Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Technical Support Representative
Skilled at:
- Resolving complex network/computer and customer service issues.
- Critical thinker who addresses and resolves client issues quickly
- Consistently exceeds performance standards.
- Effectively identifies problems using advanced troubleshooting skills.
Vast knowledge of:
- Business related software/hardware
- Networking
- Web applications
- Mobile communications
Seeking to assist clients in all troubleshooting endeavors.
Highlights
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Education
Expected in
: Computer Science
Macomb Community College - Utica, MI
Macomb Community College - Utica, MI
Studies in Computer Science and Michigan Real Estate.
- Certificates and Licenses
- Tanning Certification through the American Tanning Institute.
- Michigan Real Estate course completion through Kaplan
Accomplishments
- Analyzed hardware/software failures and resolved technical issues with a 85% success rate.
- Top agent in department for consistently receiving positive customer satisfaction surveys
- Met all Empathy, Professionalism,Troubleshooting and documentation metrics for entire year at 100%
- Resolved clients network LAN/WAN hardware including router and wireless networking equipment.
- Resolved Network security issues
- Team Collaboration for multiple projects and assisting in roll out of new business related software
- Server migration team that upgraded 11,000 offices
- Supporting and training of employees with new business related software
- Multiple rewards for work performance.
Experience
08/2013 to 07/2015
Technical Support Specialist Barry-Wehmiller – Raleigh, NC,
- Provide base level IT support to company personnel.
- Troubleshooting, analyzing, resolving and tracking various technical problems related to network and personal computers.
- Providing password resets and synchronization.
- Complete hardware and software installation including server migrations
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Maintained composure and patience in face of difficult customer situations.
- Researched issues on various computer systems to resolve complaints and answer inquiries.
- Assisted customers with technical issues via email, live chat and telephone.
- Researched, resolved and followed up on customer issues.
- Researched, documented and escalated cases to higher levels of support according to internal procedures.
- Create new accounts, reset passwords and configured access for users.
- Training clients in I-Phone mobile applications and business related software
2007 to 07/2013
Entertainment Director Grand Casino – Hinckley, MN,
- Bookkeeping, scheduling, advertising
- Setup at multiple establishments.
- Diagnosing and repairing of equipment.
- Hosting public and private events.
03/1997 to 11/2010
Owner/Operator Lineage Logistics – Sioux Falls, SD,
- Procurement of new accounts.
- Repairing and maintaining equipment and vehicles.
- Maintaining customer accounts. Bookkeeping and billing of clients
11/2001 to 11/2007
Owner/Operator Lineage Logistics – Charlotte, NC,
- Renovation of business.
- Installing tanning beds, computer/monitoring hardware and software
- Customer service, sales, bookkeeping, scheduling and training of employees.
- Marketing of business including sales and promotions
Skills
Technical Support, Troubleshooting, Technical Documentation
Windows (2K, XP), Windows NT, MS-DOS, Microsoft Office Suite
Web/Database Servers, IT Infrastructure, Routers, W-LAN, Networks
Personal Computers, Email, Mobile Applications
Creative Problem Solving, Internet ResearchBy clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
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School Attended
- Macomb Community College
Job Titles Held:
- Technical Support Specialist
- Entertainment Director
- Owner/Operator
- Owner/Operator
Degrees
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