• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Technical Support Specialist
Please provide a type of job or location to search!
SEARCH

Technical Support Specialist Resume Example

Love this resume?Build Your Own Now
TECHNICAL SUPPORT SPECIALIST
Summary

Technical Support Representative

Skilled at:

  • Resolving complex network/computer and customer service issues.
  • Critical thinker who addresses and resolves client issues quickly
  • Consistently exceeds performance standards.
  • Effectively identifies problems using advanced troubleshooting skills.

Vast knowledge of:

  • Business related software/hardware
  • Networking
  • Web applications
  • Mobile communications

Seeking to assist clients in all troubleshooting endeavors.

Highlights
  • Information Technology
  • Database servers
  • Information security
  • Strong analytical skills
  • Call Center
  • Customer Service
  • Accounting/Bookkeeping
  • Mobile devices
  • Troubleshooting proficiency AVG, Printers,
  • PC Security systems
  • Technical Documentation
  • Microsoft Windows /NT
  • Microsoft Office
  • Open Office Suite
  • Control Max
  • BlockWorks
  • Connect
  • Bomgar
  • Dovetail
  • Zimbra
  • Google Chrome
  • Cisco
Education
Computer ScienceMacomb Community College - City, State, US

Studies in Computer Science and Michigan Real Estate.

  • Certificates and Licenses
  • Tanning Certification through the American Tanning Institute.
  • Michigan Real Estate course completion through Kaplan
Accomplishments
  • Analyzed hardware/software failures and resolved technical issues with a 85% success rate.
  • Top agent in department for consistently receiving positive customer satisfaction surveys
  • Met all Empathy, Professionalism,Troubleshooting and documentation metrics for entire year at 100%
  • Resolved clients network LAN/WAN hardware including router and wireless networking equipment.
  • Resolved Network security issues
  • Team Collaboration for multiple projects and assisting in roll out of new business related software
  • Server migration team that upgraded 11,000 offices
  • Supporting and training of employees with new business related software
  • Multiple rewards for work performance.

Experience
Technical Support SpecialistSep 2013 to Aug 2015
Barry-Wehmiller - Raleigh , NC
  • Provide base level IT support to company personnel.
  • Troubleshooting, analyzing, resolving and tracking various technical problems related to network and personal computers.
  • Providing password resets and synchronization.
  • Complete hardware and software installation including server migrations
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Researched issues on various computer systems to resolve complaints and answer inquiries.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Researched, resolved and followed up on customer issues.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Create new accounts, reset passwords and configured access for users.
  • Training clients in I-Phone mobile applications and business related software
Entertainment DirectorJan 2007 to Aug 2013
Grand Casino - Hinckley , MN
  • Bookkeeping, scheduling, advertising
  • Setup at multiple establishments.
  • Diagnosing and repairing of equipment.
  • Hosting public and private events.
Owner/OperatorApr 1997 to Dec 2010
Lineage Logistics - Sioux Falls , SD
  • Procurement of new accounts.
  • Repairing and maintaining equipment and vehicles.
  • Maintaining customer accounts.
  • Bookkeeping and billing of clients
Owner/OperatorDec 2001 to Dec 2007
Lineage Logistics - Charlotte , NC
  • Renovation of business.
  • Installing tanning beds, computer/monitoring hardware and software
  • Customer service, sales, bookkeeping, scheduling and training of employees.
  • Marketing of business including sales and promotions
Skills

Technical Support, Troubleshooting, Technical Documentation

Windows (2K, XP), Windows NT, MS-DOS, Microsoft Office Suite

Web/Database Servers, IT Infrastructure, Routers, W-LAN, Networks

Personal Computers, Email, Mobile Applications

Creative Problem Solving, Internet Research

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Formatting
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Technical Support Specialist
  • Entertainment Director
  • Owner/Operator

Degrees

  • Computer Science

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Tier-2-Technical-Support-Specialist-resume-sample

Tier 2 Technical Support Specialist

Henkel

Oak Creek , WI

Technical-Support-Specialist-resume-sample

Technical Support Specialist

Butterfly Network

Boston , MA

Technical-Support-Specialist-resume-sample

Technical Support Specialist

Apex Systems

Roswell , GA

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.