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Technical Support Specialist Resume Example

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TECHNICAL SUPPORT SPECIALIST
Summary

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in wireless solutions. Along with years of customer service in food industry as well thus provides with the experiences that I have gained including leadership roles and training my fellow co-workers in the technical fields as well as food industry fields.

Skills
  • Managing activities
  • Supervising team
  • Providing customer support
  • Call controlling
  • Inbound phone call management
  • Quality assurance controls
  • Variance and risk analysis
  • Helpdesk technical assistance
  • Communication and presentation
  • Client-focused service
  • Educating consumers
  • Building trust and rapport
  • Excellent oral and written communication
  • Written and verbal instructions
  • Breaking down procedures
  • Troubleshooting and Diagnosing
  • Remote desktop services and support
  • Debugging
  • Remote Technical Assistance
  • Account management
  • Troubleshooting
  • Customer service
  • Customer support needs assessment
  • Hardware diagnosis
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Call center experience
  • Technical troubleshooting
  • Dish preparation
  • Cutting and slicing techniques
  • Food presentation
  • Cleaning and organization
  • Grilling
  • Frying
  • Food preparation
  • Stocking ingredients
  • Preparing ingredients
  • Operating fryers and grills
  • Cleaning and sanitization
  • Kitchen equipment cleaning
  • Stocking supplies
  • Effective sales techniques
  • Food safety understanding
  • Point of Sale (POS) system operations
  • Menu knowledge
  • Menu knowledge
  • Food inspection
  • Check payment processing
  • Buffet setup and takedown
  • Prompt table clearance
  • Seating assignment preparation
  • Menu memorization
  • Table setting arrangements
  • Relationship management
  • Effective customer upselling
  • Regulatory compliance
  • Safe food handling
  • Bussing expertise
  • Quality control
  • Sales techniques
  • Dining customer service
Experience
Sprint Corp. | Oklahoma City, OKTechnical Support Specialist10/2009 - 10/2019
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Assisted sales and business development managers with explaining technical systems to end users.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
  • Handled over [Number] technical support phone calls daily.
Johnsonville Sausage LLC | Watertown, WIHarvest Worker06/2007 - 10/2009
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Communicated with management to ensure efficiency in daily operations.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
Applebee's | Watertown, WICook05/2005 - 05/2007
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Grilled and deep fried various foods, including [Type], [Type] and [Type].
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Operated all kitchen equipment safely to avoid injuries.
Pine Cone | Johnson Creek, WIWaiter06/2004 - 05/2005
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Education and Training
Matc | Madison, WISome College (No Degree) in Computer System Administration
Phoenix University | OnlineSome College (No Degree) in Buisness Management
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Resume Overview

Companies Worked For:

  • Sprint Corp.
  • Johnsonville Sausage LLC
  • Applebee's
  • Pine Cone

School Attended

  • Matc
  • Phoenix University

Job Titles Held:

  • Technical Support Specialist
  • Harvest Worker
  • Cook
  • Waiter

Degrees

  • Some College (No Degree) in Computer System Administration
    Some College (No Degree) in Buisness Management

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