Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Performance Optimization
Software Debugging
System Provisioning
ORACLE SLQ/PL SQL
C, C++, C#
Oracle SQL
ASP.NET
Oracle 9i, Oracle 11g, PL/SQL, T-SQL, SSIS, and Microsoft SQL
Java applets, J2EE, Java Scripts, HTML
Unix, Linux, Thread Dump Analysis
Networking TCP/IP
Windows Batch and Unix/Linux scripting
Software development, upgrading and patching
Work History
09/2018 to 11/2019Technical Support SpecialistArca | Mandeville, LA,
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Described CVS solutions to customers to assist in problem resolution.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
Maintained up to date knowledge of company policy and product knowledge.
Utilized Healthcare applications to provide phone support to customers.
Resolved customer complaints and concerns with strong verbal skills.
Displayed a high level of interpersonal skills in all customer interactions.
04/2016 to 04/2018Application Support EngineerBank Of America Corporation | Manhattan Beach, CA,
Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
Provided secondary incident management support for internal and external customers using ITIL based practices and procedures to provide best in class technical service support.
Responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations.
Received calls from experienced internal and external users of company products and assisted them in resolving complex issues.
Improved application performance through optimization of flow processes.
Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Addressed technical issues and guided end users through resolution.
Utilized source code control for tracking configurations and changes.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
07/2007 to 04/2015Application Support EngineerBank Of America Corporation | City, STATE,
Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
Supported software integration and implemented maintenance enhancements to bolster product development cycle.
Communicated with clients to define business objectives and present individualized solutions.
Partnered with client's engineering team on product development, offered application support and identified prototype programs and additional design concepts for new business acquisition.
Coordinated, managed, and supported the implementation of Traffic Safety solutions using proprietary application software.
Responsible for providing technical applications support remotely for clients based in the U.S.
Responsible for updating, maintaining internal database (Oracle 9i, 11g) and providing daily reports.
Provided professional communication and follow-up with all customers and team members.
Drove closure of escalations and ensured great customer experience and satisfaction.
Validated and tested high resolution traffic safety cameras, servers, and micro controllers.
Contributed to the Company revenue (over 1 million dollars within one year.
Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
07/2006 to 07/2007MeditechProgrammer/Analyst | City, State,
Developed and tested new product offerings prior to release to assist development team in bug identification.
Responsible for maintenance, troubleshooting and updating proprietary medical software.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Analyzed in house applications and web application issues to identify troubleshooting methods needed for quick remediation.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up work stations for employees.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Helped streamline repair processes and update procedures for support action consistency.
Education
Expected in 06/2005Bachelor of Science | Computer Engineering TechnologyDeVry Institute of Technology, Long Island City, NY, GPA:
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