Technical Support Specialist Resume Example
Love this resume?Build Your Own Now
TECHNICAL SUPPORT SPECIALIST
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in wireless solutions. Along with years of customer service in food industry as well thus provides with the experiences that I have gained including leadership roles and training my fellow co-workers in the technical fields as well as food industry fields.
Skills
|
|
Experience
Autodesk Inc. | Reston , VATechnical Support Specialist10/2009 - 10/2019
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Multitasked across systems and applications and resolved broad range of technical issues.
- Assisted sales and business development managers with explaining technical systems to end users.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality
- Handled over [Number] technical support phone calls daily.
Osf Healthcare | Bloomington , ILHarvest Worker06/2007 - 10/2009
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Communicated with management to ensure efficiency in daily operations.
- Weighed and measured products and materials to check compliance with specifications and regulations.
Vacasa | Evanston , WYCook05/2005 - 05/2007
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Performed work station prep, including [Task] and [Task] prior to shift start.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
- Grilled and deep fried various foods, including [Type], [Type] and [Type].
- Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
- Operated all kitchen equipment safely to avoid injuries.
Pine Cone | City , STATEWaiter06/2004 - 05/2005
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Education and Training
Matc | CitySome College (No Degree) in Computer System Administration
Phoenix University | CitySome College (No Degree) in Buisness Management
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Matc
- Phoenix University
Job Titles Held:
- Technical Support Specialist
- Harvest Worker
- Cook
- Waiter
Degrees
- Some College (No Degree) in Computer System Administration
Some College (No Degree) in Buisness Management
Similar Resumes
