- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated employee known for punctuality, pursuing employment options where great work ethics, positive attitude, and my skills will make a difference.
Technical Support Specialist, 11/2020 to Current
Barry-Wehmiller – Concord, NH,
- Assisting, researching, resolving, and de-escalating customer issues and devices
- Implement new information and procedures efficiently and professionally through Excel’s SharePoint
- Deliver a consistent level of quality on all calls and issues, encompassing the “white glove experience”
- Concentration and strong understanding of advanced troubleshooting for all Ring products
- Analyze tickets for trends in customer issues and report to the trending teams
- Utilize multiple systems to access customer information, research issues, and educate customers
- Develop and implement scalable solutions to support Key for Business’ mission
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Utilized past training in Data Analysis to build a tracking tool in Excel’s SharePoint for trending teams.
- Monitored service orders to completion and closed service tickets.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Daily Operations Coordinator, 12/2014 to 01/2020
Campus Compact – New London, CT,
- Resolved over 180 ticketing problems per day and provided exceptional client support utilizing CSM software Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels up to 50%.
Web Designer, 10/2018 to 10/2019
LV Net – City, STATE,
- Updating current websites for at LV.Net and LasVegas.Net and translating both websites from English in Spanish in its entirety utilizing Excel, PHP, and Photoshop.
- Created web images in alignment with company message, including strategically using visuals to highlight featured products and services and producing content that converts users to purchasers.
- Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics.
- Tested site compatibility across multiple browsers and devices, uncovering and debugging issues and addressing inconsistencies.
- Addressed user interface issues reported by site visitors, creating remedial measures to smooth interaction and correct weaknesses.
- Liaised with managers and developers to track and respond to performance of existing sites.
- Promoted company's mission and vision through creation of web images and visuals focused on key products and services.
- Developed site content and graphic by coordinating with copywriters and graphic artists.
Bilingual Customer Support Representative, 10/2018 to 10/2019
LV Net – City, STATE,
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented conversations with customers to track requests, problems and solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Shared detailed information regarding options to help customers make decisions.
- Responded quickly to customer inquiries, needs and problems.
Certification: Data Analytics, Expected in 09/2020
Thinkful - New York, NY,
GPA:
Studied with a cohort, at an accelerated pace. Graduated in a few short months as a Certified Data Analyst. Capstone Projects are available through secured links.
Bachelor of Arts: Business Administration, Expected in 05/2004
Washington Bible College And Capital Bible Seminary - Greenbelt, MD
GPA:
MCTS Certification: Microsoft Certified Trainer, Expected in 08/2009
Computer Training Academy - Chantilly, VA,
GPA:
- Data mining
- Communication
- Organizational skills
- Active listening
- Data management
- Conflict resolution
- Data conversion and migration
- Python
- Data testing
|
- Microsoft SQL
- Presentations
- Customer needs assessment
- Proficient in HTML
- Design and development
- UI/UX
- Microsoft Office
- Troubleshooting
- PowerPoint Presentations
|
Spanish:
Native/ Bilingual
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