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technical support specialist resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Skills
  • Remote Technical Assistance
  • Troubleshooting and Diagnosing
  • Technical Instruction
  • Remote Desktop Services and Support
  • System Performance Assessment
  • Microsoft Windows and Office
  • Verbal and Written Communication
  • Customer Service Support
  • Troubleshooting Network Issues
  • Help Desk Support
  • Organizational Skills
  • Resolving Problems and Incidents
  • Collaborative Team Player
  • Customer Service
  • Multitasking and Prioritization
  • Technical Troubleshooting
  • Attention to Detail
  • Active Listening
  • Problem Solving
  • Highly Professional
  • Positive and Upbeat
  • Remote Technical Support
  • Problem-Solving
  • Friendly and Patient
Experience
Technical Support Specialist, 04/2022 - Current
Cbiz, Inc. Minneapolis, MN,
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Documented and updated case notes for each customer and work order.
  • Maintained compliance with established and updated policies and procedures with minimal supervision.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Monitored service orders to completion and closed service tickets.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Served as first point of contact for incoming technical service calls and emails.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Used remote login tools to assist clients with technical and product questions.
PDA/Personal Dining Associate/Cook, 03/2017 - 04/2022
S&P Global Princeton, NJ,
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Verified compliance with sanitation and safety requirements.
  • Followed recipes and customer requests to prepare meals.
  • Washed, peeled and seeded fruits and vegetables.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Washed, peeled, cut and measured recipe ingredients.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
  • Distributed supplies, utensils and portable equipment.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Acquired new skills to support team and further accommodate customer needs.
Associate, 09/2011 - 12/2015
Long John Silvers Killeen, TX,
  • Arranged and stocked new merchandise following placement directions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phones to help customers and resolve basic concerns.
  • Unloaded trucks, checked product and added warehouse tags.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Answered customer questions and provided store information.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Added stock information into inventory system using handheld RF tool by scanning barcodes and entering data.
Shift Manager, 05/2006 - 07/2011
Dairy Queen Brazier City, STATE,
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Promoted products, increasing customer base and market share.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Managed inventory and ordered new products when inventory was running low.
Education and Training
High School Diploma: , Expected in 05/2005
-
Sullivan High School - Sullivan Missouri,
GPA:
Status -
Associate of Science: Psychology/Radiology, Expected in
-
East Central College - Union, MO
GPA:
Status -

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Resume Overview

School Attended

  • Sullivan High School
  • East Central College

Job Titles Held:

  • Technical Support Specialist
  • PDA/Personal Dining Associate/Cook
  • Associate
  • Shift Manager

Degrees

  • High School Diploma
  • Associate of Science

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