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technical support specialist resume example with 13 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Systematic about entering precise information to support data entry operations. Review and interpret information on source documents to complete accurate and smooth work. Quickly perform over 7800 strokes per hour with below-average error rates.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Detail-oriented Data Entry Clerk aiming to secure data entry specialist role to leverage a skill for detail and expansive knowledge of database management. Excellent work ethic combined with an insatiable thirst for new knowledge and skills.

Skills
  • Performance optimization
  • Technical documents comprehension
  • Customer service expert
  • Application support
  • Data analysis
  • Word processing
  • Data acquisition
  • Error detection
  • Spreadsheet management
  • Data verification
  • Database management
  • Information verification
  • Microsoft Office proficiency
  • Professional and mature
  • Maintains confidentiality
  • Sorting and labeling
Work History
06/2018 to Current
Technical Support Specialist Barry-Wehmiller East Brunswick, NJ,
  • Fielded average of 50-60 inbound phone calls to deliver effective support and remotely resolve service issues.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across international time zones.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Helped streamline repair processes and update procedures for support action consistency.
09/2017 to 12/2017
Software Developer Nana Regional Corporation Tsaile, AZ,
  • Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases.
  • Consulted with engineering team members to determine system loads and develop improvement plans.
  • Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
  • Coordinated with project management staff on database development timelines and project scope.
  • Met with Lead Engineer on weekly basis to provide detailed project report and milestone updates.
  • Carefully documented technical workflows and knowledge in private wiki for education of newly hired employees.
  • Worked closely with clients to establish problem specifications and system designs.
02/2006 to 12/2015
Data Entry Clerk Dover Corporation Smithfield, NC,
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Monitored database updates and verified for correctness.
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification.
  • Performed more than 7800 hourly 10-key actions(alpha-numeric) while maintaining 99.6% error rate.
  • Completed data entry tasks with accuracy and efficiency.
  • Executed data verification to detect errors.
  • Obtained scanned records and uploaded into database.
  • Compiled information and input into SQL database.
02/2006 to 12/2015
Database Administrator Feed The Children Dallas, TX,
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Planned and implemented security measures to safeguard vital business data.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Followed standard practices for migrating changes to test and production environments and provided technology support to meet business requirements.
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Created optimal technical solutions to user needs through research and in-depth system analysis.
  • Developed and produced high-standard database solutions to meet stability, reliability and performance metrics.
  • Documented and analyzed business reports for prompt communication, follow-up and ongoing support.
Education
Expected in 05/2016
Bachelor of Science: Software Development
Coleman University - San Diego, Ca.,
GPA:

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Resume Overview

School Attended

  • Coleman University

Job Titles Held:

  • Technical Support Specialist
  • Software Developer
  • Data Entry Clerk
  • Database Administrator

Degrees

  • Bachelor of Science

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