and management

Report development

Executive presentation development

Grammar guru

Detailed meeting minutes

Proofreading

Strong problem solver

Accomplishments

Database development

Live training database, which allows printing training reminders for all registered training as well as sending email reminders and exporting PowerPoint slides for Kiosk display
Absentee tracking database, which summarizes and reports average vs. actual unplanned, uncovered absence hours for all maintenance and generates individual absentee reports

Report development

FIN KPI report, a 12-week auto-updating report that measures Key Performance Indicators for the Fix It Now Team based on resource loading and work completed
Dose report, monitors daily and weekly estimated vs. actual dose received by Maintenance shop

Planned, developed and implemented training program for the administrative support staff of Energy Northwest.

Planned and executed all aspects of a market office closure.

Experience

Technical Support Specialist10/2009 to CurrentCompany NameCity, State

Supported Columbia Generating Station Maintenance Shops

Provided administrative support for anywhere from 40 to over 100 craft, supervisor, and manager personnel
Pulled/tracked work order packages, maintained vacation and training calendar, scheduled travel and training, ordered supplies, reconciled credit card purchases, verified accuracy of time entries prior to approval, updated available manloading hours, scheduled and supported meetings
Created and maintained Maintenance Kiosk display PowerPoint presentation
Created work order tracking software used by all Maintenance personnel
Created daily/weekly dose tracking chart used by all Maintenance Dose Champions
Created live training database used by shop admins to create customized training reminders, send email reminders, and export PowerPoint slides.
Created absence tracking database used to summarize and report average vs. actual unplanned, uncovered absence hours for all maintenance.

Supported Maintenance Fatigue Scheduling during R20 Outage

Supported OS Upgrade Project

Scheduled all employees for computer deployment or reimaging
Scheduled application testing and created and tracked documentation relating to application compatibility, including current status and any issues
Acted as point of contact to facilitate communication among project staff

Supported Telecom and Customer Solutions

Managed project to remove unauthorized software from company computers by creating MS Access database
Assisted in modifying and updating other IS databases
Created and modified desktop instructions used by IS Customer Solutions and Telecom personnel

Longs Drugs05/2007 to 04/2008Company NameCity, State

Checked weekly printed advertisements for errors.
Corrected grammar and other errors as needed.

Document Control Center Lead08/2003 to 12/2006Company NameCity, State

Organized and prepared construction documents for turnover to client, including setting up electronic and hard-copy filing systems in accordance with established procedures.
Performed lead responsibilities for four to six administrative personnel and Document Control Technicians, including directing day-to-day activities, setting goals, and performance appraisals.
Directed Records Management Market Closure Efforts for Pleasanton, CA, and Sacramento, CA, offices, including preparing all hard-copy and electronic records for archival and storage.
Worked extensively in Adobe Acrobat scanning and editing documents in preparation for archival.
Assisted coworkers with software questions.

Academic Support Coordinator11/1994 to 02/1996Company NameCity, State

Created letters, reports, presentations, and databases in support of department dedicated to development of graduate business course materials, and the approval and training of faculty.
Arranged travel plans and organized meetings, including invitations to attendees in several states, room reservations both on and off site, and caterer arrangements.
Purchased supplies and arranged payment of contractors.

Certifications

Certified Microsoft Office Expert in Excel

Certified Microsoft Office Specialist in PowerPoint

Education

Bachelor of Fine Arts, AIU-Online, 2004

Major: Visual Communication

Emphasis: Digital Design

Skills

Advanced MS Office Suite, Database creation and development, Report creation, presentations, administrative support, Adobe Creative Suite, AutoCAD, PeopleSoft, scheduling, minutes, software troubleshooting, technical writing, transcription

Resume Overview

Job Titles Held:

Technical Support Specialist
Project Document Control Specialist
Proofreader
Document Control Center Lead
Administrative Assistant
Academic Support Coordinator
Longs Drugs

Technical Support Specialist Resume Example

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